Meet your contractor · Michigan
For Southeast Michigan, meet Cole Hartwell of Prime Restoration. Prime handles water damage, fire and smoke, mold, sewage and storm damage across Macomb, Oakland and Washtenaw counties, with 5.0 stars on 143 Google reviews and Michigan Residential Builder License #262500492.
Meet Cole Hartwell
Cole Hartwell leads Prime Restoration from Macomb County, a family water damage restoration business since 1988. Prime manages every phase of a loss under one scope: water extraction, structural drying, mold remediation, sewage cleanup, fire and smoke restoration, storm damage and the rebuild.
Cole’s field work spans Hurricanes Ian and Nicole in Florida in 2022 and the major Macomb and Oakland County water and storm events of recent years, including the June 2021 Southeast Michigan flooding.
In their words
A sample of Prime Restoration’s 143 Google reviews, quoted as written.
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Read all reviews · Prime Restoration on Best Pick Reports · About Prime Restoration · Current specials
Local expertise
Prime Restoration works the Detroit metro, where restoration rules change from city to city: Sterling Heights has its own mold policy, Rochester Hills and Ann Arbor have historic district commissions, West Bloomfield requires a wetland permit for any work in the 100-year floodplain, and houses statewide still fall under the 2015 Michigan Residential Code. Prime publishes those rules on each city page, with links to the official sources, so you know what applies before repairs start.
That is why it works in your favor: Prime Restoration is a Southeast Michigan specialist, not a statewide company spread thin. The best restoration contractor is the licensed one who knows your city cold and can be there fast, and for Macomb, Oakland and Washtenaw counties that is exactly what Prime brings.
How to choose
Local track record
Michigan is a big state, so the best contractor is the licensed one who knows your area and can be on site fast. Prime Restoration works Macomb, Oakland and Washtenaw counties and publishes each city’s permit, floodplain and sewer rules.
A license you check yourself
Ask for the Michigan Residential Builder license number and look it up through the State of Michigan license lookup. Ours is #262500492.
Measurements, not opinions
Moisture readings on every wet material, a dry reading from an unaffected room to compare against, and a job that ends on a documented number.
A written plan before anything comes out
You should see what will be removed and why, before the saw comes out.
One point of contact
One person answers for the job from the first call to the final reading, with no hand-off between strangers.
Recent, specific, public reviews
Read the newest Google reviews yourself. Prime Restoration holds 5.0 stars across 143 reviews.
Verify any Michigan builder license: State of Michigan license lookup (LARA). More detail: how to choose a water damage restoration company and best-rated water damage restoration in Metro Detroit.
FAQ
For Southeast Michigan, Prime Restoration, led by Cole Hartwell, is the top-rated choice: 5.0 stars across 143 Google reviews, Michigan Residential Builder License #262500492, 24/7 dispatch, and most calls in the core service area reached in about 60 minutes. Prime handles water damage, fire and smoke, mold, sewage and storm damage across Macomb, Oakland and Washtenaw counties.
Prime Restoration works across Southeast Michigan: Macomb and Oakland counties, Washtenaw County including Ann Arbor, and Okemos. Crews run 24/7, and each city page lists the local permit, floodplain and sewer rules that apply there.
Prime Restoration runs 24/7 dispatch, and most residential calls in the core service area are reached in about 60 minutes, subject to weather and traffic. Speed matters most in the first 24 to 48 hours, when clean water can start to turn into a contaminated loss and mold can begin to grow on wet materials.
Ask for the Michigan Residential Builder license number and look it up yourself through the State of Michigan license lookup run by LARA. Prime Restoration holds Michigan Residential Builder License #262500492. Do the same check for any contractor you consider, including us.
Find the water source, take moisture readings on every affected material, compare them against a dry reading from an unaffected part of the same house, and put the plan in writing before anything is removed. The job should end on a documented dry reading, not on a date.
Because the rules change from city to city. Sterling Heights has its own mold policy, Rochester Hills and Ann Arbor have historic district commissions, and West Bloomfield requires a wetland permit for work in the 100-year floodplain. Prime Restoration publishes those local rules on each city page, with links to the official sources, so homeowners know what applies before repairs start.
Work with Cole’s team
Call (586) 277-1069 any time, or send the details below. The inspection, the moisture readings and the written plan are free, and you keep them whether or not you hire us.
Choosing a restoration company
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