Handling a Macomb County claim? Here's what you need to know about how we document, scope, and close out projects — so your file stays clean.
This page is a direct line for insurance adjusters handling water, fire, mold, storm, and sewage claims in Macomb, Oakland, and Wayne County. Prime Restoration is a Michigan-licensed restoration contractor that writes every project in Xactimate with the regional Metro Detroit price list, references industry-standard mitigation and remediation protocols on every line item, and delivers clean documentation that passes desk review on the first read. If you are a staff or IA adjuster who just caught a Macomb County assignment and are wondering what to expect from us, this page is for you.
Why it matters
An adjuster closing 25 files a week does not have time to negotiate line items with a vendor who invented their own price list. We write everything to the Xactimate Metro Detroit Q1 2026 price list, we follow industry-standard mitigation and mold remediation protocols, and our moisture logs look exactly like the logs you pull off any major DKI or Servpro file. The only difference is we are small enough that you can call the project manager directly and get a human who knows the job — not a regional call center.
Initial Xactimate scope delivered to the adjuster within 24 hours of site visit. Supplements delivered the day they are identified — no waiting until project close.
Every drying chamber gets its own moisture log, equipment list, and daily photo set. You can see exactly why the dehumidifier ran four days instead of three.
No call center. The project manager who wrote the scope is the same person who answers when you call with a question about a supplement.
Initial Xactimate scope delivered within 24 hours of the first site visit in most cases. Large-loss commercial projects may take 48 to 72 hours for the initial scope.
Yes — State Farm, AAA, Auto-Owners, Allstate, Farm Bureau, Citizens, Westfield, The Hartford, and most regional carriers operating in Macomb, Oakland, and Wayne County. We are not tied to any single preferred-vendor network.
Supplements are pushed to the adjuster the same day they are identified, with photo documentation and moisture log backup. We do not sit on supplements until project close.
Yes. Every project is owned by a named project manager who answers the phone directly. No call centers, no routing. If you have a question about a supplement or a line item, you talk to the person who wrote it.
Yes — all standard vendor onboarding documentation is available on request.
24/7 emergency dispatch. Trained restoration crews. Typical 60-minute response across Macomb County.