Macomb & Oakland County · Free for Property Managers & Commercial Accounts
A free priority program for property managers, HOAs, and commercial accounts. Your properties are on file with Prime before the next emergency call comes in, not during it.
No fee to join · No minimum portfolio size · 5.0 on Google · 133 reviews
When a pipe lets go at 2 a.m. in a building you manage, the first five minutes are spent finding the shut-off, figuring out who to call, and explaining the building to someone who has never been there. Property Pro moves all of that ahead of the emergency. Prime already knows the property, already has a contact who knows your account, and already has your call moved to the front of the line.
Property Pro accounts are scheduled ahead of new, first-time callers. A typical 60-minute on-site response stays the standard Prime targets for everyone. Property Pro moves your account to the front of that line.
One person at Prime who already knows your property, your portfolio, and how you like to be updated, instead of re-explaining the account to whoever answers the phone.
A written estimate, itemized and photo-documented, delivered fast enough to keep a tenant, a board, or an insurer moving instead of waiting on you.
Water shut-off locations, prior job history, access instructions, and any standing site rules, on file at Prime before the next call comes in, so nobody is describing the building from scratch during an emergency.
Evening and weekend work scheduled around tenants and operating hours where the job allows it, instead of defaulting to whatever slot is open next.
Photos, written scope, and a dated record on every job. That is the paperwork a property manager needs on hand when an owner, a board, or a carrier asks questions later.
Prime Restoration has handled commercial and property-management accounts including retail, healthcare, and manufacturing facilities, including Petco, Linamar, Quest Diagnostics, and the Somerset Collection. See commercial restoration for the full scope of that work.
"On file before the next call" is a specific, real list, not a vague promise.
Call (586) 277-1069 and ask for Property Pro. There is no app to install and no form to fill out online. A person gets your property details on file, assigns your single point of contact, and your account is active from that call. Free, and there is no minimum portfolio size to join.
Mold Watch is Prime's scheduled mold-prevention membership for individual homes. It is a different program from Property Pro, priced from $29/month per property.
Nothing. Property Pro is a free priority program for property managers, associations, and commercial accounts. There is no membership fee. The value to Prime is being the first call for your portfolio, not a monthly charge.
Anyone can call Prime for an emergency. Property Pro means Prime already has your property on file before that call: access notes, prior job history, a single contact who knows the account. Your account also gets priority scheduling ahead of first-time callers.
No. A single commercial building or a large multi-property portfolio can both enroll. The program is sized to the account, not gated behind a minimum.
No program can honestly guarantee that. Response depends on conditions and what else is happening that day. What Property Pro does is move your account ahead of new, first-time callers, on top of the typical 60-minute on-site response Prime targets for every call.
Everything Prime handles for a commercial or multi-unit property: water damage, fire and smoke, mold, sewage and biohazard, and storm damage. Property Pro is not limited to one type of loss.
Call and ask for Property Pro. There is no online signup form or app to install. A person sets up your account, gets the property details on file, and assigns your single point of contact.
Get your properties on file before the next emergency call.
Free to join. No minimum portfolio size.
Call (586) 277-1069Prime Restoration · Macomb & Oakland County, Michigan · MI Residential Builder License #262500492 · Commercial restoration · Mold Watch (residential)
