5 Best Basement Flood Cleanup Companies Near You in Grosse Pointe, MI, Compared (2026)

A flooded basement in the City of Grosse Pointe starts with a call to Prime Restoration at (586) 277-1069. Prime sends a crew 24/7 from its Grosse Pointe Park office at The Nott, 15324 Mack Ave, Ste 704, Grosse Pointe Park, MI 48230. The drive to Kercheval Avenue takes about 6 minutes, and the crew is on site in 25 minutes. Prime is a family water damage restoration business since 1988, holds Michigan builder license 262500492, and has 186 Google reviews at 5.0 stars. Four other companies list the City of Grosse Pointe on their own sites, and the table below sets out what each one publishes.

Grosse Pointe city hall. Photo by Notorious4life, CC0, via Wikimedia Commons.

Five companies that list the City of Grosse Pointe, in one table

Company	Office address on its website	License or credential shown	24/7 phone line	Names Grosse Pointe on its own site
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	The Nott, 15324 Mack Ave, Ste 704, Grosse Pointe Park, MI 48230 (about 6 minutes to Kercheval Avenue)	Michigan builder license 262500492, IICRC certified, family business since 1988	Yes, on site in 25 minutes	Yes, this page and a Grosse Pointe Park page
2. SERVPRO of Grosse Pointe (313) 882-5499 · servpro.com	18524 Mack Avenue, Grosse Pointe Farms, MI 48236	General contractor license 2102199287, IICRC certified	Yes	Yes, in a list of Pointes and Harper Woods
3. Rainbow Restoration of Grosse Pointe (313) 347-2233 · rainbowrestores.com	No street address on the page we read	None listed	Yes	Yes, a Grosse Pointe page
4. Concraft 248-265-3438 · concraft.com	4225 N Atlantic Blvd, Auburn Hills, MI 48326	IICRC certified technicians, in business since 1986	Yes	In a list of service areas
5. Aaron's Restoration 888.442.2766 · aaronsrestoration.com	1095 Naughton Dr, Troy, MI	Michigan contractor license 2102183729	Yes	In a list of service areas

Details come from each company's own website, read on November 4, 2026. Competitor phone numbers appear as plain text. Two other companies in the local map listings, 24 Hour Flood Pros of Michigan and Action Extraction, did not name Grosse Pointe on any page we could read, so they are not in the table.

What Prime brings to a basement in the City of Grosse Pointe

The office on Mack Avenue is close. A crew leaves The Nott and reaches the Village on Kercheval Avenue in about 6 minutes, and Prime is on site in 25 minutes from the call. The crew starts with extraction, then maps moisture in the slab, the wall base and the framing, then sets the Dri-Eaz LGR 7000XLi dehumidifier and the Dri-Eaz Velo Pro air movers where the wet readings are.

Michigan builder license 262500492 covers every stage: water removal, drying, mold remediation if the readings call for it, and the rebuild of plaster, drywall, trim and floors. Many homes in the city went up between 1910 and 1950, so the finish work often includes wood trim and plaster that a homeowner wants to keep. Tell the crew on arrival which trim and which walls matter to you. Check the license any time on the Michigan LARA license lookup.

Prime takes photos and moisture readings and sends them to your carrier, and works with the adjuster directly. The on-site estimate is free. 186 Google reviews at 5.0 stars back the work, and the IICRC certification ties the drying to the S500 water damage standard. Prime also keeps a water damage page for Grosse Pointe Park and a water damage comparison for the Park.

Why basements in the City of Grosse Pointe are a category of their own

The City of Grosse Pointe covers 2.25 square miles, and 1.19 of them are water, since the city includes a stretch of Lake St. Clair shoreline. It started as a village in 1880 and became a city in 1934, and 5,678 people lived there at the 2020 census. The street plan is a grid inside Cadieux, Mack and Fisher Road. Most blocks hold single-family homes built between 1910 and 1950 on lots about 50 feet wide, and a few blocks of large houses sit near the lakefront. These figures come from the Wikipedia entry for Grosse Pointe.

A small city on a tight grid means the houses sit close together and share one sewer network. A homeowner here cannot judge a flood by the yard. The drain, the street and the pump station all matter, and a neighbor's backup is a warning sign for your own. When one basement on a block floods, ask the people on both sides of you whether theirs did too. That tells the crew and your adjuster whether the cause is inside your walls or out in the system.

What should I do when my basement floods in the City of Grosse Pointe?

1. Look before you step. If water covers the floor, stay on the stairs. Water that touches an outlet, a furnace or a water heater can carry current.
2. Check for gas. If you smell gas, go outside, call 911 and call your gas company. DTE Energy lists 800.947.5000 for gas smells.
3. Find out if the water came up a drain. In this city, storm water and sewage both leave through the Neff Road pumping station. Water that rises through a floor drain after a hard rain is sewage until a test shows otherwise.
4. Switch off power only from a dry spot. If the breaker panel is in the flooded room, call your electric utility and wait upstairs.
5. Close the supply valve if a pipe burst. The main shut-off sits near the water meter. A burst line stops running once the valve is closed.
6. Photograph the water line, the drain and every wet item. A short video from the stairs helps your adjuster.
7. Call Prime Restoration at (586) 277-1069. A crew from Mack Avenue is on site in 25 minutes.
8. Save the date and hour you found the water. Michigan gives you 45 days from discovery to send written notice to a public sewer agency. Details are in the sewer section below.
9. Move small items to a dry shelf. Leave heavy furniture and appliances for the crew.
10. Keep the washer, dishwasher and toilets off. Every flush or load sends water to the same drain that just backed up.

Who do I call when my basement floods in the City of Grosse Pointe?

1. Call Prime Restoration first, at (586) 277-1069. A person answers day and night, and the crew drives about 6 minutes from Grosse Pointe Park.
2. Prime helps get the plumber out. If a pipe, heater or pump failed, Prime tells you what the plumber must fix and helps line up the visit while the crew works.
3. Prime talks to your insurance carrier with you. The photos and moisture readings go straight to the adjuster.
4. Call the City of Grosse Pointe if water came up the street drain or the sewer. Ask for the person who handles sewer backup notices, and ask for the written notice rules.
5. Call 911 for gas, fire or a person in danger. Then call Prime.

Notes on the four other companies

The notes repeat only what each company publishes. They leave out every speed promise, since a promise is not a measurement.

SERVPRO of Grosse Pointe

The franchise works from 18524 Mack Avenue in Grosse Pointe Farms and answers 24/7 at (313) 882-5499. Its page lists general contractor license 2102199287 and IICRC certification, says it has served since 1967, and names Detroit, Harper Woods and all five Grosse Pointes as its area. Its service list includes flooded basements, sewage backup and burst pipes.

Rainbow Restoration of Grosse Pointe

The franchise answers at (313) 347-2233 and advertises 24/7 emergency service. Its Grosse Pointe page covers water, fire and mold, and the footer says services may be contracted through a licensed third party. The page shows no street address and no license number.

Concraft

Concraft is in Auburn Hills at 4225 N Atlantic Blvd and answers at 248-265-3438. Its flooded basement page runs about 375 words, has no FAQ, and lists Grosse Pointe, Grosse Pointe Farms and Grosse Pointe Woods inside a list of about 189 service areas. The page says the company has worked since 1986 and lists IICRC certified technicians.

Aaron's Restoration

Aaron's works from 1095 Naughton Dr in Troy at 888.442.2766 and shows contractor license 2102183729. Its flooded basement page has about 550 words and no FAQ. It lists Grosse Pointe, Farms, Park, Shores and Woods under 35 service areas.

The pumps behind your basement: Neff Road, the Fox Creek Enclosure and a 192 cfs limit

The City of Grosse Pointe does not send its water to a plant on its own. The Grosse Pointe pumping station at Neff Road lifts flow into the Fox Creek Enclosure, a large sewer channel that Grosse Pointe Farms and the Southeast Macomb Sanitary District also use. The Great Lakes Water Authority, which runs the regional system, signs a contract with each community that caps how fast it may pump into the channel. The cap for the City of Grosse Pointe is 192 cubic feet per second.

GLWA's independent after-action report on the 2021 storms measured what the city actually pumped. The numbers are in the table below.

Storm	Contract limit (cfs)	Highest discharge measured (cfs)	Type of system	What the report says
June 25 and 26, 2021	192	346	Partly combined, partly sanitary, through the Fox Creek Enclosure	The city exceeded its limit and had significant flooding even with the added pumping
July 16, 2021	192	306	Same	The city again exceeded its limit

The report also says the rain on June 25 and 26, 2021 reached more than 6 inches in its worst areas, with some spots above 8 inches in 24 hours, and that the Grosse Pointe area received some of the heaviest 12-hour totals along the northern shore of Lake St. Clair and the Detroit River. The report states that the combined sewer system is built for a 10-year, 1-hour storm and that widespread flooding was inevitable in that storm. Read the findings in the GLWA report on the 2021 rainfall events.

The city's own station is old equipment. The Neff Road station has seven pumps, three for sanitary flow and four for storm flow. Pumps 4 and 5 were installed in 1992, and pump 4 was rebuilt in 2016. At its February 10, 2025 meeting the Grosse Pointe City Council voted unanimously to send pump 5, a sanitary pump, to a shop in Warren for diagnosis and repair, with an estimate of $15,585 and a possible rise to about $25,000. The work was expected to take three to six weeks. The details are in the Grosse Pointe Times report of March 4, 2025.

For a homeowner these facts mean three things. A basement drain here is the last point in a shared system. When heavy rain meets a busy station, that drain can push water into the lowest room. And a check valve on the floor drain, the sump discharge and the washer line costs less than the cleanup. Ask a plumber about a backwater valve this winter.

Federal flood insurance claims in the City of Grosse Pointe: 10 on record

FEMA's OpenFEMA data lists 10 claims paid under the National Flood Insurance Program for the community named the City of Grosse Pointe. Two carry dates of loss of June 25 and June 26, 2021, and a third is dated June 13, 2023. The other seven date from 1981 to 1996. The file was last updated on September 8, 2026.

Ten claims in a city of 5,678 people is a low number. A sewer backup is not a flood in the insurance sense, so those basement losses go through a homeowners policy with a sewer and drain backup endorsement, or they are not covered at all. The file counts paid claims, not damage, so a household with no flood policy never appears in it. Source: OpenFEMA NFIP claims data.

Dated storms and sewer events in and around the City of Grosse Pointe

• September 29, 2016. About five inches of rain fell and about 200 basements flooded in neighboring Grosse Pointe Park. The Park shut its main pumping station for about three hours to protect its transformers, according to Local 4 in Detroit.
• June 25 and 26, 2021. The storm described above. The federal disaster declaration FEMA-4607-DR followed on July 15, 2021. Read the record on FEMA's page for disaster 4607.
• July 16, 2021. Heavy rain flooded basements again in Detroit and Grosse Pointe about three weeks after the June storm, while residents were still cleaning up, according to Local 4 in Detroit.
• February 10, 2025. The City Council approved the repair of pump 5 at the Neff Road station.

Eight places in the city and what the water usually does there

• The Village on Kercheval Avenue, Neff to Cadieux. Shops and offices on the ground floor, apartments above. A basement here often holds storage and mechanical rooms, so the usual job is water removal and a floor-drain check.
• Cadieux Road. This is the city's boundary on one side and the line where the Fox Creek Enclosure changes size. The report puts the channel's design capacity at about 530 cfs in its arch section from Kerby to Cadieux, and 772 cfs from Cadieux to Ashland Street.
• Mack Avenue. The Mack side borders Detroit. Prime's office is on this same avenue, so crews reach these blocks fast.
• Fisher Road near Grosse Pointe South High School. Retail and low-rise offices sit along this road, with single-family blocks behind it.
• Neff Road and the pumping station. This is where the city's flow leaves for the regional system. After a storm, ask the city how the station performed.
• Neff Park at the foot of University Place. The lakefront park sits on Lake St. Clair. For a home near the shore, the crew checks the wall base for seepage as well as for drain water.
• The grid of 50-foot lots inside Cadieux, Mack and Fisher. Most blocks hold single-family homes built between 1910 and 1950. Their basements are old, and plaster and wood trim take careful handling.
• Streets near the Ashland Street end of the Fox Creek Enclosure. This is the end of the stretch where the report puts the channel's design capacity at 772 cfs.

Finding the source in a 1910 to 1950 home

Older houses mix old and new plumbing. A crew looks at five places in this order, and you can do the first three yourself from the stairs.

• The floor drain. Brown water, a sewer smell or a rising level means sewage. This is Category 3 and needs protective gear.
• The sump pit, if the house has one. A full pit with a silent pump means a dead pump, no power or a stuck float.
• The water heater and the laundry hookups. A leaking tank or a split washer hose floods one corner of the room, and the water is clean at first.
• The foundation wall. Wet streaks at the base of the wall after rain point to groundwater or a gutter that dumps next to the house.
• Pipes in the ceiling. A burst supply line above the finished ceiling soaks the drywall before it reaches the floor.

Naming the source is not a guess. It sets the water category, the cost band and the insurance path. If you cannot tell, say so on the call. The crew reads the water line and the materials when it arrives.

Plaster, hardwood and trim: finish work in an older city home

A basement in a home from the 1910 to 1950 period often has plaster over lath on the walls, wood trim and sometimes a plank subfloor under the first-floor rooms. Plaster takes on water and holds it, and the lath behind it stays wet for days. The crew cuts a clean line above the wet zone so a new drywall patch can sit flush. Wood trim that is not warped can be pulled, labeled and set back after drying. A homeowner who wants to keep the trim should say so on day one, before the demolition starts.

Hardwood on the first floor sits above the basement, so the crew checks whether moisture climbed. Prime checks the first-floor boards with a moisture meter when a basement flood was deep or long. If readings are high, the crew adds an air mover to pull moisture up and out. A first-floor board that cups after a basement flood is a later sign of missed moisture, so ask for the readings.

Apartments over Kercheval shops, condos and renters

Many Village buildings on Kercheval Avenue put shops on the ground floor and apartments above. If you rent, a basement flood in the building is a matter for your landlord, and your renter's policy covers your own belongings. Photograph your things, keep receipts, and send your landlord a written note with the date and hour you saw the water. If you own a condo unit, the association's master policy and your own unit policy split the loss in ways that vary by document. Ask the association for the master policy and your agent for yours.

Prime takes calls from owners, renters and property managers. The same steps apply: stop the source, photograph, call Prime at (586) 277-1069, and tell your carrier. For a building with more than one unit, the crew sets up drying zones for each space and keeps a separate photo log for each.

The week after the water is gone

1. Keep the drying equipment running. The dehumidifier and air movers stay until the readings match dry material. Turning them off early restarts the clock on mold.
2. Send your carrier the photos and the moisture log. Add a list of damaged belongings with the brand, the age and the price.
3. Do not throw away anything the adjuster may want to see. Take photos first, then discard soaked porous items with the crew's advice.
4. Smell the room each day. A musty smell after day three means a wet spot remains. Call Prime.
5. Fix the cause. Replace the dead sump pump, install a backwater valve on the floor drain, or repair the burst line. Without a fix the next storm repeats the loss.
6. Send written notice if a public sewer was involved. The 45-day clock runs from discovery, not from the end of the cleanup.
7. Plan the rebuild. Prime builds drywall, trim and flooring under the same license, so one crew can move from drying to repair.

My floor drain is bubbling in a Grosse Pointe storm. What now?

Stay off the drain and keep every tap off. Bubbling means the line is full. Cover the drain with a plug or a heavy lid only if you can do it from dry ground; a plug cannot hold back strong pressure, so do not stand on it. Move to the stairs and watch the water line. If the water rises past a few inches, call Prime at (586) 277-1069 and wait upstairs. Take a photo every ten minutes so you can show how fast the level moved.

After the level drops, the water on your floor is sewage mixed with storm water. Wear boots, gloves and a mask if you go down. Do not touch wet drywall with bare hands. The crew removes the wet material, disinfects the slab and the framing, and dries the room.

What the first day looks like

Time after the call	What happens	What you do	What the crew records	Gear on site
0 to 25 minutes	Crew leaves Mack Avenue and arrives	Stay upstairs and keep taps off	Arrival time and water line	Pumps, wet vacuums, protective gear
25 minutes to 3 hours	Standing water comes out	Show the crew where the drain, sump and panel are	Water category, photos of each wall	Extraction pumps
3 to 8 hours	Pad, soaked insulation and low drywall come out	Point out trim and walls to keep	Moisture readings in the slab, wall base and framing	Moisture meter, camera
8 to 24 hours	Drying starts	Keep the door closed and the equipment on	Equipment count and placement	Dri-Eaz LGR 7000XLi dehumidifier, Dri-Eaz Velo Pro air movers
Day 2 and after	Readings repeat and equipment moves	Send photos of damaged items to your carrier	Readings until dry	Same drying gear

What does basement flood cleanup cost in the City of Grosse Pointe?

Michigan cleanup costs follow the water category. Clean water from a supply line runs $1,200 to $4,500. Gray water from a sump overflow or a washer drain runs $2,500 to $7,500. Sewage and floodwater run $4,500 to $15,000 and up. A finished basement, a larger area and a longer wait move a job toward the top of its band. The bands match the figures on Prime's basement flood cleanup cost page, and Prime gives a free on-site estimate.

Does homeowners insurance cover a flooded basement in the City of Grosse Pointe?

It depends on the water. A sudden pipe burst or a water heater failure is typically covered by a standard homeowners policy, within your limits and deductible. A sewer or drain backup is usually excluded unless the policy has a sewer and drain backup endorsement. Rising lake or overland water is a flood loss, and only an NFIP or private flood policy covers it. Your carrier decides what it pays after its own inspection. Prime documents the loss and works with your adjuster. Learn how flood coverage works at FloodSmart.gov, and ask your agent if your policy has the backup endorsement before the next storm.

Can I send a claim to the city after a sewer backup?

You can, within a short deadline. Michigan Public Act 222 of 2001 requires written notice to the government agency within 45 days after the damage was discovered, or should have been discovered. The notice has five items: your name, address and phone, the address of the damaged property, the date of discovery, and a short description. The agency must give the name and address of the person who receives it once you contact it. Read the text of MCL 691.1419. To win compensation you must also show a defect in the system that the agency knew about and failed to fix, as MCL 691.1417 sets out. The GLWA report quoted above found that the city exceeded its pumping limit in 2021, but a report does not decide a claim. Keep Prime's photo log and ask an attorney about your loss.

How fast does mold start after a basement flood in the City of Grosse Pointe?

The US Environmental Protection Agency says to dry water-damaged areas and items within 24 to 48 hours to prevent mold growth. The EPA guide to mold and moisture explains the rule. A crew that starts in 25 minutes puts the drying equipment in well inside that window. If mold already shows on plaster or framing, Prime performs the mold remediation under the same license.

Seven questions to put to any company

1. What is your Michigan license number, and does LARA show it?
2. Which office will my crew leave from?
3. Will you take moisture readings and show them to me?
4. What water category do you see, and why?
5. Do you work with my carrier and send the adjuster your photos?
6. Can the same company rebuild plaster, trim and floors?
7. How will you protect the trim and walls I want to keep?

Prime answers all seven on the first call. For more help, see the Grosse Pointe page, the basement comparison for Grosse Pointe Woods and the basement comparison for Harper Woods.