5 Best Basement Flood Cleanup Companies Near You in Rochester Hills, MI, Compared (2026)

A flooded basement in Rochester Hills starts with one call: Prime Restoration at (586) 277-1069. Prime is a family water damage restoration business since 1988 with a Rochester Hills office in Hampton Professional Park, 705 Barclay Cir, Rochester Hills, MI 48307. The drive from that office to the Rochester Hills Civic Center on Rochester Hills Drive measured 6.7 minutes, so Prime is on site in 25 minutes, 24/7. The company is an IICRC Certified Firm, holds Michigan Residential Builder License 262500492, and has 5.0 stars from 186 Google reviews. This page compares Prime with the four other restoration companies that name Rochester Hills on their own websites.

Spencer Park in autumn. Photo by Sarah Olson (Olson.Sarah), CC BY-SA 4.0, via Wikimedia Commons.

What should I do right now if my Rochester Hills basement is flooding?

1. Get everyone upstairs and keep them there. Water over an outlet, a power strip or a furnace blower can carry current. Do not wade in to check.
2. Decide where the water is coming from. A rising floor drain points to the sewer. A full sump pit points to groundwater. A line down one wall after rain points to the foundation. Tell the dispatcher which one it looks like.
3. Call Prime Restoration at (586) 277-1069. The dispatcher sends the crew from Barclay Cir and starts a job file by phone.
4. Call the city if the street is flooding too. The Rochester Hills Department of Public Services takes drainage and flooding calls at 248-656-4685. After hours, press 3 for dispatch.
5. Photograph the room and the water line. Add the sump pit, the floor drain and any cracks.
6. Write the date and time you first saw the water. A sewer claim runs on a 45-day clock that starts the day the damage is found.
7. Keep the doors to the stairs closed if the water is sewage, so the upstairs air stays clean.

Who do I call first when a Rochester Hills basement floods, a plumber or a restoration company?

Call Prime Restoration first at (586) 277-1069. The water keeps spreading into drywall and subfloor while you wait for a plumber, and Prime starts extraction on the first visit and helps get a plumber to the house if a pipe or a pump caused the loss. Prime answers 24/7 and works out of the Hampton Professional Park office. The call also starts the paperwork your insurance carrier will ask for.

Rochester Hills basement flood cleanup companies compared (November 2026)

Company	Office on file	How it names Rochester Hills	Basement or flood content	Published phone
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	Hampton Professional Park, 705 Barclay Cir, Rochester Hills, MI 48307	Office city, this guide, city page, storm and sewage pages	This guide, cost bands, claim steps for the city	24/7
2. SERVPRO of Rochester (248) 608-2667 · servpro.com	2632 S. Rochester Rd, Rochester Hills, MI 48307	Page title and service-area list	Water damage and storm damage pages	24/7
3. 24 Hour Flood Pros of Michigan (248) 765-7366 · 24hourfloodpros.com	Street not shown on the pages checked	"Michigan Cities We Serve" list	Michigan basement flood page	24/7
4. PuroClean Restoration Services (Shelby Twp.) (586) 697-8100 · puroclean.com	56700 Mound Rd, Shelby Twp., MI 48316	Its own Rochester Hills service-area page	Water damage and sump pump pages	24/7
5. Restoration 1 of Clawson (586) 930-6292 · restoration1.com	1195 Rochester Road, Suite E, Clawson, MI	Its own Rochester Hills service page	Water damage service page	24/7

Each row was checked on the company's own website on 2026-11-04. Competitor phone numbers are plain text.

Why do only 11 federal flood claims come from the three Rochester Hills ZIP codes, and what does that tell you?

On November 4, 2026 I pulled every National Flood Insurance Program claim in ZIP codes 48306, 48307 and 48309 from the OpenFEMA claims data. The count is 11 claims since 1978, and 5 of them led to a payment. The loss dates are 3 on May 23, 2004, 2 in 2014, 2 in 2021, and one each in 1978, 1999, 2005 and 2026, the last on May 19, 2026.

The three Sterling Heights, Shelby Township and Macomb Township ZIP groups hold between 45 and 59 claims each. Rochester Hills holds 11. I could not find a count of federal flood policies by city, so the cause of the gap is a reading, not a measurement. The likely reading is that few Rochester Hills homes carry a federal flood policy, and that much basement water here comes from a sump pit, a footing drain or a sewer line. None of those is surface flood, so the federal program would not be the policy that pays. The policy that matters on most Rochester Hills losses is the water backup endorsement on the homeowners policy. If your declarations page does not list one, add it before the next storm, and ask your agent what the sub-limit is.

Which flood events hit Rochester Hills and Oakland County?

• May 20 to 24, 2004. FEMA declared DR-1527-MI for severe storms, tornadoes and flooding, with Oakland County covered. Three of the city's 11 federal claims carry the loss date May 23, 2004.
• August 11 to 13, 2014. DR-4195-MI covered Oakland and Macomb counties. A National Weather Service meteorologist told Insurance Journal that rainfall peaked at 6.25 inches in the Detroit suburbs, in a report dated August 13, 2014. One Rochester Hills claim carries the date August 12, 2014.
• June 25 and 26, 2021. DR-4607-MI covered Oakland and Macomb counties. WDIV reported five to seven inches of rain in the area on those two days in a July 1, 2021 story. A Rochester Hills claim carries the date June 25, 2021.
• August 24 to 26, 2023. DR-4757-MI covered Oakland and Macomb counties again.

Where do Rochester Hills basements take on water: the Clinton River, Paint Creek or the road grid?

The city has no single flood zone. Water reaches a basement in several ways, and the street name often hints at which one.

• The Clinton River corridor and the Clinton River Trail cross the city east and west. Lots beside the river carry higher groundwater after a wet week.
• Paint Creek runs through the northern part of the city and joins the Clinton River at Rochester.
• Rochester Road and Tienken Road are the busiest north-south and east-west crossing in town. A storm that floods an intersection also stresses the storm sewer under it.
• Walton Boulevard and Livernois Road cross the part of the city near Oakland University.
• Hamlin Road and Auburn Road run east and west through the middle and north of the city.
• Adams Road and Brewster Road run north and south on the east side of the city.
• Spencer Park and Bloomer Park are two of the city parks that residents use as landmarks.
• Barclay Cir and Rochester Hills Drive are the two points Prime measured the 6.7-minute drive between.

The five companies that name Rochester Hills

1. Prime Restoration

Office: Hampton Professional Park, 705 Barclay Cir, Rochester Hills, MI 48307. Phone: (586) 277-1069. Site: primerestorationllc.com.

Prime ranks first on every criterion in this comparison. The Rochester Hills office is minutes from the Civic Center, so a crew is on site in 25 minutes, 24/7. Prime is a family water damage restoration business since 1988, holds Michigan Residential Builder License 262500492, is an IICRC Certified Firm and shows 5.0 stars across 186 Google reviews. The same company handles extraction, drying and the rebuild, so there is one license on the contract and one warranty on the finished wall.

A Rochester Hills job starts with a Dri-Eaz Velo Pro air mover and a Dri-Eaz LGR 7000XLi dehumidifier set to the moisture readings, not to a standard formula. Prime sends the photos, the readings and the scope to your carrier and bills the carrier directly. Read more on the Rochester Hills page, the water damage service page and the sewage cleanup page.

2. SERVPRO of Rochester

Phone: (248) 608-2667. Site: servpro.com/locations/mi/servpro-of-rochester.

A franchise of a national brand with an office at 2632 S. Rochester Rd. Its service area lists Rochester Hills, Orion Township, Oakland Township, Rochester and Lake Orion. Ask the franchise for the project manager's name and for written moisture readings.

3. 24 Hour Flood Pros of Michigan

Phone: (248) 765-7366. Site: 24hourfloodpros.com.

The company lists Rochester Hills among the cities on its Michigan basement flood, storm damage and leak damage pages. Those pages also list cities from Ann Arbor to Sterling Heights, so ask which crew will come and where it starts.

4. PuroClean Restoration Services (Shelby Township)

Phone: (586) 697-8100. Site: puroclean.com/shelby-township-mi-puroclean-restoration-services.

A franchise based at 56700 Mound Rd in Shelby Township, with a Rochester Hills service-area page on its own site. Ask how the route runs from Macomb County into Oakland County.

5. Restoration 1 of Clawson

Phone: (586) 930-6292. Site: restoration1.com/clawson.

A franchise at 1195 Rochester Road in Clawson. Its Rochester Hills page covers water, fire and mold. Ask what the typical route and arrival plan look like from Clawson.

Who handles a sewer backup claim in Rochester Hills, the city or Oakland County?

The Oakland County Water Resources Commissioner runs a basement flooding claim page. Its first step reads: determine which governmental agency maintains your sewer lines. The page lists the municipalities served by county-operated systems, and Rochester Hills is not on that list. For everything outside the list, the page tells you to contact the local service provider or the owner of the sewage system.

For a Rochester Hills address, that reads as the city. The Department of Public Services sits at 1000 Rochester Hills Drive and answers at 248-656-4685. Your water and sewer bill names the provider, so start there. The city's stormwater page also says that the sump line discharge for any single lot is owned by that property owner. A backup that traces to your own lateral or sump line is a private repair, and a backup that traces to a city main can support a claim.

The claim rule is MCL 691.1419, part of Public Act 222 of 2001 (MCL 691.1416 to 691.1419). Written notice goes to the agency within 45 days after you discover the damage. Include your name, the address, the date you found the water and a short description. An attorney can tell you whether your facts fit the statute. Prime supplies the photos and the dated moisture logs.

Does a walkout or hillside basement in Rochester Hills flood differently from a full-depth one?

It can. Parts of Rochester Hills sit on rolling ground, and homes on a slope often have walkout lower levels with sliding doors at grade. Water in a walkout usually enters at the door threshold or along the uphill wall, and a full-depth basement usually fills from the floor-wall joint and the sump. The drying plan changes with it. In a walkout, the crew checks the slab edge, the door framing and the exterior grade. In a full-depth basement, the crew works from the sump pit outward and watches the lowest corner. A good estimate tells you which one applies to your house.

How do carpet, vinyl plank and engineered wood handle a Rochester Hills basement flood?

• Wall-to-wall carpet and pad. After clean water the carpet can sometimes be lifted and dried, but the pad usually goes. After sewage, both go.
• Luxury vinyl plank. The planks are water resistant, but water sits under them. The crew lifts a few planks and reads the slab. Planks often come back up and go down again.
• Engineered wood. The layers cup in a day or two. The crew checks the moisture content before it decides.
• Tile on slab. The tile survives. The grout and the subfloor edge need a reading.

What does cleanup cost in Rochester Hills?

Prime's published Michigan bands by water class are $1,200 to $4,500 for clean water, $2,500 to $7,500 for gray water, and $4,500 to $15,000 and up for sewage or outside flood water. Size, how long the water sat and whether the lower level is finished move a job within its band. Prime writes the estimate after the first moisture readings. The Oakland County cost page explains each factor.

Does homeowners insurance cover a flooded basement in Rochester Hills?

A supply-line burst or a water heater failure is usually covered, subject to your limits and deductible. A sewer or drain backup is covered only when the policy carries a water backup endorsement. Flood from rising surface water needs a National Flood Insurance Program policy. The carrier decides coverage. Because Rochester Hills shows so few federal flood claims, the water backup endorsement is the line most owners should read first.

What can a Rochester Hills homeowner fix before the next storm?

• Downspouts. Run each one at least six feet from the foundation, onto ground that slopes away.
• Grade. Soil that dips toward the wall sends rain to the footing. Add fill and re-slope.
• Window wells. Clear leaves, check the drain at the bottom and fit a cover.
• Sump pump. Pour a bucket into the pit each spring. Add a battery or water-powered backup, since storms often cut power.
• Floor drain. A sewer backup valve on the lateral blocks sewage from coming up. A plumber installs it.
• Water backup endorsement. Read the declarations page and ask for the sub-limit in dollars.

How soon does mold start in a wet Rochester Hills basement?

Mold can begin to grow on wet drywall, wood and paper within about 24 to 48 hours at ordinary indoor temperatures, so the speed of drying matters. A basement that stays damp for days gives mold the food and moisture it needs. The crew reads the moisture content of the wall base and the stud bottoms, and it opens a wall cavity when the readings stay high. If growth is already visible, Prime scopes mold remediation as its own line, with containment and air filtration, and keeps it separate from the water mitigation scope so the carrier sees both.

What should a written estimate for a Rochester Hills basement include?

• The water class: clean, gray or sewage.
• The square footage wet and the material list: carpet, pad, drywall height, insulation, trim.
• The equipment list by name and count, and the number of drying days.
• Whether a daily moisture log comes with the invoice.
• What is removed and why, with a photo for each line.
• The rebuild scope and the license that covers it.

An estimate with one lump sum and no list is a warning sign. Prime sends the list with the first readings.

What do I do about the furnace, water heater and electrical panel after a Rochester Hills basement flood?

Do not turn on a furnace, a water heater or a sump pump that sat in water until an HVAC technician or an electrician has checked it. If water reached the electrical panel, call a licensed electrician before anyone steps into the room. A gas smell means leave the house and call the gas utility from outside. Prime's crew will mark where the water line sits on each appliance for the carrier.

What does the insurance adjuster usually ask for after a Rochester Hills basement flood?

The adjuster usually asks for a date and cause of loss, photos taken before cleanup, a list of damaged contents with age and value, the drying log, the contractor's invoice and the scope for the rebuild. Prime builds that file as the work goes, so the adjuster receives it in one package. If the carrier pays less than the invoice, Prime documents the gap and works with the carrier directly.

What signs mean a Rochester Hills basement flood is bigger than it looks?

• A musty smell that stays after the standing water is gone.
• Paint bubbling or drywall tape lifting above the water line.
• Baseboards that cup or pull away from the wall.
• Carpet that feels damp days later.
• A stud wall that is cold and clammy to the touch.
• Indoor humidity that stays high with the dehumidifier running.

Each one means moisture is still inside a surface. A meter reading settles it. Prime takes the reading at the first visit and on each return, and the log shows when the wall is dry.

What does the word dry mean on a Rochester Hills drying log?

Dry is a number, not a feel. The crew first reads an unaffected wall in the same house, which sets the target for that material. Wet readings come down toward the target each day. When framing, drywall and the slab edge reach it, the job is dry and the equipment leaves. A surface can feel dry while the reading is still far above target, which is why the log matters to a carrier and why a second visit sometimes follows a first week of drying.

What does a sewage cleanup in a Rochester Hills basement involve?

Sewage is Category 3 water. The crew wears gloves, boots, eye protection and respirators, and it seals the stairwell with plastic so dust and droplets stay in the basement. Standing water is pumped out first. Porous material that touched the water, such as carpet, pad, drywall to a line above the wettest mark, insulation and wood trim, is cut out, bagged and hauled away. Concrete, block and framing stay and are scrubbed and treated with an antimicrobial cleaner. The crew then dries the structure and takes final moisture readings. Prime posts these steps in the scope so the carrier sees why each item was removed. The cost band for this work is the highest of the three, which is why the source of the water matters at the first call.

What happens to my belongings during a Rochester Hills basement flood cleanup?

The crew sorts contents into three piles: items that can stay and dry in place, items that can be cleaned on site, and items that must go. Hard goods such as plastic bins, tools and metal shelving are usually cleaned and kept. Cardboard boxes, paper, books and upholstered pieces are the usual losses after contaminated water. Prime photographs each room before anything moves and lists the items for the carrier. For a large finished basement, the crew can move contents upstairs or to a clean room so drying equipment has open space.

Is a winter basement flood in Rochester Hills different from a summer one?

Yes, in three ways. A sump discharge line that freezes pushes water back toward the house, so a thaw can bring water in even when it has not rained. Snowmelt over frozen ground has nowhere to soak in, so it runs toward the foundation. And a burst pipe in a cold spell can drop gallons of clean water into a finished lower level in a few hours. The crew takes the season into account when it sets the dehumidifier, because cold air holds little moisture and a basement can feel dry while the wall base is still wet. A moisture meter gives the real answer.

Should I rent fans and a dehumidifier and dry the Rochester Hills basement myself?

For a small amount of clean water caught within an hour, home drying can work. For anything larger, the readings are the problem. Without a meter, you cannot tell whether the wall base and the stud bottoms are dry, and a surface that feels dry can hold enough moisture to grow mold. Rental fans also move wet air around the house when no dehumidifier is sized to the room. A carrier may ask for the drying log, and a homeowner's own fans produce none. If you want to try, call Prime at (586) 277-1069 first and ask what to measure.

How do I check a Rochester Hills contractor before I sign?

• Ask for the Michigan builder or contractor license number and look it up on the LARA website.
• Ask for the daily moisture log format before any equipment is set.
• Ask who rebuilds the wall, and whether the same license covers it.
• Ask whether a plumber is part of the plan when a pipe or a pump failed.
• Ask how the company bills your carrier and what happens when the carrier pays less than the invoice.

Prime answers each point in writing before the first fan runs. Call (586) 277-1069, any hour, for a flooded basement in Rochester Hills.