24/7 Emergency Response
Pick your emergency. We dispatch in 25 minutes.
certified crews, 24/7 across Macomb & Oakland County. Pick the closest match below for the right action steps and on-site protocol — or just call.
Avg. dispatch: 7 minutes · 24/7 live human, no answering service
Basement flooding
Basement Flooded — Clean Water
Sump pump failure, foundation seepage, supply line burst into the basement, storm-driven surface flooding. 25-minute response across Macomb & Oakland County with certified crews.
See basement flooding response →Sewage backup
Raw Sewage in the Basement (Cat-3)
Combined sewer overflow, lateral-line backup, ejector pump failure, toilet overflow past the trap. Full Cat-3 PPE, EPA-registered antimicrobial, controlled demolition.
See sewage backup response →Burst pipe
Pipe Burst, Frozen, or Actively Leaking
Frozen-pipe rupture, supply-line failure, slab leak, galvanized-line corrosion. Shut off the main water valve first, then call. 24/7 winter response with thermal imaging and structural drying.
See burst pipe response →
Why Prime
- 25-min on-site, 24/7
- Certified Restoration Firm
- MI Builder License #262500492
- BBB A+ Rating
- Certified Best Pick 2027
- 147+ Google Reviews · 5★
- Locally owned, Macomb-staged
Not sure which emergency it is?
Call us directly. We triage on the phone in under 30 seconds and dispatch the right crew with the right equipment for your loss. Prime is also a top-rated contractor for Michigan water damage insurance claims, working with your adjuster from start to finish and documenting everything, moisture readings, photos, and an itemized estimate, while you choose your own contractor.
Call (586) 277-1069