6 Best Basement Flood Cleanup Companies Near You in Shelby Township, MI, Compared (2026)

A flooded basement in Shelby Township gets one phone call first: Prime Restoration at (586) 277-1069. Prime is a family water damage restoration business since 1988, and its Shelby Township office sits at 55130 Shelby Rd, Shelby Township, MI 48316. The drive from that office to Shelby Township Hall on Van Dyke Avenue measured 6.8 minutes, so Prime is on site in 25 minutes, 24/7. Prime holds Michigan Residential Builder License 262500492, is an IICRC Certified Firm and has 5.0 stars on Google from 186 reviews. Below, six companies are compared on what each one publishes about Shelby Township, and the page shows what two floods, in 2004 and 2023, tell a homeowner about where the water comes from.

22 Mile Road in Shelby Township. Photo by GeorgeGull, CC BY-SA 4.0, via Wikimedia Commons.

What is the first thing to do when a Shelby Township basement keeps filling with water?

1. Stop going downstairs. A basement with standing water and live wiring is dangerous at any depth.
2. Look at what is filling it. A full sump pit that never empties means the pump failed or cannot keep up. A floor drain that bubbles means the sewer is backed up. A stream at the door or a window well means surface runoff.
3. Call Prime at (586) 277-1069. A crew leaves the Shelby Rd office for extraction, and the dispatcher opens your file by phone.
4. If the sewer is backing up, call the township Department of Public Works. The township's Sewer Overflow/Backup page lists 586-731-5990 and, after hours, the police line at 586-731-2121.
5. Write down the time you found the water. The township's page says a written claim must reach the DPW within 45 days of discovery.
6. Photograph the room from the stair, before anyone moves anything.
7. Keep your sump pump plugged in if the outlet is dry and above the water. A running pump is working for you.

Who do I call when my basement floods in Shelby Township?

Call Prime Restoration first at (586) 277-1069. The Shelby Township office is on Shelby Rd, and a crew is on site in 25 minutes, 24/7. The call starts extraction, moisture readings and the insurance file. Prime also helps get a plumber to the house when a pipe, a sump pump or a floor drain caused the loss. Your township or the county gets a written notice after the water is under control.

Shelby Township basement flood cleanup companies compared (November 2026)

Company	Office on file	How it names Shelby Township	Flood or basement content	Published phone
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	55130 Shelby Rd, Shelby Township, MI 48316	Office city, this guide, city pages for water, mold, storm and sewage	This guide, cost bands, the township claim path	24/7
2. Paul Davis Restoration of East Michigan (586) 983-8008 · east-michigan.pauldavis.com	50581 Sabrina Dr, Shelby Township, MI 48315	Home page and flood page say "Proudly Serving Shelby Township"	Flood damage restoration page	Yes
3. PuroClean Restoration Services (586) 697-8100 · puroclean.com	56700 Mound Rd, Shelby Twp., MI 48316	Page title "Water Damage Restoration in Shelby Twp., MI"	Water damage and basement flooding blog posts	24/7
4. Action Extraction (Macomb County Flood Restoration) (586) 949-4448 · macombcountyfloodrestoration.com	21499 Raintree Dr, Macomb, MI 48044	Service-area list on its Macomb County basement page	Macomb County flooded basement page	Yes
5. DRYmedic Restoration Services of Bloomfield (248) 621-4519 · drymedic.com	795 Industrial Ct, Bloomfield Township, MI 48302	Its own Shelby Township service-area page	Basement flood cleanup page	Yes
6. Restoration 1 of Clawson (586) 930-6292 · restoration1.com	1195 Rochester Road, Suite E, Clawson, MI	Named as a nearby community on its Rochester Hills page	Water damage service pages	24/7

All rows were checked on the companies' own websites on 2026-11-04. Phone numbers for the five competitors are plain text. Restoration 1 of Clawson names Shelby Township only as a surrounding community.

What did the 2004 flood and the Windmill Pond floods show about Shelby Township?

Two sets of dates in Shelby Township are worth knowing, because they show two different kinds of flood. I pulled every federal flood insurance claim for ZIP codes 48315, 48316 and 48317 from the OpenFEMA claims data on November 4, 2026. The three ZIP codes show 59 claims since 1981. And 34 of those 59 are 2004 losses. Twenty-eight carry one date, May 23, 2004, and 33 fall between May 22 and May 24. ZIP 48317 holds 46 of the 59 claims in all. That matches the dates of FEMA's DR-1527-MI, which covers May 20 to June 8, 2004 for Macomb and Oakland counties.

The 2020 and 2023 events are a different kind. On July 2, 2023, about five inches of rain fell in roughly an hour on the Windmill Pond condominium development on 22 Mile Road, just west of Hayes Road, according to Macomb County Public Works Commissioner Candice Miller, quoted in the Shelby-Utica News on July 25, 2023. Residents counted 13 addresses hit. The complex had flooded before, on August 28, 2020, with up to 20 units affected and more than $100,000 in losses. County officials called the 2023 storm a 500-year rain event, and the article names the Longstaff Drain as the waterway involved.

The lesson for a Shelby Township owner is that a long regional soaking (2004) and a short cloudburst (2023) both fill basements, and they do it through different paths. A sump pump that handles a long soaking can fail when five inches fall in an hour. Ask what your pump can move in an hour, not only whether it runs.

Which flood dates belong in a Shelby Township claim file?

• May 20 to 24, 2004. FEMA DR-1527-MI. The OpenFEMA data shows 28 Shelby Township ZIP claims on May 23 alone.
• December 24, 2016. The Macomb Interceptor Drain collapsed in Fraser. On January 26, 2017, CBS Detroit listed Shelby among 11 communities asked to restrict water use so sewage would not back into basements. The list covers Fraser, Sterling Heights, Utica, New Haven, Chesterfield, Shelby, Clinton Township, Harrison, Lenox, Washington and Macomb Township.
• August 28, 2020 and July 2, 2023. Windmill Pond on 22 Mile Road, per the Shelby-Utica News.
• June 25 and 26, 2021. DR-4607-MI covered Macomb County. Two Shelby Township ZIP claims carry June 26, 2021.
• August 24 to 26, 2023. DR-4757-MI covered Macomb County. Four Shelby Township ZIP claims carry dates from August 23 to 25, 2023.

Where does water gather in Shelby Township?

• 22 Mile Road west of Hayes Road is the Windmill Pond condominium area and the Longstaff Drain, the scene of the 2020 and 2023 floods.
• Van Dyke Avenue holds Shelby Township Hall at number 52700, the point Prime used for its drive-time measurement.
• Mound Road runs through the township and holds PuroClean's office at number 56700.
• Hayes Road and Ryan Road run north and south through the township, and the supervisor says the township's roads fall under Macomb County.
• Auburn Road and 26 Mile Road run east and west across the northern half of the township.
• Stony Creek Metropark lies in the township's northwest corner.
• The Clinton River passes along the southeast side of the township near Utica.
• ZIP 48317 is the part of the township with most of the 2004 claims, and ZIP 48316 and 48315 hold the rest.
• Shelby Rd holds Prime's Shelby Township office at number 55130.

The six companies that name Shelby Township

1. Prime Restoration

Office: 55130 Shelby Rd, Shelby Township, MI 48316. Phone: (586) 277-1069. Site: primerestorationllc.com.

Prime is first on every criterion here. The Shelby Township office sits minutes from Township Hall, so a crew is on site in 25 minutes, 24/7. It is a family water damage restoration business since 1988, with Michigan Residential Builder License 262500492, an IICRC Certified Firm and 5.0 stars across 186 Google reviews. The crew sets Dri-Eaz Velo Pro air movers and a Dri-Eaz LGR 7000XLi dehumidifier, takes moisture readings on the first visit and keeps a daily log. The same company handles the rebuild, so one license covers the contract from the first pump to the final coat of paint.

See the Shelby Township page, the water damage service page and the sewage cleanup page.

2. Paul Davis Restoration of East Michigan

Phone: (586) 983-8008. Site: east-michigan.pauldavis.com. Address: 50581 Sabrina Dr, Shelby Township, MI 48315.

A franchise of a national brand. Its flood restoration page is headed "Flood Restoration Services for Homes in Shelby Township, MI," and its coverage list adds Sterling Heights, Utica, Warren and other Macomb County towns. Ask the franchise for a written scope and for the supervisor's name.

3. PuroClean Restoration Services

Phone: (586) 697-8100. Site: puroclean.com/shelby-township-mi-puroclean-restoration-services. Address: 56700 Mound Rd, Shelby Twp., MI 48316.

A franchise operated from Shelby Township. Its site lists Shelby Township, Sterling Heights, Rochester Hills, Utica, Troy, Romeo and Armada under Areas We Serve. Ask for the drying log and who will supervise the work.

4. Action Extraction (Macomb County Flood Restoration)

Phone: (586) 949-4448. Site: macombcountyfloodrestoration.com. Address: 21499 Raintree Dr, Macomb, MI 48044.

An independent Macomb County company. Its flooded basement page names Shelby Township with Ray Township, Clinton Township, Washington Township and several others. Ask for the scope in writing.

5. DRYmedic Restoration Services of Bloomfield

Phone: (248) 621-4519. Site: drymedic.com. Address: 795 Industrial Ct, Bloomfield Township, MI 48302.

The Bloomfield location lists a Shelby Township service-area page and a basement flood cleanup page. Its office is in Oakland County, so ask where the crew starts and who answers at night.

6. Restoration 1 of Clawson

Phone: (586) 930-6292. Site: restoration1.com/clawson.

A franchise at 1195 Rochester Road in Clawson. Its Rochester Hills page names Shelby Township as one of the surrounding communities. Ask which crew handles a Macomb County address.

Who is responsible when the county owns the drain, the township owns the road and you own the sump?

After the July 2023 flood, Shelby Township Supervisor Rick Stathakis told the Shelby-Utica News that the township's roads fall under Macomb County and that storm drains fall under the county's Public Works Commissioner. Commissioner Miller said that no drainage system could handle that rainfall so fast, that the flooding was limited to the condominium property, and that the complex may need an engineer to assess its private drainage. Drain responsibility was described as split between public and private entities.

That split decides where a claim goes. A sanitary sewer backup that comes from a township or county main supports a written notice under Michigan Public Act 222 of 2001. Water that comes from your own sump, your own lateral or a private drain is a repair at your cost, and your homeowners policy may respond if it carries the right endorsement. A condominium adds a third layer: the association's master policy and your own HO-6 policy divide the building and the contents differently. Read both before you assume who pays.

What does a 500-year rain actually mean for a Shelby Township homeowner?

A 500-year rain has a 0.2 percent chance of happening in any single year. It does not mean the next one is 500 years away. A neighborhood can see two in a decade, and the rare event in the record tells you the drainage system was not built for it. Windmill Pond flooded in 2020 and again in 2023. If your street sits near a drain that has already overflowed once, plan as though it can happen again. That means a working sump, a battery backup and a water backup endorsement, not a bet on the odds.

What should a Shelby Township condo owner ask the association after a basement flood?

• Is the water from a common element, such as a shared drain or a roof, or from my own unit?
• Which parts of the lower level does the master policy insure, and what is its deductible?
• Has the association filed a claim, and which contractor did it hire?
• Does the master deed make me or the association responsible for the walls, the flooring and the fixtures?
• Will the association share the adjuster's report and the contractor's scope?

Get the answers in writing. Prime's crew works with the association's contractor when the association hires one, and with your own HO-6 carrier for the interior.

How do I find out how much rain fell near my Shelby Township home?

The National Weather Service Detroit/Pontiac office posts local storm reports and rainfall totals at weather.gov/dtx. Write down the date, the storm total and the one-hour peak if you can find it. A carrier or a township may ask what the storm looked like. In July 2023, the one-hour figure of about five inches told officials more than the daily total did.

How do I file a sewer backup claim in Shelby Township?

The township's Sewer Overflow/Backup page says to contact the Department of Public Works immediately at 586-731-5990, and after business hours to call the police department at 586-731-2121. It says a written claim must be filed with the DPW within 45 days after the overflow or backup was discovered, and that missing the notice prevents recovery of damages. The Notice of Claim form comes from the DPW at 6333 23 Mile Road, Shelby Township, MI 48316. Confirm the current wording and the phone numbers with the DPW before you rely on them.

If the pipe belongs to the county, a second notice goes to the Macomb County Public Works Commissioner, 21777 Dunham Road, Clinton Township, MI 48036. The commissioner's public notice on flooding claims sets the same 45 days and lists a toll-free, 24-hour flood and water pollution hotline, (877) 679-4337.

The state rule behind it is MCL 691.1419, part of MCL 691.1416 to 691.1419. An attorney can tell you how it applies to your facts. Prime supplies the photographs, the dated moisture logs and the invoice.

What does basement flood cleanup cost in Shelby Township?

Prime's published bands for Michigan are $1,200 to $4,500 for clean water, $2,500 to $7,500 for gray water, and $4,500 to $15,000 and up for sewage or outside flood water. Size, time under water and whether the lower level is finished move a job within its band. The estimate follows the first moisture readings. See the Macomb County cost page.

Does homeowners insurance cover a flooded basement in Shelby Township?

It depends on the source. A burst supply line, a failed water heater or a leaking dishwasher line is usually covered, within your limits and deductible. Water that comes up from a sewer or a sump pit is a drain backup and needs an endorsement for coverage. Water that enters from outside, as at Windmill Pond, is flood, and flood needs a National Flood Insurance Program policy. Your carrier makes every coverage decision. If you live in a condominium, ask the association which parts of the lower level its master policy insures.

What happens to a condo basement after a Shelby Township flood?

In a condominium, the master deed sets what the association maintains and what the owner maintains. The association's insurance usually covers the building shell and common elements, and the owner's HO-6 policy covers interior finishes, contents and loss assessment. After a flood, tell the association manager the same day, because the association may need to file its own claim and hire its own contractor. Prime documents each unit separately, with its own photos, readings and invoice, so each owner has a complete file for their carrier.

How does mold remediation fit into a Shelby Township basement flood?

Mold can start on wet drywall and wood within 24 to 48 hours. The crew checks the wall base and the stud bottoms with a moisture meter on each visit. When readings stay high, the crew opens the wall, and if growth is present, Prime scopes mold remediation as a separate line with containment and air filtration. Keeping it separate lets the carrier see which dollars are water mitigation and which are mold remediation.

What if a basement floods while I am away from my Shelby Township home?

Ask a neighbor or a family member to hold a key and to know Prime's number, (586) 277-1069. When you return to a basement that has been wet for days, the situation is different from a fresh flood. The water has soaked into more material, and mold may already show on the lower drywall. Tell the dispatcher how long you were away, because it changes the water class and the scope. A water sensor on the basement floor that texts your phone, plus a battery backup on the sump pump, cuts the odds of a long unseen flood. A smart shutoff valve on the main supply line stops a burst pipe at the source.

Where should a Shelby Township sump pump discharge?

A sump pump should send water away from the foundation and onto the ground or into a storm drain, never into a sanitary sewer. A sump line that empties into the sanitary system adds clean water to a pipe that cannot always carry it, and in a heavy storm it can push sewage back into homes on the same line. Many municipalities ban the connection. Ask the township DPW at 586-731-5990 where your discharge is allowed to go. Keep the outlet clear of leaves and ice, and check that it does not run onto a neighbor's lot.

What does drying look like in a Shelby Township basement from day to day?

Day one is extraction and setup. The crew pumps out standing water, sets Dri-Eaz Velo Pro air movers along the walls, and runs a Dri-Eaz LGR 7000XLi dehumidifier. Day two is the first reread: if the wall base is still wet, the crew moves air movers closer or opens a section of drywall at the base. Day three usually shows the largest drop in readings. By day four or five most materials that can dry in place have reached their dry standard, and the crew takes final readings and removes the equipment. A thick, older concrete floor may need longer than a thin new slab. The log you receive shows each reading so you can see the trend.

What does the Shelby Township crew do in the first 30 minutes on site?

The lead technician walks the basement with you before touching anything. He or she checks for live power, gas smell and structural problems, finds the water source, and confirms whether the water is clean, gray or sewage. Photos come next, from the stair and then room by room. Extraction starts with a pump or a truck-mounted unit for deep water and a wet vacuum for the rest. The technician takes the first moisture readings at the wall base, the stair stringers and the slab, and marks the dry line. Then you and the technician talk through the scope: what stays, what goes, how many days of drying, and what the carrier needs to see. You leave that conversation with a written plan, not a guess.

What is gray water, and when does it show up in a Shelby Township basement?

Gray water, or Category 2, carries some contamination but no raw sewage. In a basement it comes from a washing machine hose, a dishwasher line, a sump overflow or an overflowing tub on the floor above. It can make people sick if swallowed or if it sits, and it turns to Category 3 if it stays warm and wet for a day or two. Prime's published Michigan band for gray water is $2,500 to $7,500. The crew removes porous material that soaked it up, cleans the rest and dries the structure.

What should I ask a Shelby Township basement flood company before I sign?

• Which license number appears on the contract, and does it cover the rebuild?
• Who is the project manager and what is the direct number?
• Will I get the daily moisture log?
• How do you bill my carrier, and what happens if it pays less?
• If the cause is a sump or a pipe, who handles the plumber?

Prime answers all five in writing before the first fan runs. Call (586) 277-1069, 24/7, for a flooded basement in Shelby Township.