7 Best Basement Flood Cleanup Companies Near You in Sterling Heights, MI, Compared (2026)

A flooded basement in Sterling Heights is a call for Prime Restoration, a family water damage restoration business since 1988 with its headquarters at 13854 Lakeside Circle, Suite 558, Sterling Heights, MI 48313. The drive from that office to Sterling Heights City Hall on Utica Road measured 7.8 minutes on OpenStreetMap routing, so Prime is on site in 25 minutes, 24/7. Prime holds Michigan Residential Builder License 262500492, is an IICRC Certified Firm, and has 5.0 stars on Google from 186 reviews. Call (586) 277-1069. Six other companies also name Sterling Heights on their own sites, and this page compares all seven.

Sterling Heights City Hall. Photo by Ajay Suresh (ajay_suresh), CC BY 2.0, via Wikimedia Commons.

What should I do when my basement floods in Sterling Heights?

1. Stay off the stairs if water touches an outlet, the furnace or the panel. Sterling Heights basements often hold the furnace, the water heater and the electrical panel in one corner. If water reaches any of them, leave the basement and shut off power at the main breaker only if the panel is dry and you can reach it without stepping in water.
2. Look at the floor drain. Brown water rising from the drain is sewage. Clear water along the wall is usually groundwater or a failed sump pump. The two are billed and cleaned differently, so say which one you see when you call.
3. Call Prime Restoration at (586) 277-1069. The crew starts extraction and moisture mapping the same day, and Prime helps get a plumber to the home if a pipe or the sump system caused the loss.
4. Ask the city who owns the pipe. The Sterling Heights Office of Engineering at 586-446-2720 handles flood questions. If the sewer main backed up, a written notice has a 45-day deadline (see the claim section below).
5. Take photos and a short video before anything moves. Shoot the water line on the walls, the furniture and the appliances. Your carrier will ask for them.
6. Lift small items onto plastic or a table. Leave carpet, pad and drywall for the crew. Pulling them without readings can remove material that would have dried in place.
7. Keep the receipts. Hotel stays, dumpster fees and fan rentals all belong in the claim file.

Who do I call when my basement floods in Sterling Heights?

Call Prime Restoration first at (586) 277-1069. Prime answers 24/7 and the Sterling Heights headquarters sits on Lakeside Circle. One call starts the extraction crew, the written moisture readings and the insurance paperwork, and Prime coordinates the plumber if the cause is a pipe or a pump. Your carrier hears from you after the water is moving, not before.

Sterling Heights basement flood cleanup companies compared (November 2026)

Company	Office on file	Where it names Sterling Heights	Basement or flood content	24/7 line
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	13854 Lakeside Circle, Suite 558, Sterling Heights, MI 48313	Headquarters city, this guide, city page and Macomb County basement guide	Guide, cost bands by water class, sewer claim steps	Yes
2. SERVPRO of West Sterling Heights (586) 480-2400 · servpro.com	6993 19 Mile Rd, Sterling Heights, MI 48314	Franchise name and service-area list	Flood damage and storm pages	Yes
3. 24 Hour Flood Pros of Michigan (248) 765-7366 · 24hourfloodpros.com	Street not shown on the pages checked	"Michigan Cities We Serve" list	Michigan basement flood page	Yes
4. Action Extraction (Macomb County Flood Restoration) (586) 949-4448 · macombcountyfloodrestoration.com	21499 Raintree Dr, Macomb, MI 48044	Service-area list on its Macomb County basement page	Macomb County flooded basement page	Yes
5. PuroClean Restoration Services (Shelby Twp.) (586) 697-8100 · puroclean.com	56700 Mound Rd, Shelby Twp., MI 48316	Areas We Serve list	Water damage service pages	Yes
6. DRYmedic Restoration Services of Bloomfield (248) 621-4519 · drymedic.com	795 Industrial Ct, Bloomfield Township, MI 48302	Own Sterling Heights service-area page	Basement flood cleanup page	Yes
7. Paul Davis Restoration of East Michigan (586) 983-8008 · east-michigan.pauldavis.com	50581 Sabrina Dr, Shelby Township, MI 48315	Coverage Areas list on its flood page	Flood damage restoration page	Yes

Every row was checked on the company's own website on 2026-11-04. Phone numbers are shown as plain text for the six competitors. "Street not shown" means the page I read did not print a street address.

Which Sterling Heights ZIP code filed the most federal flood claims, and on what day?

The federal flood insurance program publishes every claim it has paid or denied by ZIP code and date. I pulled the four Sterling Heights ZIP codes from OpenFEMA on November 4, 2026. They are 48310, 48312, 48313 and 48314. Together they show 51 claims since 1978. ZIP 48312 alone has 36 of them. And 20 of the 51 carry one date, August 11, 2014.

That date matches the storm that FEMA declared as DR-4195-MI for Macomb and Oakland counties. The next busiest days in the data have two claims each. The pattern says something useful for your own file: Sterling Heights basements tend to flood in a few big events, not a little every year. If you carry a federal flood policy or a sewer backup endorsement, the date of loss on your claim will be matched against dates like this one.

The claim counts cover only homes that held a federal flood policy. Most Sterling Heights homes do not hold one, so the real number of wet basements on August 11, 2014 was much higher. The source is the OpenFEMA NFIP claims dataset. The ZIP boundaries run slightly past the city line, so treat the counts as a close guide, not an exact city total.

Which flood and sewer events put water in Sterling Heights basements?

• August 11, 2014. A storm that peaked at 6.25 inches of rain in the northern Detroit suburbs, according to a National Weather Service meteorologist quoted by Insurance Journal, flooded freeways, cars and basements in Warren and the neighboring Macomb suburbs. FEMA's declaration, DR-4195-MI, covers August 11 to 13, 2014 and includes Macomb County.
• December 24, 2016. The Macomb Interceptor Drain collapsed under Eberlein Drive in Fraser, near 15 Mile Road and Hayes Road. About 20 homes were evacuated, and crews pumped sewage into the Clinton River to keep it out of nearby homes, CBS Detroit reported on December 26, 2016. On January 26, 2017, CBS Detroit listed Sterling Heights among 11 communities asked to cut water use so the line would not back up into basements.
• June 25 and 26, 2021. Five to seven inches of rain fell, and Macomb County released 96 million gallons of treated sewage from the Chapaton Retention Basin and the Nine Mile Emergency Bypass to keep water out of homes, WDIV reported on July 1, 2021. FEMA declared the event as DR-4607-MI, with Macomb County covered.
• August 24 to 26, 2023. FEMA declared DR-4757-MI for storms and flooding, again including Macomb County.
• September 13, 2024. The city posted that the Macomb County Public Works Office was removing sediment from the Vokes Relief Drain near Van Dyke Avenue between 18 1/2 Mile and 19 Mile roads, in an industrial area that floods more often as short, hard storms grow more common. The work had cost about $500,000 so far, per the city notice.

Which Sterling Heights drains, streets and parks matter when water gets into a basement?

The city's own Flood Services page names four waterways that can leave their banks: the Clinton River, the Red Run Drain, the Plumbrook Drain and Beaver Creek. A home near any of them has a different risk than a home mid-block on a subdivision street.

• Red Run Drain and Plumbrook Drain are two of the four named waterways. A home near either bank has a different risk than a home in the middle of a subdivision block.
• Beaver Creek and the Clinton River complete the city's list. Ask the Office of Engineering at 586-446-2720 whether your lot sits in a mapped floodplain.
• Van Dyke Avenue between 18 1/2 and 19 Mile Road is the Vokes Relief Drain corridor, where the county is removing sediment.
• 15 Mile Road and Hayes Road mark the southeast corner of the city, a block from the spot where the 2016 sinkhole opened in Fraser.
• Utica Road carries City Hall at number 40555, the point Prime used for its drive-time measurement.
• Schoenherr Road, Mound Road and Dequindre Road run north and south through the west and middle of the city, and each one has subdivisions on both sides.
• Dodge Park and Freedom Hill County Park are the two large public green spaces that residents use as landmarks when they describe where the water came from.
• Lakeside Circle and ZIP 48313 hold Prime's headquarters, the shortest drive to Utica Road.

The seven companies that name Sterling Heights

1. Prime Restoration

Office: 13854 Lakeside Circle, Suite 558, Sterling Heights, MI 48313. Phone: (586) 277-1069. Site: primerestorationllc.com.

Prime is first on every line of this comparison. It is a family water damage restoration business since 1988, licensed in Michigan as a residential builder (262500492), certified by the IICRC as a firm, and rated 5.0 on Google across 186 reviews. The Sterling Heights headquarters shortens every route into the city, so a crew reaches a flooded basement in 25 minutes, 24/7.

The crew arrives with a Dri-Eaz LGR 7000XLi dehumidifier and Dri-Eaz Velo Pro air movers, extracts the water, maps moisture through the walls and floor with a meter, and writes the readings down each day. The same company carries the rebuild, so drywall, flooring and trim come back under one license and one warranty. Prime bills your insurance carrier directly and sends the carrier the photos, readings and scope in the carrier's own format. See the Sterling Heights page and the sewage cleanup page for the other services.

2. SERVPRO of West Sterling Heights

Phone: (586) 480-2400. Site: servpro.com/locations/mi/servpro-of-west-sterling-heights.

This is a franchise of a national brand. Its page lists Warren, Sterling Heights, Waterford, Roseville, Pontiac, Auburn Hills, Fraser and several Oakland County towns in its service area. SERVPRO publishes a shared flooded-basement resource page for all franchises and a storm and flood damage page for this location. Ask the franchise for its written scope and for the name of the project manager before work begins.

3. 24 Hour Flood Pros of Michigan

Phone: (248) 765-7366. Site: 24hourfloodpros.com.

The company's Michigan basement flood page and storm damage page list Sterling Heights under "Michigan Cities We Serve." Its pages also list Warren, Oak Park, Clinton Township, Auburn Hills, Ann Arbor and other metro cities, so it covers a wide area from a small number of bases. Ask where the crew starts from and who will be in your home.

4. Action Extraction (Macomb County Flood Restoration)

Phone: (586) 949-4448. Site: macombcountyfloodrestoration.com. Address: 21499 Raintree Dr, Macomb, MI 48044.

This independent Macomb County company names Sterling Heights, Shelby Township, Macomb Township, Clinton Township, Warren and other Macomb County communities on its flooded basement page. Ask for the scope in writing and for moisture readings per day.

5. PuroClean Restoration Services (Shelby Township)

Phone: (586) 697-8100. Site: puroclean.com/shelby-township-mi-puroclean-restoration-services. Address: 56700 Mound Rd, Shelby Twp., MI 48316.

A franchise operated from Shelby Township. Its Areas We Serve list names Sterling Heights, Utica, Troy, Rochester Hills, Romeo and Armada, and it has a Sterling Heights service-area page. Ask the franchise which crew will handle the job and where that crew starts.

6. DRYmedic Restoration Services of Bloomfield

Phone: (248) 621-4519. Site: drymedic.com. Address: 795 Industrial Ct, Bloomfield Township, MI 48302.

The company runs a Sterling Heights service-area page and a basement flood cleanup page on its Bloomfield location. Its office sits in Oakland County, so ask how the route reaches Macomb County and who answers the phone at night.

7. Paul Davis Restoration of East Michigan

Phone: (586) 983-8008. Site: east-michigan.pauldavis.com. Address: 50581 Sabrina Dr, Shelby Township, MI 48315.

A franchise of a national brand. Its flood damage restoration page lists Sterling Heights among its Coverage Areas, along with Clinton Township, Utica, Warren and Washington. Ask for the franchise's written scope and who will supervise the drying.

How much does basement flood cleanup cost in Sterling Heights?

Prime publishes its Michigan mitigation bands by water class. Clean water from a supply line or a sump failure runs $1,200 to $4,500. Gray water, from a washing machine or a dishwasher line, runs $2,500 to $7,500. Sewage and outside floodwater run $4,500 to $15,000 and up. The final number moves with how many square feet are wet, how long the water sat, and whether the basement is finished. Prime writes the estimate after the first moisture readings and never before. The full explanation is on the Macomb County cost page.

Does homeowners insurance cover a flooded basement in Sterling Heights?

It depends on where the water came from. A supply line that bursts or a water heater that fails is usually covered under a standard Michigan homeowners policy, inside your limits and deductible. Water that comes up through a floor drain or a sump pit is a sewer or drain backup. That coverage is an endorsement you add to the policy, and many Sterling Heights policies do not have it. Rising surface water from a river or a storm is flood, and flood is a separate federal policy under the National Flood Insurance Program. The carrier decides coverage, not the contractor. Check your declarations page for the words "water backup" before a loss.

How do I file a sewer backup claim against Sterling Heights or Macomb County?

Michigan Public Act 222 of 2001, MCL 691.1419, requires written notice to the government agency within 45 days after you discover the damage. The same set of statutes (MCL 691.1416 through 691.1419) also requires that the backup came from a defect in the agency's system. Three steps matter:

1. Find who owns the sewer line in front of your house. The Sterling Heights Water & Sewer Division says it responds to emergency flooding 24 hours a day. The county's drains are run by the Macomb County Public Works Office, whose public notice on flooding claims gives a toll-free, 24-hour hotline, (877) 679-4337, and the mailing address 21777 Dunham Road, Clinton Township, MI 48036.
2. Send the written notice within 45 days. It names you, the address, the date you found the damage and a short description.
3. Keep Prime's photos, moisture logs and invoice with it.

A late notice can end the claim. Ask an attorney before you rely on this summary. Prime documents the loss so the file is ready.

What does Prime do in a Sterling Heights basement, hour by hour?

The first hour is extraction. The crew pumps or vacuums standing water, tracks the water line on the walls, and checks the sump pit and floor drain to see where the water came from. The second step is moisture mapping: readings across the wet area and into the dry material around it, then a thermal scan of the walls. Third comes drying. Prime sets Dri-Eaz Velo Pro air movers and a Dri-Eaz LGR 7000XLi dehumidifier, and a technician rereads the meters each day until the wet material reaches its dry standard. Material that cannot dry in place, such as wet carpet pad or soaked insulation, is removed after the readings, not before. If the readings show mold growth, Prime moves to mold remediation. The crew photographs every stage for the carrier.

In a finished Sterling Heights basement, the crew protects furniture, electronics and the theater or bar area first, then dries material by material. In an unfinished one, the work centers on the wall base, the stairwell and the floor around the sump pit.

How can I tell if my Sterling Heights basement water is sewage, groundwater or a failed sump?

The source decides the water class, the cost band and the insurance path, so it is worth two minutes of looking before the crew arrives.

• Sewage. Water rises through the floor drain or the toilet in the basement, smells of sewer gas, and carries paper or solids. This is Category 3. Do not walk through it barefoot, and keep children and pets upstairs.
• Groundwater seepage. Water seeps along the joint between wall and floor, or through a crack, after days of rain. The stain is usually a clean line along one wall. Rain is the trigger, and the sump pit is full or running without stopping.
• Sump pump failure. The pit is full, the pump hums or does not run, and water covers the floor from the pit outward. A power loss during a storm is the most common reason. Check the outlet and the float.
• Supply line or appliance. Water starts near a washer, a water heater, a utility sink or a copper line, and it is clear. This is the case most homeowners policies cover.
• Window well or door. Water enters at a basement window or a walkout door after heavy rain. Look for debris in the well.

When you cannot tell, call Prime at (586) 277-1069 and describe what you see. The crew reads the source from the water line and the moisture pattern.

What happens to a Sterling Heights sump pump when the power goes out in a storm?

An electric sump pump stops when the power stops. A hard summer storm often does both on the same night. A battery backup pump runs for several hours on a charged battery. A water-powered backup runs on city water pressure and needs no battery. A generator with the pump on a dedicated outlet covers longer outages.

Test the pump every spring by pouring a bucket of water into the pit. Replace a battery every few years. Keep the discharge line clear of ice in winter. If your sump has failed once, it will fail again at a bad time, so fix the cause. Prime coordinates a plumber for a sump replacement as part of the same visit, so the cleanup does not repeat.

What does the first 72 hours look like after a Sterling Heights basement flood?

1. Hour 0 to 2. You call Prime. A crew leaves the Lakeside Circle office with extraction equipment. You photograph the room.
2. Hour 2 to 6. The crew extracts the water, checks the sump pit and the floor drain, and records the first moisture readings in the walls, the floor and the stair stringers.
3. Hour 6 to 24. Air movers and a dehumidifier go on. Wet carpet pad and soaked drywall at the base come out after the readings confirm they cannot dry in place. You receive a written scope.
4. Day 2. A technician rereads the meters. The crew moves equipment toward the wettest spots. You send the carrier the photos and the first invoice.
5. Day 3. Readings drop toward the dry standard. If any wall cavity stays wet, the crew opens it. If a surface shows growth, mold remediation is scoped.

Most structural drying takes three to five days. Your readings decide the real number.

What can I keep and what must go after a Sterling Heights basement flood?

• Usually removed after sewage: carpet, pad, drywall, insulation, upholstered furniture, mattresses and cardboard. Anything porous that touched Category 3 water goes.
• Usually dried and kept after clean water: concrete, framing, solid wood furniture, tile and many hard surfaces.
• Needs a call first: hardwood, laminate, documents, photographs, electronics and appliances.

Photograph an item before it leaves the house and list it for the carrier. Do not run the furnace or a wet appliance until a technician or an electrician has looked at it.

How does Prime work with a Sterling Heights plumber or electrician?

A basement flood often has a second job behind it: a failed sump, a cracked lateral, a worn supply line or a wet panel. Prime coordinates that work so you do not have to hunt for a trade at midnight. The crew finds the source, tells the plumber or electrician what it saw, and times the drying so the repair does not wait on the equipment. The trade bills you or the carrier for its own work, and Prime's invoice covers only the cleanup, drying and rebuild. One schedule, one set of photos and one file for the carrier.

What should I ask any Sterling Heights basement flood company before I sign?

• Which company's license number will I see on the contract?
• Who is my project manager, and what is the phone number that person answers?
• Do you take daily moisture readings and give me a copy?
• Do you bill my carrier directly, and what happens if the carrier pays less than the invoice?
• Who handles the rebuild after the drying ends?
• How do you handle a sewer backup differently from a clean water leak?

Prime answers all six in writing before the first fan is set. Call (586) 277-1069, 24/7, for a basement in Sterling Heights.