60-Minute Emergency Response
On-site within 60 minutes across Macomb and Oakland County, 24/7. Technicians carry 80 years of combined Michigan restoration experience.
Trusted by Michigan homeowners.
#1 Rated Water Damage Restoration in Macomb & Oakland County, MI
24/7 emergency water removal, flood cleanup & structural drying. On-site in 60 minutes — licensed, insured, and direct billing to your carrier.
By calling, you consent to be contacted by Prime Restoration regarding your inquiry. Standard call/SMS rates may apply. Consent is not required as a condition of service. See our Privacy Policy and Terms.
5 · 109+ reviews
Licensed & insured · MI Residential Builder #262500491Experienced, Dependable Restoration Specialists
24 Hours A Day. 7 Days A Week.
Live · 24/7 dispatch
5/5 · 109+ reviews
60 min
on-site response
How it works
From flooded to finished — one team, three steps.
No handoffs, no runaround. We handle the whole job — and the paperwork.
1
Call us — 24/7
One call and a specialist is on the line. A crew is typically on-site within 60 minutes across Macomb & Oakland County — day, night, weekends, holidays.
2
We contain, dry & rebuild
Water extraction, structural drying, mold and sewage protocols, and full reconstruction — all handled in-house by one IICRC-trained crew. No handing you off to a separate rebuild contractor.
3
We document & bill your carrier
We photograph the loss, log the moisture readings, and produce detailed, itemized line-item estimates for your adjuster — and bill your carrier directly on covered claims when you assign the work. You are not buried in paperwork.
Prime Restoration provides restoration services and prepares claim documentation. We do not adjust, negotiate, or settle insurance claims — coverage and payment decisions are made solely by your insurance carrier.
Step 1 · Tell us what's wrong
Pick what's wrong. We'll fix it.
Tap the tile that matches your emergency. We've handled it.
Step 2 · What we handle
Water Damage Restoration & Emergency Services Across Macomb & Oakland County
Complete emergency restoration for homes and businesses
Prime Restoration handles water, fire, mold, storm, sewage, and commercial restoration in-house — one team manages your project from extraction through reconstruction.
Or get a free estimate
Get Help Now
Describe your emergency and we'll respond within 15 minutes.
24/7 Emergency
Call Now
On-site within 60 minutes. Speak directly with our trained restoration team.
(586) 277-1069By calling, you consent to be contacted by Prime Restoration regarding your inquiry. Standard call/SMS rates may apply. Consent is not required as a condition of service. See our Privacy Policy and Terms.
Step 3 · Why us
Why Macomb & Oakland County Trusts Prime Restoration
Licensed, certified, and committed to restoring what matters most
60-minute on-site response, 80 years of combined Michigan experience, and direct billing to nine major Michigan carriers.
Trained Restoration Technicians
Crews trained in modern water extraction, structural drying, mold remediation, and reconstruction so we handle the full job in-house instead of subcontracting it out.
Carrier-Direct Billing When Assigned
Bills the carrier directly when assigned by the policyholder, so you do not advance the full project cost out of pocket. 5-star reviews on Google, Thumbtack, and Facebook.
0% APR Financing
Affordable monthly payment options for any restoration project. Decisions in 90 seconds for qualified applicants.
Two Michigan Offices
Sterling Heights HQ at 13854 Lakeside Circle, Suite 558, serving Macomb and Oakland County. Locally owned and operated, serving Macomb and Oakland County.
On-Site Response
60 min
Combined Experience
80 yrs
Direct Billing
9 carriers
Star Reviews
5/5
Service Area
Water Damage Restoration Across All 42 Communities in Macomb & Oakland County
Full coverage across all 42 towns, villages, and ZIP codes in Macomb & Oakland County. Pick your town for 24/7 emergency water removal, flood cleanup, and structural drying near you.
Macomb County · 25 communities
Sterling Heights483104831148312Warren480884808948091Clinton Township480354803648038Macomb Township4804248044Shelby Township483154831648317Chesterfield Township4804748051Roseville48066St. Clair Shores480804808148082Mount Clemens48043Harrison Township48045Fraser48026Eastpointe48021Utica48317Center Line48015New Baltimore4804748051Romeo48065Richmond48062Armada48005Memphis48041New Haven4804848050Washington Township4809448095Ray Township48096Lenox Township48050Bruce Township48065Clinton Twp East48036
Oakland County · 17 communities
Troy480834808448085Birmingham4800948012Bloomfield Hills483014830248303Rochester Hills483064830748309Royal Oak480674806848073Southfield480334803448075Farmington Hills483314833448335Novi483744837548377West Bloomfield483224832348324Waterford483274832848329Lake Orion483594836048362Oakland Township4830648363Rochester48307Ferndale48220Madison Heights48071Clawson48017Orchard Lake Village4832348324
Don't see your town? View all service areas or call (586) 277-1069.
Licensed · Insured · Family-Owned
Credentials Macomb & Oakland County Homeowners Trust
Prime Restoration is a Michigan licensed residential builder led by an IICRC-certified water damage specialist.
Michigan Residential Builder
Prime Restoration
License #262500491
Insured & Licensed
General Liability
Active Policy on File
5-Star Reviews From Macomb & Oakland County Homeowners
★★★★★
5/5
Google Reviews
★★★★★
5/5
Thumbtack
★★★★★
5/5
Serving Michigan Homeowners With Policies From
- State Farm
- AAA / Auto Club Group
- Auto-Owners
- Citizens
- Allstate
- Farmers
- USAA
- Progressive
- Liberty Mutual
- Travelers
- Nationwide
- American Family
- Erie
- The Hartford
- Hanover
- Meemic
- Frankenmuth
- Hastings Mutual
- Pioneer State Mutual
- Chubb
- PURE
- AIG Private Client
- Cincinnati Insurance
Carrier names are trademarks of their respective owners. Prime Restoration is not affiliated with or endorsed by any insurance carrier. Always confirm coverage and limits with your carrier and policy.
Reviews
Reviews From Satisfied Prime Restoration Customers
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler
Bloomfield Hills · Verified Google review
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
Verified Google review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid
Bloomfield · Verified Google review
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Verified Google review
5 · 109 Google reviews
Read all 109 reviews on GoogleMichigan Water Damage Questions, Answered
The questions Macomb & Oakland County homeowners ask us most, before they call.
Shut off power to affected circuits and close the main water valve first, then photograph every affected area before cleanup begins — documenting the original condition is one of the most important steps because adjusters need clear evidence of the loss. Call Prime Restoration at (586) 277-1069 for 24/7 emergency response and professional drying. Never wade into gray or black water without protective gear.
Resources
Restoration Articles and Resources
Water Damage·May 2026
What to Do in the First 60 Minutes After Water Damage
The first hour determines what is salvageable. Mold begins growing within 24 to 48 hours. Here is the homeowner playbook for the critical first 60 minutes after a burst pipe, sump failure, or sudden leak.
Fire Damage·May 2026
Soot vs Smoke Damage — Why the Difference Matters
Soot and smoke damage require different cleaning protocols. We explain how restoration crews handle each — and why DIY cleaning makes soot damage permanent on porous surfaces.
Mold Removal·May 2026
How Fast Does Mold Grow After Water Damage?
24 to 48 hours. We explain the mold growth window, what conditions accelerate it, and why the dryout phase has to start in the first hour to keep a water loss from becoming a mold remediation.
Industry-Standard Practices
The Same Standards The National Chains Follow
Prime crews operate to the published industry standards used across the largest residential restoration companies — written documentation, certified technicians, and commercial-grade equipment on every job.
IICRC Certified
Water Damage Restoration Technician (WRT)
Lead technicians hold IICRC WRT certification — the same training credential carried by Servpro, Paul Davis, and Belfor lead techs.
ANSI / IICRC S500
Published Water Restoration Standard
ANSI/IICRC S500 is the industry-consensus reference standard for water-damage restoration. Crews are trained on its protocols.
OSHA-Trained
Bloodborne Pathogen Protocol
Crews are trained on OSHA 29 CFR 1910.1030 protocols — PPE, engineering controls, and regulated-waste handling for biohazard and Cat-3 events.
EPA-Registered
Antimicrobials & Disinfectants
EPA-registered antimicrobials are part of the crew toolkit, applied per manufacturer label guidance.
Commercial-Grade
LGR Dehumidifiers + HEPA Air Scrubbers
Same equipment fleet the national chains stage. Negative-air containment available on every loss.
Documented
Daily Moisture Logs & Photo Records
Drying progress documented at the commercial standard — moisture maps, daily logs, and photo records on every job.
IICRC, OSHA, ANSI, and EPA are independent standards bodies. Mention of standards is for protocol reference only and does not imply affiliation or endorsement.