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Certified Best Pick 2027 as rated by Best Pick Reports
Family water damage restoration business since 1988. Prime Restoration typically puts a crew on site in 25 minutes from the nearest of its 9 offices, 24/7. We serve Macomb, Oakland, Washtenaw and Huron Counties, including Sterling Heights, Troy, Birmingham, Macomb Township, Shelby Township, West Bloomfield, Rochester Hills and Ann Arbor. IICRC Certified Firm. Michigan Residential Builder License #262500492. Certified Best Pick by Best Pick Reports. BBB A+ Accredited. 5.0 on Google from 177 reviews. 5.0 on Thumbtack from 100 reviews. Water damage estimates are free.
Our family started in office building cleaning, moved into carpet cleaning, and in 1988 did its first water damage dry-out in a crawl space. We went all in on water from that day. When your basement floods at 2am, you need the family that has dried Michigan homes since 1988.
What we handle: Flooded basements · Burst pipes · Sump pump failures · Water heater and washer leaks · Supply line leaks · Ceiling leaks · Roof leak water damage · Sewage and toilet backups · Storm water · Wet carpet · Mold remediation.
Every job is backed by the Make-It-Right Guarantee: if any part of our work is not right, we come back and fix it at no charge.
Macomb, Oakland, Washtenaw and Huron Counties. A crew is on site in 25 minutes, 24/7.
See water damage restoration in Troy and water damage restoration in Oakland County.
Macomb County · 25 communities
Oakland County · 18 communities
Washtenaw County
Ann Arbor 48103 · 48104 · 48105 and nearby communities
Huron County
Service across the county. Call (586) 277-1069.
Making insurance claims hassle-free
We work directly with your insurance adjuster and handle the documentation: moisture readings, photos and an itemized estimate. The claims process stays off your plate. Your job is to get back to normal. Ours is to handle the rest.
From the first call to the last repair, one company keeps you informed and handles the paperwork with your insurance company.
Readings you can see · Example
We read the same spots on every visit and write the numbers down. Here is what a four-day dry-out looks like.
| Visit | Wall | Floor |
|---|---|---|
| Day 1 | 38% | 31% |
| Day 2 | 24% | 22% |
| Day 3 | 16% | 15% |
| Day 4 | 11% | 12% |
| Dry goal | 12% | 12% |
Drying ends when the readings reach the dry goal, not when the equipment has been out a set number of days. Your adjuster gets the same log.
“They kept in contact and explained the whole process.”
“Came out on time, professional and great at communicating what they were doing.”
“Very professional and communicative. Completed the job in a timely manner.”
Prime Restoration handles commercial restoration services for water damage, mold and sewage losses at stores, restaurants, offices, medical and dental offices, manufacturing and multi-family buildings. Past commercial clients include Petco, Linamar, Quest Diagnostics and the Somerset Collection. A crew is typically on site in 25 minutes, 24/7, and we contain the wet area so the rest of the building can keep operating.
★★★★★
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler · Bloomfield Hills
★★★★★
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
★★★★★
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid · Bloomfield
★★★★★
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Prime Restoration is a water damage restoration company, an IICRC Certified Firm and a licensed Michigan residential builder, led by a certified water damage specialist.
Michigan Residential Builder
License #262500492
Founder & CEO
Cole Hartwell
Certified Water Damage Specialist
Insured & Licensed
General Liability
Contractors Pollution Liability
Environmental coverage for mold and sewage work. Certificate of insurance on request.
A crew is typically on site in 25 minutes from the nearest of our 9 offices, 24/7, across Macomb, Oakland and Washtenaw Counties. Call (586) 277-1069.
Yes. We answer 24 hours a day, 7 days a week, holidays included.
Yes. Prime Restoration is an IICRC Certified Firm and holds Michigan Residential Builder License #262500492. You can look up the license on the State of Michigan LARA license search.
Shut off the water at the main valve if you can do it safely. Stay out of rooms where water is near outlets or cords. Move rugs and furniture off wet floors. Take photos of every wet area. Then call (586) 277-1069.
The cost depends on how much area got wet, how long the water sat, whether the water was clean or from a sewer, and how much drywall or flooring needs repair. You get the price at the free on-site estimate, before any work starts.
Materials that stay wet for more than 24 to 48 hours can grow mold and lose their strength. Fast drying often saves carpet, pad, drywall and subfloor that would otherwise need to be replaced.
It depends on how much water got in and what got wet. We take moisture meter readings on every visit, and the readings decide when drying ends.
Yes. We treat sewage water as contaminated. The crew wears protective gear, removes affected porous materials, cleans, applies an antimicrobial treatment and dries the area.
Yes. The same company replaces the drywall, flooring, baseboards and trim.
It depends on the source of the water and on your policy. Many Michigan homeowner policies cover sudden and accidental water damage, such as a burst pipe or a failed supply line. Many policies exclude surface flooding and sewer backup unless you added coverage for them. Your insurance company decides what your policy covers.
Ask four questions. How fast does the crew arrive? Do they check moisture with a meter before they leave? Do they hold a state license? What do their recent reviews say? Prime Restoration answers all four in writing at the free estimate.
Macomb County, including Sterling Heights, Warren, Macomb Township, Shelby Township, Clinton Township, Utica, Chesterfield Township, Mount Clemens, St. Clair Shores, Roseville and Fraser. Oakland County, including Troy, Birmingham, Rochester Hills, Rochester, West Bloomfield, Bloomfield Hills, Royal Oak, Clawson, Auburn Hills and Madison Heights. Washtenaw County, including Ann Arbor. And Huron County.
It depends on your policy and the cause. For flood claims specifically, FEMA's National Flood Insurance Program paid Michigan policyholders an average of $45,629.88 per paid building claim in 2020 and $23,251.37 per paid claim in 2025, a year whose claims are still being reported (FEMA OpenFEMA NfipClaims dataset). Flood coverage is separate from a standard homeowners policy. Prime Restoration documents the loss in writing so either your homeowners carrier or your flood carrier can review it. Call (586) 277-1069.
Crew on site in 25 minutes · 24/7 · free estimate
Rather talk now?Call (586) 277-1069
