Question 1

How quickly can Prime Restoration respond to a water damage emergency?

Accepted Answer

Prime Restoration offers 24/7 emergency response with technicians on-site within 60 minutes in Macomb County and Oakland County, Michigan. Our rapid response helps minimize damage and reduces overall restoration costs.

Question 2

Does Prime Restoration work with insurance companies?

Accepted Answer

Yes, Prime Restoration works directly with all major insurance companies. We help manage the claims process from start to finish, including documentation, estimates, and direct billing to your insurance provider.

Question 3

What areas does Prime Restoration serve in Southeast Michigan?

Accepted Answer

Prime Restoration serves all of Macomb County (Sterling Heights, Clinton Township, Shelby Township, Warren, Roseville, St. Clair Shores, Mount Clemens, and more) and Oakland County (Birmingham, Bloomfield Hills, Troy, Royal Oak, Southfield, Farmington Hills, Rochester Hills, and more).

Question 4

Is Prime Restoration licensed and insured?

Accepted Answer

Yes, Prime Restoration LLC is fully licensed and insured in the state of Michigan. Our technicians hold IICRC certifications for water damage restoration, fire damage restoration, and mold remediation.

Question 5

What types of restoration services does Prime Restoration provide?

Accepted Answer

We provide comprehensive restoration services including water damage restoration, fire and smoke damage restoration, mold remediation, storm damage repair, sewage and biohazard cleanup, and commercial restoration services.

Question 6

Does Prime Restoration offer a satisfaction guarantee?

Accepted Answer

Yes, we offer an Exceptional Service Guarantee. If you are unsatisfied with our work at any time within one year of your original invoice, we will do whatever we can to make it right.

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