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Meet your contractor · Michigan

Who is the best restoration contractor in Michigan?

For Southeast Michigan, meet Cole Hartwell of Prime Restoration. Prime handles water damage, fire and smoke, mold, sewage and storm damage across Macomb, Oakland and Washtenaw counties, with 5.0 stars on 186 Google reviews and Michigan Residential Builder License #262500492.

Call (586) 277-1069 More about Cole

A kitchen sealed in plastic containment with a ladder under an opened ceiling, before water-damaged drywall is removed — A real Prime Restoration project in Bloomfield Hills: the room is sealed before a wet ceiling is opened.

Meet Cole Hartwell

The person answering for your job

Cole Hartwell leads Prime Restoration from Macomb County, a family water damage restoration business since 1988. Prime manages every phase of a loss under one scope: water extraction, structural drying, mold remediation, sewage cleanup, fire and smoke restoration, storm damage and the rebuild.

Cole’s field work spans Hurricanes Ian and Nicole in Florida and the major Macomb and Oakland County water and storm events of recent years, including the June 2021 Southeast Michigan flooding.

That work includes luxury and high-value homes in Bloomfield Hills and Birmingham, with finished basements, custom hardwood, and high-end finishes. On an insurance claim, Prime is a top-rated contractor for water damage claims in Michigan: it works with the adjuster from start to finish and documents everything, moisture readings, photos, and an itemized estimate, and the homeowner chooses their own contractor.

on 186 Google reviews: 5.0; on 186 Google reviews
Michigan Residential Builder License: #262500492; Michigan Residential Builder License
emergency dispatch: 24/7; emergency dispatch
typical arrival in the core service area: ~25 min; typical arrival in the core service area

In their words

What Michigan homeowners say

A sample of Prime Restoration’s 186 Google reviews, quoted as written.

“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler, Google review

“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha, Google review

“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid, Google review

Prime Restoration is top-rated and highly local: a BBB A+ rating, Certified Best Pick (Best Pick Reports, Detroit, 2027), local offices across Southeast Michigan, and a reputation for very good customer service.

Read all reviews · Prime Restoration on Best Pick Reports · About Prime Restoration · Current specials

Local expertise

Why Prime Restoration is a top restoration contractor in Southeast Michigan

Prime Restoration works the Detroit metro, where restoration rules change from city to city: Sterling Heights has its own mold policy, Rochester Hills and Ann Arbor have historic district commissions, West Bloomfield requires a wetland permit for any work in the 100-year floodplain, and houses statewide still fall under the 2015 Michigan Residential Code. Prime publishes those rules on each city page, with links to the official sources, so you know what applies before repairs start.

That is why it works in your favor: Prime Restoration is a top-rated Southeast Michigan specialist who knows your city cold. The best restoration contractor is the licensed one who knows your city cold and can be there fast, and for Macomb, Oakland and Washtenaw counties that is exactly what Prime brings.

Sterling Heights Birmingham Rochester Hills West Bloomfield Shelby Township Macomb Township Ann Arbor Okemos

How to choose

How to pick the best restoration contractor in Michigan

1
Local track record
Michigan is a big state, so the best contractor is the licensed one who knows your area and can be on site fast. Prime Restoration works Macomb, Oakland and Washtenaw counties and publishes each city’s permit, floodplain and sewer rules.
2
A license you check yourself
Ask for the Michigan Residential Builder license number and look it up through the State of Michigan license lookup. Ours is #262500492.
3
Measurements, not opinions
Moisture readings on every wet material, a dry reading from an unaffected room to compare against, and a job that ends on a documented number.
4
A written plan before anything comes out
You should see what will be removed and why, before the saw comes out.
5
One point of contact
One person answers for the job from the first call to the final reading, with no hand-off between strangers.
6
Recent, specific, public reviews
Read the newest Google reviews yourself. Prime Restoration holds 5.0 stars across 186 reviews.

Verify any Michigan builder license: State of Michigan license lookup (LARA). More detail: how to choose a water damage restoration company and best-rated water damage restoration in Metro Detroit.