Private Client Division
The restoration vendor you can approve for a principal’s residence.
Every vendor you approve carries your name through the door of a principal’s residence. Prime Restoration is built to be the one that never becomes a conversation: named crew on request, credentials ahead of scheduling, written updates while equipment is on site, and a closeout file that travels with the property.
IICRC certified · Michigan Residential Builder Licence #262500491 · Oakland & Macomb Counties
Your name is on the approval.
An estate manager is the last filter before a stranger enters a private residence. If a vendor photographs the house, talks about the family, damages a finish, or sends an invoice nobody approved, the vendor is a line item and you are the one who approved them. That asymmetry is the entire buying decision, and most restoration companies have never once been asked to think about it.
The operating standard
What you are actually approving.
This is the standard Prime works to on private residences, and what is set out in writing at the start of an engagement. Specifics are confirmed per property in the written scope, which is the document that governs.
One point of contact, for the duration
A named person, direct, from the first walkthrough to the closeout file. Not a dispatcher, and not a rotating project number that makes you re-explain the property every time you call.
Named crew, disclosed in advance
Where a household asks for it, crew assignments are kept limited and named ahead of time on request, so you know who to expect at the door.
Nothing leaves the property
Prime does not publish client addresses and does not discuss client work outside the engagement.
Credentials before mobilization
Certificate of insurance and licence documentation are furnished on request ahead of scheduling. Michigan Residential Builder Licence #262500491, verifiable through the State of Michigan. NDAs and confidentiality agreements are reviewed and, where acceptable, signed before mobilization.
Remote visibility, without being asked
While equipment is on site, the intent is a written update with photographs to the estate manager each working day, so you are not calling to find out what happened in a property you are responsible for.
How crews behave in the house
Shoe covers. Protected travel paths on the full route. Sealed containment held under negative pressure so nothing disturbed inside the work area migrates into the rest of the residence. Work area left clean daily. Furnishings wrapped in place wherever possible rather than moved out of the room.
Changes go to you before they go on an invoice
A closed cavity does not disclose itself, so the true extent is generally known on the day work starts. Where the condition runs past the preliminary scope, the intent is that work pauses, the finding is photographed, and the revised quantity and cost go to you in writing for authorization before it proceeds. Scope and pricing terms are governed by the written agreement for the engagement.
A closeout file that travels with the property
Every engagement closes with one file: condition record, dated moisture and humidity logs establishing the assembly reached and held a dry standard before it was closed, and a record of what was removed, what was treated and the product used. That file is the difference between a stain somebody has to explain later and a condition that was found, corrected and documented.
The practices described above reflect how Prime Restoration normally runs an engagement on a private residence. They are a description of working method, not a warranty or guarantee of outcome, and they do not form part of any contract. Scope, pricing, scheduling, insurance and confidentiality terms for a specific property are set out in the written agreement for that engagement, which governs. Response times are typical and vary with crew availability and conditions.
You should never have to call to find out what happened in a property you are responsible for.
The test is what a contractor tells you that costs them money.
Anyone will tell you what needs doing. The vendor worth approving is the one who puts in writing what does not. These are the calls where that happens most often.
An appliance line that let go a few weeks ago
Dishwashers, ice makers and washing machine hoses are the most common call we get after the fact. If the cabinet base, the subfloor and the wall behind it meter dry against comparatives on the same level, nothing gets opened. You get the readings that say so, and there is no charge for the visit.
A slow drip under a sink or behind a toilet
That is a plumbing repair, not a restoration job. We will tell you what to ask the plumber for so the cabinet and the flooring get looked at properly while it is open. We do not scope it and we do not bill for it.
A basement that smells damp after heavy rain
Frequently humidity rather than intrusion, especially in a finished basement with limited air movement. A dehumidification and ventilation fix is not a restoration engagement, and saying so costs us the job rather than you the money.
An overflow that ran across a tiled floor
Tile and the mortar bed under it usually survive. The real question is the wall base at the perimeter and whether anything reached the subfloor at a threshold or a joint. That is a few linear feet of investigation, not a room priced by the square foot.
An ice dam, or a gutter that ran over the back of the fascia
Drying a building that is still taking on water is theater. The water gets stopped first, by whoever is right for that repair, and the drying is scheduled after. Equipment set before then bills days without changing the outcome.
Nail pops and hairline cracks on an upper floor
Normal framing movement in most cases, and it shows up seasonally in almost every house of a certain size. Unless the readings tie it to a loss, it gets documented as unrelated and stays out of scope rather than being folded into one.
Why documentation is the product
You are not in the room. The file is.
You are usually not standing in the room. Whatever happened in that residence exists, for you, only as the record somebody kept. So the record is built to be the deliverable, not an afterthought assembled at the end.
Drying runs to a documented standard rather than to a calendar date. Readings are taken on the same materials daily and logged. When the file closes, it establishes that the assembly reached and held a dry standard before it was closed back up. That file travels with the property, and it answers the question a future buyer, inspector or family member will eventually ask about that ceiling.
Condition record
The condition as found, the source, the work in progress and the finished area, photographed throughout.
Drying record
Dated moisture and humidity logs proving the assembly hit and held a dry standard before closure.
Scope and treatment record
What was removed, what was treated, and the product used.
Daily updates
Written, with photographs, issued while equipment is on site — without being requested.
The household should barely notice anyone was there.
Where we work
Birmingham, Bloomfield Hills, Orchard Lake, and the rest of Oakland County.
Birmingham · Bloomfield Hills · West Bloomfield · Orchard Lake Village · Troy · Rochester Hills · Rochester · Oakland Township · Novi · Farmington Hills · Commerce Township · Lake Orion · Clarkston · Huntington Woods · Pleasant Ridge · Royal Oak
Plus the surrounding Oakland and Macomb County communities. Crews stage from Sterling Heights. For businesses, multi-tenant and institutional property, see commercial restoration.
Vendor questions
The questions on every vendor form.
- Will you sign an NDA or confidentiality agreement before working at the residence?
- Send it with the engagement and it is reviewed and, where acceptable, signed before mobilization. Confidentiality is already the standing practice: Prime does not publish client addresses and does not discuss client work outside the engagement.
- Can you provide a certificate of insurance and licence documentation before mobilization?
- Yes. Certificate of insurance and licence documentation are furnished on request ahead of scheduling. Prime Restoration is IICRC certified and holds Michigan Residential Builder Licence #262500491, which you can verify independently through the State of Michigan licence lookup. Additional-insured endorsements are handled on request, subject to the policy in force.
- Who will actually be in the house, and can I have names in advance?
- Crew assignments for a private residence are kept limited, and can be named in advance on request. In the residence the working practice is shoe covers, protected travel paths, sealed containment where the scope calls for it, and the work area left clean at the end of each working day.
- How are change orders handled if the damage is worse than the estimate?
- The intent is that work pauses at that point, the finding is photographed, and the revised quantity and cost go to you in writing for authorization before anything further proceeds. Scope changes and pricing are governed by the written agreement for the engagement.
- What documentation do I receive at the end of the job?
- A single closeout file issued to the estate manager: photographic record of the condition as found, the source, the work in progress and the finished area; dated moisture and humidity logs establishing the assembly reached and held a dry standard before it was closed; and a record of what was removed, what was treated and the product used. You are not in the room. The file is.
- Will you tell us when work is not needed?
- Yes, in writing and on the record. Where something is not required, the assessment says it is not required. Where a condition belongs to another trade, it is referred out with a note on what to ask for, and it is not billed by us. Where a reported problem does not tie to the loss, it is documented as unrelated and left out of scope. Items that are checked and cleared are recorded as checked and cleared, so the file shows what was ruled out as well as what was found.
- Which communities do you cover for private residences?
- Birmingham, Bloomfield Hills, West Bloomfield, Orchard Lake Village, Troy, Rochester and Rochester Hills, Oakland Township, Novi, Farmington Hills, Commerce Township, Lake Orion, Clarkston, Huntington Woods, Pleasant Ridge and Royal Oak, plus the surrounding Oakland and Macomb County communities. Crews stage from Sterling Heights.
- Can you work around a family in residence, or a property being prepared for a transition?
- Yes. Containment is sized so the rest of the residence stays usable, sequencing is built around the household rather than the crew, and scheduling accommodates properties being prepared for arrival, sale or seasonal transition. Drying runs to a documented standard rather than to a calendar date, and the schedule is written to finish and document ahead of your deadline rather than up against it.
Add Prime to your approved vendor list.
Send the property and what you are seeing. You will get a written assessment with findings, probable source, proposed scope and an estimate range — and an explicit statement of anything checked and cleared, or recommended to a different trade and not billed by us.
If you are assembling a vendor file, ask and you will receive the certificate of insurance, licence documentation and a signed copy of your confidentiality agreement before anyone is scheduled.
Direct line · Oakland & Macomb Counties