60-Minute Emergency Response
On-site within 60 minutes across Macomb and Oakland County, 24/7. Technicians carry 100+ years of combined Michigan restoration experience.
Trusted by Michigan homeowners.
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Experienced, Dependable Restoration Specialists
24 Hours A Day. 7 Days A Week.
Live · 24/7 dispatch
Step 1 · Tell us what's wrong
Pick what's wrong. We'll fix it.
Tap the tile that matches your emergency. We've handled it.
Step 2 · What we handle
Restoration Services Across Macomb & Oakland County
Complete emergency restoration for homes and businesses
Prime Restoration handles water, fire, mold, storm, sewage, and commercial restoration in-house — no subcontractors, one accountable team.
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Describe your emergency and we'll respond within 15 minutes.
24/7 Emergency
Call Now
On-site within 60 minutes. Speak directly with our trained restoration team.
(586) 277-1069Step 3 · Why us
Why Macomb & Oakland County Trusts Prime Restoration
Licensed, certified, and committed to restoring what matters most
60-minute on-site response, 100+ years of combined Michigan experience, and direct billing to nine major Michigan carriers.
Trained Restoration Technicians
Crews trained in modern water extraction, structural drying, mold remediation, and reconstruction so we handle the full job in-house instead of subcontracting it out.
Carrier-Direct Billing When Assigned
Bills the carrier directly when assigned by the policyholder, so you do not advance the full project cost out of pocket. 5-star reviews on Google, Thumbtack, and Facebook.
0% APR Financing
Affordable monthly payment options for any restoration project. Decisions in 90 seconds for qualified applicants.
Two Michigan Offices
Sterling Heights HQ at 13854 Lakeside Circle, Suite 558, plus a Rochester office serving Oakland County. Locally owned and operated, serving Macomb and Oakland County.
On-Site Response
0 min
Combined Experience
0+ yrs
Direct Billing
0 carriers
Star Reviews
0/5
Licensed · Insured · Family-Owned
Credentials Macomb & Oakland County Homeowners Trust
Prime Restoration is a Michigan licensed residential builder led by an IICRC-certified water damage specialist.
Michigan Residential Builder
Prime Restoration
License #262500491
Insured & Licensed
General Liability
Active Policy on File
5-Star Reviews From Macomb & Oakland County Homeowners
★★★★★
5/5
Google Reviews
★★★★★
5/5
Thumbtack
★★★★★
5/5
Serving Michigan Homeowners With Policies From
- State Farm
- AAA / Auto Club Group
- Auto-Owners
- Citizens
- Allstate
- Farmers
- USAA
- Progressive
- Liberty Mutual
- Travelers
- Nationwide
- American Family
- Erie
- The Hartford
- Hanover
- Meemic
- Frankenmuth
- Hastings Mutual
- Pioneer State Mutual
- Chubb
- PURE
- AIG Private Client
- Cincinnati Insurance
Carrier names are trademarks of their respective owners. Prime Restoration is not affiliated with or endorsed by any insurance carrier. Always confirm coverage and limits with your carrier and policy.
Reviews From Satisfied Prime Restoration Customers
“Prime showed up in 45 minutes on a Sunday morning after our sump pump failed. The crew was professional, clear about the process, and the finished basement looks like nothing ever happened.”
Michael K. from Sterling Heights, MI
“After our kitchen pipe burst on a Saturday night, Prime was on-site within an hour. They handled extraction, drying, drywall, and paint — all with the same crew. Made a stressful situation manageable.”
Jennifer R. from Bloomfield Hills, MI
“The team explained every step and worked directly with our insurance once we assigned the claim. Honest, hardworking, and they kept the work area clean throughout.”
David L. from Warren, MI
“Best restoration company we have worked with. Responsive, fair pricing, and the reconstruction matched our existing finishes perfectly.”
Sarah M. from Royal Oak, MI
5 stars / 101+ verified reviews on Google, Thumbtack, and Facebook.
Michigan Water Damage Questions, Answered
The questions Macomb & Oakland County homeowners ask us most, before they call.
Shut off power to affected circuits and close the main water valve first, then photograph every affected area before cleanup begins — documenting the original condition is one of the most important steps because adjusters need clear evidence of the loss. Call Prime Restoration at (586) 277-1069 for 24/7 emergency response and professional drying. Never wade into gray or black water without protective gear.
Restoration Articles and Resources
Water Damage·May 2026
What to Do in the First 60 Minutes After Water Damage
The first hour determines what is salvageable. Mold begins growing within 24 to 48 hours. Here is the homeowner playbook for the critical first 60 minutes after a burst pipe, sump failure, or sudden leak.
Fire Damage·May 2026
Soot vs Smoke Damage — Why the Difference Matters
Soot and smoke damage require different cleaning protocols. We explain how restoration crews handle each — and why DIY cleaning makes soot damage permanent on porous surfaces.
Mold Removal·May 2026
How Fast Does Mold Grow After Water Damage?
24 to 48 hours. We explain the mold growth window, what conditions accelerate it, and why the dryout phase has to start in the first hour to keep a water loss from becoming a mold remediation.
Industry-Standard Practices
The Same Standards The National Chains Follow
Prime crews operate to the published industry standards used across the largest residential restoration companies — written documentation, certified technicians, and commercial-grade equipment on every job.
IICRC Certified
Water Damage Restoration Technician (WRT)
Lead technicians hold IICRC WRT certification — the same training credential carried by Servpro, Paul Davis, and Belfor lead techs.
ANSI / IICRC S500
Published Water Restoration Standard
ANSI/IICRC S500 is the industry-consensus reference standard for water-damage restoration. Crews are trained on its protocols.
OSHA-Trained
Bloodborne Pathogen Protocol
Crews are trained on OSHA 29 CFR 1910.1030 protocols — PPE, engineering controls, and regulated-waste handling for biohazard and Cat-3 events.
EPA-Registered
Antimicrobials & Disinfectants
EPA-registered antimicrobials are part of the crew toolkit, applied per manufacturer label guidance.
Commercial-Grade
LGR Dehumidifiers + HEPA Air Scrubbers
Same equipment fleet the national chains stage. Negative-air containment available on every loss.
Documented
Daily Moisture Logs & Photo Records
Drying progress documented at the commercial standard — moisture maps, daily logs, and photo records on every job.
IICRC, OSHA, ANSI, and EPA are independent standards bodies. Mention of standards is for protocol reference only and does not imply affiliation or endorsement.