Our guarantee · every job · every customer

100% Satisfaction. The Make-It-Right Guarantee.

If any part of our work is not right, we come back and make it right at no charge to you. Tell us within 30 days of the final dry reading on a water or mold job, or within 2 years on rebuild work.

Call (586) 277-1069 See the 7 promises

100%Make-it-right2-year rebuild workmanship

★ 5.0 Google · 143 reviews·BBB A+·Certified Best Pick 2027·IICRC Certified Firm·MI Builder #262500492

Seven promises on every job

Most restoration complaints start at four moments: before work starts, the first two days, the insurance inspection and pull-out day. These promises cover all four, in writing.

1Photos before the tape goes upBefore any containment touches your walls, we photograph every wall and floor in the work area, so we both know what it looked like before we started.
2One named project managerYou get one person, by name, with a direct number. That person calls you 24 hours in and again at 48 hours, with your moisture reading.
3Readings on every visit, in writingWe take moisture readings every visit and give them to you. Dry means the wet material reads within a few points of the same material in a room that never got wet.
4We stand next to your adjusterA Prime project manager attends the insurance inspection with your moisture log and photos in hand, so the adjuster sees the same numbers you do.
5Equipment stays until it reads dryAir movers and dehumidifiers stay until the readings say dry. On pull-out day we walk the job with you and you sign off before anything leaves.
6The price before the workA free estimate after a moisture reading, and an itemized written estimate you and your carrier can both read line by line.
7One team, extraction to rebuildThe same company dries it and rebuilds it. Rebuild workmanship is covered for 2 years on labor and 1 year on materials we supply.
And if anything is not rightWe come back and make it right at no charge to you.

How to use the guarantee

Step 1Call or text usCall (586) 277-1069, or tell your project manager directly. Describe what is not right.
Step 2We come backWe schedule a visit, look at it with you and write down what we find.
Step 3We make it rightWe fix the work at no charge to you, and you sign off when it is done.

What the guarantee covers

Covered: Our workmanship on water damage, mold remediation, fire, storm and sewage jobs, reported within 30 days of the final dry reading.
Covered: Rebuild work: 2 years on labor, 1 year on materials we supply. Manufacturer warranties pass through to you.
How it works: The remedy is re-service: we come back and fix the work at no charge. It is a service promise, separate from your insurance claim.
Your insurance: The guarantee never changes your deductible or what your insurance company pays. Your carrier decides coverage.
New water: A new leak, flood or storm after we finish is a new loss. Call us and we start a new job the same day.

What customers say about how we work

★★★★★

“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”

Gina R.

★★★★★

“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”

Christian H. · Bloomfield Hills

★★★★★

“Highly recommend! Had some concerns in the house and they came out immediately. They were patient and very professional while they inspected the house, determined to find the source of the problem.”

Mathew

★★★★★

“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”

Nathan M.

Read all 143 reviews on Google →

Guarantee questions

What is the Prime Restoration satisfaction guarantee?

The Prime Make-It-Right Guarantee: If any part of our work is not right, we come back and make it right at no charge to you. Tell us within 30 days of the final dry reading on a water or mold job, or within 2 years on rebuild work.

Is it a money-back guarantee?

It is a make-it-right guarantee. If any part of our work is not right, we come back and fix it at no charge to you. Many of our jobs are paid by an insurance company, so the remedy is re-service, and your deductible and claim stay exactly as they are.

How long does the guarantee last?

Report a water damage, mold, fire, storm or sewage job issue within 30 days of the final dry reading. Rebuild workmanship is covered for 2 years on labor and 1 year on materials we supply.

How do I use the guarantee?

Call (586) 277-1069 or tell your project manager. We come back, look at it with you, and fix the work at no charge. You sign off when it is done.

Will someone from Prime be at my insurance inspection?

Yes. A Prime project manager attends the adjuster inspection with your moisture log and photos, so the adjuster sees the same readings you do.

How do I know when my home is actually dry?

We give you the moisture reading on every visit. Dry means the wet material reads within a few points of the same material in a room that never got wet. The equipment stays until it does.

Does the guarantee cover rebuild work?

Yes. The same company that dries your home rebuilds it, and rebuild workmanship is covered for 2 years on labor and 1 year on materials we supply.

Who stands behind the guarantee?

Prime Restoration, a top-rated, highly local restoration company with eight offices across Macomb, Oakland and Washtenaw Counties, a 5.0 Google rating from 143 reviews, BBB A+ accreditation and Michigan Residential Builder License #262500492.

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Seven promises on every job

Most restoration complaints start at four moments: before work starts, the first two days, the insurance inspection and pull-out day. These promises cover all four, in writing.

1Photos before the tape goes upBefore any containment touches your walls, we photograph every wall and floor in the work area, so we both know what it looked like before we started.

2One named project managerYou get one person, by name, with a direct number. That person calls you 24 hours in and again at 48 hours, with your moisture reading.

3Readings on every visit, in writingWe take moisture readings every visit and give them to you. Dry means the wet material reads within a few points of the same material in a room that never got wet.

4We stand next to your adjusterA Prime project manager attends the insurance inspection with your moisture log and photos in hand, so the adjuster sees the same numbers you do.

5Equipment stays until it reads dryAir movers and dehumidifiers stay until the readings say dry. On pull-out day we walk the job with you and you sign off before anything leaves.

6The price before the workA free estimate after a moisture reading, and an itemized written estimate you and your carrier can both read line by line.

7One team, extraction to rebuildThe same company dries it and rebuilds it. Rebuild workmanship is covered for 2 years on labor and 1 year on materials we supply.

And if anything is not rightWe come back and make it right at no charge to you.

What the guarantee covers

Covered

Our workmanship on water damage, mold remediation, fire, storm and sewage jobs, reported within 30 days of the final dry reading.

Covered

Rebuild work: 2 years on labor, 1 year on materials we supply. Manufacturer warranties pass through to you.

How it works

The remedy is re-service: we come back and fix the work at no charge. It is a service promise, separate from your insurance claim.

Your insurance

The guarantee never changes your deductible or what your insurance company pays. Your carrier decides coverage.

New water

A new leak, flood or storm after we finish is a new loss. Call us and we start a new job the same day.

What customers say about how we work

★★★★★

Gina R.

★★★★★

Christian H. · Bloomfield Hills

★★★★★

Mathew

★★★★★

“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”

Nathan M.

Guarantee questions

What is the Prime Restoration satisfaction guarantee?

Is it a money-back guarantee?

How long does the guarantee last?

Report a water damage, mold, fire, storm or sewage job issue within 30 days of the final dry reading. Rebuild workmanship is covered for 2 years on labor and 1 year on materials we supply.

How do I use the guarantee?

Call (586) 277-1069 or tell your project manager. We come back, look at it with you, and fix the work at no charge. You sign off when it is done.

Will someone from Prime be at my insurance inspection?

Yes. A Prime project manager attends the adjuster inspection with your moisture log and photos, so the adjuster sees the same readings you do.

How do I know when my home is actually dry?

We give you the moisture reading on every visit. Dry means the wet material reads within a few points of the same material in a room that never got wet. The equipment stays until it does.

Does the guarantee cover rebuild work?

Yes. The same company that dries your home rebuilds it, and rebuild workmanship is covered for 2 years on labor and 1 year on materials we supply.

Who stands behind the guarantee?