Top-Rated Basement Flooding & Sump Pump Backup Cleanup Team in Sterling Heights, Macomb Township & Shelby Township, Macomb County, Michigan, On Site in 25 Minutes

Prime Restoration runs three offices in Macomb County: our headquarters at 13854 Lakeside Circle, Suite 558 in Sterling Heights, our Macomb Township office at Macomb Centre Plaza, 51058 Romeo Plank Rd, and our Shelby Township office at 55130 Shelby Rd. When a basement floods anywhere in the county, a crew from the closest office is typically there in 25 minutes. We are a top-rated, highly local, family water damage restoration business since 1988, and people call us back because we pick up, show up and explain every step.

We clean up every kind of basement flood: a sump pump that quit in a storm or a power outage, water in the basement after heavy rain, sewage pushing up through the floor drain, a burst pipe or water heater, a flooded window well and seepage through the walls. The crew removes the water, takes out what cannot be saved, dries the structure until the readings say it is dry, and rebuilds the basement under our Michigan Residential Builder license.

Macomb County basements do not all flood the same way. Sterling Heights sits on the Clinton River and the Red Run, Macomb Township fights the North Avenue corridor, and Shelby Township's newer subdivisions live and die by the sump pump. Each of our office cities has its own section below, with the public works offices and county links you will need.

Age tells you a lot about a basement: how old the drain tile is, whether the sump crock was an afterthought, and how many decades of finishes sit on the slab. Here are our three Macomb County office cities ranked by the share of homes built before 1980, from U.S. Census Bureau American Community Survey data for 2019 to 2023 (table B25034).

Eastpointe tops the county at 94% of homes built before 1980, followed by St. Clair Shores, Center Line, Mount Clemens, Roseville and Warren. That is the south Macomb belt, much of it inside the Chapaton basin district. Macomb Township sits at the bottom with 13%, and almost half its homes were built in 2000 or later.

The Macomb County Public Works Office, led by Commissioner Candice S. Miller, manages 475 county drains. Its wastewater services carry sewage for about 600,000 residents in Chesterfield, Clinton Township, Fraser, Harrison Township, Lenox Township, Macomb Township, New Haven, Shelby Township, Sterling Heights, Utica and Washington Township to a Great Lakes Water Authority treatment plant in Detroit.

In the south end of the county, older neighborhoods drain to the Chapaton Pump Station and Retention Treatment Basin at the foot of Nine Mile Road east of Jefferson in St. Clair Shores. Its district covers all of Eastpointe and most of St. Clair Shores. The county is adding 13 million gallons of storage there to cut combined sewer overflows into Lake St. Clair and reduce basement flooding.

Big systems fail in big ways too. On Christmas Eve 2016 a section of the Macomb Interceptor collapsed in Fraser and opened a sinkhole that forced evacuations on Eberlein Drive (WDIV report). Most days the risk is smaller and closer to home: a storm that dumps inches of rain in an hour, a county drain that rises behind the subdivision, a sump that loses power.

Macomb County Public Works puts it in one line: anyone who has an overflow or backup of a sewage or storm-water system must file a written claim within 45 days after it was discovered, or should have been discovered with reasonable diligence. The county also asks you to call its toll-free 24-hour flood and water pollution hotline, (877) 679-4337, as soon as you find an overflow or backup.

That deadline comes from state law, MCL 691.1419. The written notice only needs your name, address and phone number, the property address, the date you found the damage and a short description. Whether the agency owes anything is a separate question under MCL 691.1417, and an attorney can tell you where you stand.

Our part is the evidence. Before the crew moves anything, we photograph the drain, the waterline and the damaged contents, log moisture readings with dates, and give you copies for your notice and your insurance claim.

Prime Restoration is the contractor Macomb County homeowners call for water damage insurance claims. Carriers pay on documentation, so we build it from the start: photo logs, moisture maps, daily drying records and an itemized Xactimate estimate in the format adjusters use. You and your carrier make the claim decisions. We keep the file complete and answer the adjuster's questions about the work.

Before you file, read the water sections of your policy and ask your agent how it treats sump overflow and sewer or drain backup, and whether either has a separate limit. Our guides on whether insurance covers water damage in Michigan and filing a water damage claim cover the details.

Macomb County has more high-end finished basements than people expect, from large homes in Shelby Township and Washington Township to lakefront homes in Harrison Township and St. Clair Shores. We treat them that way: contents packed out and inventoried, floors upstairs protected, materials matched on the rebuild, and one project lead who answers your calls. 0% APR financing is available.