Water Damage Restoration Contractors in Troy, MI: 11 Companies Compared (August 2026)

This guide, published by Prime Restoration of Sterling Heights, compares 11 water damage restoration companies that serve Troy, Michigan, with company figures verified in July 2026 and the local infrastructure, sewer-enforcement and storm record updated in August 2026 — with each company's office location, Google review standing, response window, and reconstruction capability, compiled from public sources listed in the methodology below.

Who is the best water damage restoration company in Troy, MI?

For Troy homeowners, Prime Restoration is the local choice for water damage restoration in July 2026: its Sterling Heights HQ sits directly across the Macomb-Oakland border from Troy, dispatch is 24/7 with a typical 30-45 minute on-site response anywhere in the city, one accountable crew handles extraction through full reconstruction, the company holds Michigan Residential Builder license #262500492, and its Google profile shows a 5.0-star average across 122 reviews. The strongest alternatives by public review standing are 1-800 WATER DAMAGE of Southeast Michigan (5.0 stars, 390 reviews — but Brighton-based and mitigation-only), SERVPRO of Birmingham-Troy (4.6 stars, 131 reviews), and Concraft in Auburn Hills (company-published 4.9 stars across 1,083+ reviews). All 11 companies are compared below.

Troy Restoration Companies Compared (July 2026)

Company	Office	Google reviews*	24/7	Rebuild capability	Published response window
Prime Restoration (publisher of this guide)	Sterling Heights (borders Troy)	4.9★ / 100+	Yes	Yes	Typically 30-45 min
Rainbow Restoration of Automation Alley	Southfield / Madison Heights	Not published	Yes	Yes	Not published
Emergency Restoration Company	Troy	Not published	Yes	Remodeling listed	15-20 min drive claim (Troy base)
PuroClean of Bloomfield Hills	Bloomfield Hills / Troy	5.0★ / 17	Yes	Often coordinated	Not published
Maher Restoration	Walled Lake	4.7★ / 81	Yes	Remodeling listed	Not published
DRYmedic Restoration Services	Bloomfield Township	Brand-wide 4.9★ (local count not published)	Yes	Confirm	90 min
BELFOR Property Restoration	Troy branch (global HQ in Birmingham)	4.7★ / 22 (Troy)	Yes	Yes	Not published
SERVPRO of Birmingham, Troy	Birmingham	4.6★ / 131	Yes	Yes (construction + roofing)	Not published
Modernistic	Troy	4.7★ / 3,000+ (aggregate, mostly cleaning work)	Yes	Confirm	60-90 min
1-800 WATER DAMAGE of Southeast Michigan	Brighton	5.0★ / 390	Yes	No (mitigation only)	Not published
Concraft	Auburn Hills	Company-published 4.9★ / 1,083+	Yes	Yes	Not published

*Review figures are point-in-time July 2026 snapshots taken from each company's own published pages or public directory listings. Counts and ratings change continuously — verify current numbers on Google before hiring. "Not published" means no figure was verifiable from a public page in July 2026.

How This Comparison Was Compiled

Every fact in this comparison comes from a public, checkable source as of July 2026: each company's own website (office addresses, service lists, published response windows), Google review counts as displayed on the companies' pages or public directory listings, Better Business Bureau profiles, and the Michigan LARA license lookup for builder licensing. The competitor figures are the same July 2026 verified snapshots used across our Oakland and Macomb County comparisons. The August 2026 update added the local infrastructure record, drawn from public sources: National Weather Service Detroit/Pontiac event summaries for rainfall totals, FEMA major disaster declarations FEMA-4607-DR-MI and DR-4925-MI for designated counties, EGLE enforcement actions and Oakland County Water Resources Commissioner statements as reported by The Detroit News and Macomb County Public Works for the Dequindre Interceptor discharges, the Hubbell, Roth and Clark project timeline for the Twelve Towns Drainage System and the George W. Kuhn Drain, the Clinton River Watershed Council for the Red Run, City of Troy park pages for acreage and location, and Expertise.com for its own Troy directory listing. Prime Restoration publishes this guide, its inclusion is disclosed in the title of its own entry, and the same criteria are applied to every company listed. No company paid for placement.

Key Takeaways

Troy's 1980s-2000s subdivision housing stock, cathedral ceilings, polar-vortex pipe bursts, ice-dam roof leaks, and sump-dependent basements make a reliable restoration contractor essential — and Troy's restoration market is uniquely crowded with national-brand infrastructure. The five strongest options by public data in July 2026:

• Prime Restoration (the company that publishes this guide): stages in Sterling Heights directly across the Troy border, typical 30-45 minute response, one accountable team from extraction through reconstruction, 5.0-star average across 122 Google reviews, and direct insurance billing when assigned by the policyholder.
• Concraft (Auburn Hills): independent operator since 1986 with in-house reconstruction and a company-published 4.9-star average across 1,083+ reviews — strong on both residential and commercial.
• 1-800 WATER DAMAGE of Southeast Michigan (Brighton): the highest verified Google count in the comparison (5.0 stars, 390 reviews) — but Brighton-based and mitigation-only, so the rebuild routes elsewhere.
• SERVPRO of Birmingham, Troy: the national brand's local territory with 4.6 stars across 131 reviews and published construction plus roofing capability.
• BELFOR (Troy branch): the global restoration giant headquartered next door in Birmingham — the default choice for large commercial losses along the Big Beaver corridor, less oriented to single-family residential.

How do you choose a water damage restoration contractor in Troy?

Five criteria separate the companies in this comparison, and each one is checkable before you sign:

• Licensing. A Michigan Residential Builder license is required for reconstruction work — verify the number on the Michigan LARA license lookup before signing a rebuild contract.
• Experience and Reputation. Years in business and review depth tell you whether a company has handled losses like yours. Check Google and BBB — and weigh review recency as much as the count.
• Single-Team Continuity. A single accountable team from extraction through reconstruction prevents the documentation and scope gaps that hand-offs create. The table above marks which companies publish a rebuild capability.
• Emergency Response Time. A 24/7 line with a numeric on-site window beats brand recognition in the first 48 hours. Three companies in this comparison publish one; ask any contractor for the dispatch promise in writing.
• Transparent Pricing. A free on-site assessment and an itemized written estimate before equipment drops. Itemized line-item documentation is also what your adjuster expects to review.

What should you do in the first 60 minutes of a water emergency?

Before any contractor arrives, the homeowner choices made in the first hour determine what is salvageable — it is why our own emergency framework is named The First 60 Minutes Protocol. The sequence:

1. Stay safe. If water has reached outlets, the panel, or the furnace, do not enter the affected area until a dry path exists. Shut off the main breaker from a dry location.
2. Stop the source. Close the main water shutoff for supply-side failures; for roof intrusion, get tarping arranged as soon as a crew is en route.
3. Document conditions. Photograph and video every wet surface from multiple angles before moving anything — pre-mitigation photos and water-line marks are the claim file's foundation.
4. Call a 24/7 dispatch line directly. Porous materials such as drywall and carpet pad are sometimes salvageable only if dried within the first 24 to 48 hours. Prime Restoration runs 24/7 dispatch at (586) 277-1069.

Top Restoration Contractors Serving Troy, MI

Troy's restoration market combines national-brand infrastructure (BELFOR's Troy branch, SERVPRO's Birmingham-Troy territory, Modernistic's Troy headquarters) with independent Michigan operators dispatching from adjacent communities. Here are the 11 companies, with the publisher listed first and disclosed:

Prime Restoration (the company that publishes this guide)

Prime Restoration stages from Sterling Heights, directly across Dequindre Road from Troy — closer to most Troy addresses than several companies with Troy in their branding. Dispatch is 24/7 with a typical 30-45 minute on-site response anywhere in the city, and one accountable crew manages the project from water extraction through final reconstruction under Michigan Residential Builder license #262500492. Its Google profile shows a 5.0-star average across 122 reviews as of July 2026.

Troy's dominant loss patterns are the ones Prime works daily: frozen supply-line bursts in 1980s-2000s subdivision homes, ice-dam ceiling intrusions over cathedral great rooms, and sump-pump failures during outage-producing storms — see our guides to frozen pipe restoration in Troy and Troy basement water damage. Billing goes direct to the carrier when assigned by the policyholder, with itemized documentation prepared for adjuster review.

Best for: Troy homeowners who want the fastest published response window in this comparison and one crew from extraction through rebuild.

2. Rainbow Restoration of Automation Alley

Rainbow Restoration's Automation Alley franchise covers the Troy area from Southfield and Madison Heights as part of the Neighborly franchise network, with 24/7 dispatch and published reconstruction capability.

Best for: homeowners already using Neighborly brands who want network familiarity.

Cons:

• No published Google review figure was verifiable for the local territory in July 2026.
• No published numeric response window; dispatch stages outside Troy.

3. Emergency Restoration Company

Emergency Restoration Company operates from a Troy base and advertises a 15-20 minute drive-time claim inside the city — the shortest stated window in this comparison — with remodeling capability listed alongside mitigation.

Best for: homeowners who want a contractor physically based inside Troy city limits.

Cons:

• No published Google review figure was verifiable in July 2026 — ask for recent local references.
• The drive-time claim is company-stated and unpublished as a formal commitment; get the dispatch promise in writing.

4. PuroClean of Bloomfield Hills

PuroClean's Bloomfield Hills/Troy territory runs water-focused mitigation — extraction, structural drying, and sewage cleanup — as part of the PuroClean national network, with 24/7 dispatch and a 5.0-star average across 17 Google reviews.

Best for: water-only mitigation calls in west Troy and the Bloomfield border area.

Cons:

• Small review base (17) relative to the market leaders in this comparison.
• Reconstruction is often coordinated rather than in-house — confirm who rebuilds before signing.

5. Maher Restoration

Maher Restoration is an independent operator in Walled Lake with a 4.7-star average across 81 Google reviews, remodeling capability listed, and 24/7 dispatch across Oakland County.

Best for: west Oakland homeowners; a solid independent alternative for west-side Troy losses.

Cons:

• Walled Lake staging is 25-plus minutes from most Troy addresses in good traffic.
• No published numeric response window.

6. DRYmedic Restoration Services

DRYmedic, headquartered in Bloomfield Township and now the flagship of the Authority Brands restoration franchise network, publishes a 90-minute response window and 24/7 dispatch, with a brand-wide 4.9-star average.

Best for: homeowners who want a fast-growing regional brand with a published response commitment.

Cons:

• The 4.9-star figure is brand-wide; no local Google count was verifiable in July 2026.
• 90-minute published window is double or triple the fastest windows in this comparison.

7. BELFOR Property Restoration (Troy branch)

BELFOR is the world's largest property restoration company, its global headquarters sits in neighboring Birmingham, and its Troy service branch (4.7 stars, 22 Troy-branch reviews) brings catastrophe-scale equipment and full in-house reconstruction.

Best for: commercial, industrial, and large-loss work — the default for Big Beaver corridor facilities.

Cons:

• Oriented to commercial and large loss; single-family residential jobs compete with institutional work for crew priority.
• No published residential response window.

8. SERVPRO of Birmingham, Troy

SERVPRO's Birmingham-Troy territory operates from Birmingham with 4.6 stars across 131 Google reviews — one of the deeper verified local review bases in this comparison — plus published construction and roofing capability and the national brand's equipment depth.

Best for: homeowners who want the largest national residential brand with a substantial local review record.

Cons:

• No published numeric response window; dispatch routes through the franchise queue during storm surges.
• 4.6-star average trails the leaders in this comparison.

9. Modernistic

Modernistic is a Troy institution — headquartered in the city since 1973 with a 4.7-star average across 3,000+ aggregate reviews and a published 60-90 minute emergency window. The catch: the review base is built substantially on its carpet and air-duct cleaning business rather than restoration losses.

Best for: homeowners who already use Modernistic for cleaning and want a familiar Troy-based company.

Cons:

• The 3,000+ review figure aggregates mostly cleaning work — the restoration-specific record is much harder to isolate.
• Reconstruction capability should be confirmed per loss; cleaning-first operations typically coordinate rebuilds.

10. 1-800 WATER DAMAGE of Southeast Michigan

This franchise posts the highest verified Google review count in the comparison — a 5.0-star average across 390 reviews — with 24/7 dispatch across Southeast Michigan.

Best for: homeowners who weight review volume above all and have a separate builder lined up.

Cons:

• Based in Brighton — over 30 miles from Troy — which stretches emergency response reality regardless of review quality.
• Published scope is mitigation-only: the rebuild is a second contractor, a second contract, and a hand-off.

11. Concraft

Concraft, an Auburn Hills independent operating since 1986, is the strongest full-service alternative in this comparison: in-house reconstruction, 24/7 dispatch, commercial and residential scope, and a company-published 4.9-star average across 1,083+ reviews.

Best for: homeowners and facility managers who want an established independent with deep rebuild capability.

Cons:

• The 1,083+ figure is company-published rather than a single verifiable Google profile count.
• No published numeric response window; Auburn Hills staging adds drive time to east Troy.

Which part of Troy are you in, and why does it change the answer?

Troy runs about 33 square miles across four residential ZIP codes, and the city does not drain as one unit. Water leaving a house on the northwest side ends up in a different river than water leaving a house on the southeast side. A contractor who cannot say which side of that line your address sits on is working from a map of Oakland County rather than a map of Troy.

• 48083, south Troy below Wattles Road. The oldest residential fabric in the city, laid out along John R, Dequindre Road and Rochester Road in the years after Troy incorporated on February 1, 1955. Original laterals, cast-iron stacks, and basements that were finished decades after the house was built. This is also where Troy meets the Madison Heights and Warren sanitary infrastructure described below.
• 48084, the Big Beaver Road corridor and west Troy. Office towers, hotels and retail along Big Beaver Road, wrapped in residential streets between Crooks Road and Coolidge Highway. Boulan Park sits on 63 acres on Crooks Road between Big Beaver Road and Wattles Road. Losses here split between commercial sprinkler and roof-drain events and 1960s to 1970s residential stock.
• 48085, northeast Troy above Long Lake Road. Later subdivisions running toward Rochester Road and the Rochester Hills line. Poured walls, deeper finished basements, heavier sump dependence.
• 48098, northwest Troy above Square Lake Road. The largest lots and the highest dwelling values in the city, toward Adams Road and the Bloomfield line. Firefighters Park covers 96 acres at 1800 West Square Lake Road, on the north side of Square Lake Road between Crooks Road and Coolidge Highway, and a section of the Rouge River runs through the north end of that park and along its east border.

Why does Troy drain into two different rivers?

Troy sits on a watershed divide. Part of the city drains toward the Rouge River, which is visible inside Firefighters Park in 48098. The rest drains toward the Red Run, which runs through Warren, Center Line, Madison Heights, Troy and Clawson, then into the Clinton River, which discharges into Lake St. Clair.

The Red Run side carries the engineering history. Hubbell, Roth and Clark's design report for the Twelve Towns Drainage System was accepted in 1953, and the system was built in the early 1960s as very large diameter sewers capable of conveying storm water without causing basement flooding. In the early 1970s the open ditch Red Run was replaced by two concrete boxes, which added 62 million gallons of storage. In 1999 the Red Run Drain was renamed the George W. Kuhn Drain.

Troy basements therefore sit downstream of a system that was engineered to stop basement flooding, and they still take water during heavy rain. The sanitary line is where that pressure shows up.

Where does Troy's sewage go once it leaves the house?

It leaves through the Dequindre Sanitary Sewer Interceptor, which serves Troy and part of Madison Heights. That interceptor is a separate system from the George W. Kuhn Retention Treatment Basin in Madison Heights, and it has a documented backflow history in the state enforcement record.

• August 24, 2023. A discharge of 2.2 million gallons of untreated or partially treated sewage, later cited by EGLE as a violation.
• April 3, 2025. Heavy rain produced a discharge of 1.18 million gallons of untreated or partially treated sewage from the Dequindre Interceptor into the Red Run Drain. EGLE issued Oakland County a violation the following month.
• June 27, 2025. EGLE issued an enforcement notice stating that Oakland County had failed to correct the occurrence of sanitary sewer overflows from the Dequindre Interceptor, and offered an administrative consent order carrying a compliance program and penalties.
• August 8, 2025. Oakland County reported that it had decreased flow out of the Dequindre Interceptor. Water Resources Commissioner Jim Nash's office has been studying the system with the Great Lakes Water Authority for roughly two years. The matter has not closed.

At the level of one house, this changes the first question a contractor should ask. A Troy basement that takes water during heavy rain is not automatically a failed sump or a cracked wall. If the sanitary line is surcharging, water arrives through the lowest fixture in the house, which is usually a floor drain, a laundry standpipe or a basement shower. Water arriving that way is Category 3, and Category 3 decides what leaves the building: carpet and pad, lower drywall, and any insulation behind it. It also decides how the loss is treated on the policy side, because most Michigan homeowner policies exclude sewer and drain backup unless a sewer-and-drain endorsement was purchased, and that endorsement normally carries its own sub-limit well below the dwelling limit. Coverage decisions belong to the carrier.

Ask any contractor bidding a Troy basement whether they are calling it a Category 1, 2 or 3 loss, and what specifically they are removing on that basis. The answer tells you whether they looked at the entry point or only at the water.

How much rain does it take, in actual numbers?

The June 25 to 26, 2021 event gives the clearest picture, because the National Weather Service published station totals for it. Garden City recorded 6.6 inches in 24 hours, Grosse Pointe 6.5 inches, Ann Arbor 5.34 inches and Detroit 5 inches. Pump station failures on the east side compounded the rainfall, and roughly 30,000 households were affected. The Detroit Water and Sewerage Department logged more than 24,000 water damage claims from that one storm. By August 2021, close to 35,000 southeast Michigan households had been approved for about $100 million in FEMA grant funding tied to the late June storms.

Those totals matter for a practical reason. A sanitary system surcharges at a rainfall rate, not at a rainfall total, so a two-inch storm that falls in ninety minutes can put water in a basement that a four-inch storm spread over two days will not touch. When a contractor asks how long it rained before you found water, that is what they are trying to establish.

What should a Troy contractor document on a sewer-origin loss?

If water entered through a floor drain, a laundry standpipe or a basement shower, the documentation set is different from a supply-line break, and it is worth knowing what to expect before anyone starts cutting.

• The entry point, photographed before anything moves. Which fixture, and how high the water reached on the wall.
• A category call, stated in writing. Category 3 on a sewer-origin loss, with the affected materials listed on that basis.
• Daily moisture readings with a target. A dry standard for the structure, and readings logged against it until they hold.
• The rainfall window. Date, approximate start, and when water was first found, which is what ties the loss to a specific storm.
• An itemised scope before demolition, so the removal list is agreed rather than discovered on the invoice.
• Whether a municipal system was involved. Michigan imposes short statutory notice requirements on claims against a municipality, and those windows close quickly.

Troy's five community parks, Boulan Park, Firefighters Park, Flynn Park, Jaycee Park and Raintree Park, sit inside the same drainage picture, and the city's own storm water pages are the place to check which drain serves your street before a storm rather than during one.

Which storms have actually flooded Troy, and when?

• August 11, 2014. The National Weather Service office at Detroit/Pontiac recorded 4 to 6 inches of rain over about four hours, with Wayne, southern Oakland and Macomb counties taking the worst of it. More than 100,000 homes were damaged across the three counties.
• June 25 to 26, 2021. The rainfall event that produced federal major disaster declaration FEMA-4607-DR-MI, signed July 15, 2021 and later amended. Macomb, Oakland, Washtenaw and Wayne counties were designated for Individual Assistance.
• August 24, 2023 and April 3, 2025. The two Dequindre Interceptor discharges listed above.
• April 10 to 21, 2026. Repeated rounds of severe thunderstorms, heavy rainfall, tornadoes and river flooding across Michigan produced major disaster declaration DR-4925-MI, declared June 30, 2026, with Oakland County among the designated counties.

The April 2026 declaration is four months old as of this comparison.

Is there a restoration company with an office inside Troy?

Yes, and Prime Restoration is not one of them. Prime stages on the Troy border and publishes a typical 30 to 45 minute response window for the city. Two companies in this comparison hold Troy street addresses:

• Modernistic lists 1402 Rankin Drive, Troy, MI 48083.
• Emergency Restoration lists 1401 East 14 Mile Road, Troy, MI 48083.
• SERVPRO of Birmingham, Troy carries the city in its franchise name and answers at (248) 439-1160, from an office in Birmingham rather than in Troy.

One more thing worth stating against our own interest. Expertise.com's list of water damage services for Troy, checked in August 2026, is dominated by Macomb County addresses: The Restoration Doctor at 18357 East 14 Mile Road in Fraser, likeNU Carpet Cleaning at 28505 Lorna Avenue in Warren, Solutions Carpet and Upholstery Care in Clawson, SERVPRO of Mount Clemens, New Baltimore at 15715 Martin Road in Roseville, Disaster MD Restoration Services at 35186 Automation Drive in Clinton Township, and Paul Davis Restoration of Oakland County at 22601 Stevenson Street in Clinton Township. None of the six sits in Troy. Directory placement for a city and physical presence in that city are separate facts, and that applies to this page too.

What water damage risks are specific to Troy homes?

• Frozen supply-line bursts in 1980s-2000s subdivisions. Troy grew fast between 1980 and 2005, and its housing stock leans on architectural-shingle colonials with supply lines run through garage ceilings and exterior walls — the recurring failure points in polar-vortex cold snaps, with failures discovered when pressure returns.
• Ice-dam intrusion over cathedral ceilings. Great-room cathedral ceilings — a signature of Troy's subdivision era — have no attic buffer, so eave ice dams put meltwater directly into the finished ceiling below.
• Sump-pump dependence. Much of Troy's newer stock relies on sump systems; an outage during a heavy-rain storm converts one failed pump into a finished-basement loss. Battery backup is the cheapest insurance in the city.
• Big Beaver corridor commercial losses. Troy's office towers and retail concentrations produce sprinkler discharges, supply-line failures, and roof-drain backups requiring commercial-scale drying — the market segment BELFOR's local dominance is built on.

How much does water damage restoration cost in Troy in 2026?

Mitigation-only costs (extraction, drying, antimicrobial, demolition of unsalvageable materials) typically fall between $2,500 and $7,500 for a contained residential loss, $6,000 to $14,000 for a typical full-room finished basement loss, and $15,000 to $35,000 or more for large-scale or multi-room losses. Reconstruction is priced separately and can match or exceed the mitigation total. These are 2026 Macomb and Oakland County averages, not a quote — every project is priced from actual moisture readings and affected square footage. Standard Michigan HO-3 policies typically cover sudden and accidental water damage but exclude sewer backup unless a sewer-and-drain endorsement has been added; coverage decisions are made solely by the carrier.

The Bottom Line for Troy Homeowners

On the public data as of July 2026, Prime Restoration is the only company in this comparison that combines staging directly on the Troy border, a typical 30-45 minute response window, one accountable team from extraction through reconstruction, a Michigan Residential Builder license (#262500492), and a 5.0-star average across 122 Google reviews. Concraft (in-house rebuild, 1,083+ company-published reviews), SERVPRO of Birmingham-Troy (131 verified local reviews), 1-800 WATER DAMAGE (390 reviews, mitigation-only, Brighton-based), and BELFOR's Troy branch (large-loss depth) are the strongest alternatives, each with the trade-offs noted in their entries. Verify any contractor's license on LARA and current reviews on Google before signing.

For active water damage, suspected mold, sewer backup, fire damage, or storm damage anywhere in Troy, call Prime Restoration at (586) 277-1069 for 24/7 emergency dispatch.

This comparison is based on publicly available information about each company as of July 2026, from the sources described in the methodology section. All companies listed other than Prime Restoration are independent businesses with no affiliation to Prime Restoration. Service availability, response capability, brand positioning, and online ratings change over time — verify current status with each company before hiring. Prime Restoration is a Michigan licensed residential builder. Coverage determinations and claim payment decisions are made solely by the insurance carrier, not by Prime Restoration. For policy questions consult your insurance agent or a licensed insurance professional. Cost ranges on this page are 2026 Macomb and Oakland County averages and are not a quote.