Best Burst Pipe Cleanup Companies in Oakland County, MI

Prime Restoration, a top-rated, highly local company, handles burst pipe water damage in Oakland County. A crew is typically on site in 25 minutes, 24/7. Prime gives a free estimate, bills your insurance company directly, and can help get a licensed plumber out. Prime holds a 5.0 rating on Google from 186 reviews. Call (586) 277-1069.

Who handles burst pipe water damage best in Oakland County, MI?

For burst pipe water damage in Oakland County, Prime Restoration is the company to call first. Prime dispatches from four Oakland County offices: Birmingham at 801 S Adams Rd, Troy at 1621 W Big Beaver Rd, Rochester Hills at 705 Barclay Cir and West Bloomfield at 5600 W Maple Rd. The crew extracts water, dries walls, floors and ceilings, documents the loss for your adjuster, and rebuilds under Michigan Residential Builder License #262500492. The six other companies below are numbered 2 to 7 and are compared on office location, listed services and stated credentials. Call Prime Restoration at (586) 277-1069.

What are the best companies for plumbing-related water damage restoration in Oakland County?

A plumbing failure leaves two jobs. One job repairs the pipe, valve, supply line or fixture. The other job removes the water and dries what it soaked. Most Oakland County homeowners want one phone call for both. Prime Restoration takes that call, starts the extraction and drying, and can help get a licensed plumber out to the house. One company, Roto-Rooter, runs plumbing and restoration under one brand. Every other firm in this comparison is a restoration company that works with whichever plumber you choose.

Order matters. Stop the water first. Call Prime second. Let the plumber and Prime work in the same hours, because the pipe repair and the drying do not need to wait for each other.

Oakland County Burst Pipe Water Damage Companies Compared

Company	Office or base	Burst pipe or plumbing-related services it lists	24/7 line	Credentials the company states	Oakland County cities it names
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	Birmingham, Troy, Rochester Hills, West Bloomfield	Burst pipe extraction and drying, can help get a licensed plumber out, insurance documentation, rebuild	Yes	IICRC Certified Firm; MI Builder License #262500492	All of Oakland County
2. 1-800 Water Damage of Southeast Michigan	7258 Kensington Rd, Brighton	Pipe burst repair under water and flood damage restoration	Yes	IICRC Certified; EPA Lead Safe Certified Firm; licensed, bonded, insured	Birmingham, Farmington, Novi, Southfield, Troy, Waterford and others
3. PuroClean of Bloomfield Hills	2717 Industrial Row Dr, Troy	Water restoration, sewage cleaning, 365-day emergency service	Yes	IICRC Certified; EPA Lead Safe Certified	Bloomfield Hills, Bloomfield Twp., Birmingham, Troy, Farmington Hills, Southfield, Royal Oak, Pontiac
4. Provail Restoration of Bloomfield	4060 W Maple Rd, Bloomfield Township	Frozen pipe repair and burst pipe response, appliance leak damage, reconstruction	Yes	IICRC Certified Firm; WRT, ASD and AMRT technicians	34 places on its Oakland County list
5. Roto-Rooter	Farmington Hills page; Sterling Heights office at 42301 Mound Rd	Plumbing and water damage restoration under one brand; separate emergency plumbing team stops a live line	Yes	States IICRC certified technicians; independent contractor disclosure	Farmington Hills, Bloomfield Township
6. SERVPRO of Birmingham, Troy	280 N Old Woodward Ave, Suite 100, Birmingham	Water damage restoration	Yes	Not stated on the page read	Birmingham, Bloomfield Township, Beverly Hills, Clawson, Troy, Southfield and others
7. BELFOR Property Restoration	1849 W Maple Rd, Suite 100, Troy	Office and counties served confirmed; services page not read	Yes	Global headquarters in Birmingham	Oakland, Macomb and Genesee counties

Prime's figures are a November 2026 snapshot. Every other row comes from the company's own website, read on November 12, 2026. A blank or general entry means the company's page did not state the item clearly. Verify current details before you hire. No company paid for placement.

How This Comparison Was Compiled

Prime Restoration holds a 5.0 rating on Google from 186 reviews. Every other entry traces to a page opened on November 12, 2026: the company's own contact page, its own services page, or its own list of cities served. Addresses are copied as the company prints them. When a page names no street address, this page says so.

The weather facts come from National Weather Service Detroit/Pontiac event pages. The insurance figures come from the Insurance Information Institute. The housing-age figures come from the U.S. Census Bureau American Community Survey, 2024 five-year estimates, tables B25034 and B25035. No company paid for placement. Check your own contractor's license on the Michigan LARA license lookup before you sign.

How long does a Michigan cold snap stay below zero, and why does it matter for pipes?

Pipes do not freeze at the first cold night. They freeze when a pipe in an exterior wall, an unheated crawl space or a garage ceiling stays cold for hours. The National Weather Service in Detroit/Pontiac keeps the count of consecutive hours below zero at Detroit Metro Airport, and the numbers show how different the big freezes were:

Cold snap	Hours below 0°F in Detroit	Lowest reading the NWS page lists	NWS source
January 1994	66 hours	Not listed on the 2019 page	NWS Detroit/Pontiac, January 2019 record cold page
January 6 to 8, 2014	42 hours	-14°F, with a wind chill of -41	NWS Detroit/Pontiac, Arctic Chill January 6-8, 2014 page
January 29 to 31, 2019	36 hours	Page lists wind chills near or below -35	NWS Detroit/Pontiac, January 2019 record cold page

The NWS says the 2019 stretch was the longest below-zero run since January 1994. The 2014 event ran six hours longer than the 2019 event. A house with a thin spot in the insulation can lose a pipe in either one. When a freeze ends in a warm-up, a burst can show up days after the cold. The first sign is often a wet ceiling on a mild afternoon.

What happened in Oakland County during the big freezes of 2014 and 2019?

January 6 to 8, 2014: the polar vortex

Detroit Metro Airport dropped to -14°F on the night of January 6 to 7. That reading broke the record for January 6 (-7°F, set in 1924) and the record for January 7 (-5°F, set in 1942). Temperatures stayed below zero for 42 hours, from 4 p.m. on January 6 until 10 a.m. on January 8, and the wind chill reached -41 at 1:53 a.m. on January 7. The source is the NWS Detroit/Pontiac page on the January 6 to 8, 2014 arctic outbreak. A long, deep cold run like this tests every supply line in an exterior wall from Rochester Hills to Royal Oak.

January 29 to 31, 2019: 36 hours below zero

The arctic front reached Southeast Michigan on Tuesday, January 29, 2019, and temperatures fell below zero early on Wednesday. Detroit logged 36 consecutive hours below zero, and the NWS issued a Wind Chill Warning from Tuesday evening into Thursday afternoon. Numerous low-temperature records fell across the area. The NWS summary is on its January 2019 record cold page.

February 4, 2019: the thaw

Within days the weather swung warm. The Associated Press reported on February 4, 2019 that Detroit's water department had dozens of main breaks, that Detroit's water mains were almost 150 years old, and that thawing can cause bursts when melting ice lets water rush through a pipe. The AP story covers Detroit mains. The same freeze-thaw swing works on a copper line inside an Oakland County wall. If a ceiling in Southfield or Farmington Hills starts to drip on a mild afternoon, treat it as a burst pipe, not a roof leak, until you have checked the plumbing.

Where a pipe splits, where the stain shows and who repairs it

Where the pipe split	What the water wets first	Where the stain shows up	What the crew checks	Who repairs the pipe
Supply line in an exterior wall	Insulation and drywall in the wall cavity	Baseboard, the floor below the wall, or the ceiling in the room under it	Wall base, floor edge, any room below	Licensed plumber
Line in a garage ceiling	Garage ceiling drywall and insulation	The floor of the room above, or the garage floor	Ceiling cavity, floor above, garage slab	Licensed plumber
Line in a crawl space	Insulation and the underside of the subfloor	Floors above, often long after the split	Subfloor underside, insulation, crawl space floor	Licensed plumber
Line in an attic	Attic insulation, then the ceiling below	A ceiling stain that spreads	Ceiling drywall, insulation above it	Licensed plumber
Outdoor hose bib or its inside run	The wall behind the faucet	An inside wall near the faucet, or a basement ceiling	Wall cavity, rim joist, basement ceiling	Licensed plumber

The companies in order

• 1. Prime Restoration: four Oakland County offices, a typical 25-minute arrival, 24/7, and Michigan Residential Builder License #262500492 for the rebuild.
• 2. 1-800 Water Damage of Southeast Michigan: Brighton office, lists pipe burst repair.
• 3. PuroClean of Bloomfield Hills: Troy office at 2717 Industrial Row Dr, 365-day emergency service.
• 4. Provail Restoration of Bloomfield: 4060 W Maple Rd, lists frozen pipe repair and burst pipe response.
• 5. Roto-Rooter: plumbing and restoration under one brand.
• 6. SERVPRO of Birmingham, Troy: 280 N Old Woodward Ave in Birmingham.
• 7. BELFOR Property Restoration: 1849 W Maple Rd in Troy, global headquarters in Birmingham.

What should you do in the first hour after a pipe bursts?

1. Shut the main water valve. Turn it clockwise until it stops. If you do not know where it is, look near the meter or where the water line enters the basement.
2. Switch off power to wet rooms at the breaker if water is near outlets, a light fixture or a ceiling that sags. Stay out of any room where a ceiling bulges.
3. Call Prime Restoration at (586) 277-1069 before you call a plumber or your insurance company. Prime starts extraction and drying, and can help get a licensed plumber out to repair the pipe.
4. Open the lowest faucet in the house and let the system drain, so the broken line stops dripping.
5. Take photos of the pipe, the wet walls, the ceilings and the floors before anything is moved. Prime takes moisture readings on arrival and adds them to the record.
6. Call your insurance company after the water is stopped and Prime is on the way. Your carrier decides coverage under your policy.
7. Move furniture, rugs and boxes off wet floors, but leave wet drywall and insulation for the crew.

Oakland County Burst Pipe Water Damage Companies

1. Prime Restoration

Prime Restoration works Oakland County from offices in Birmingham, Troy, Rochester Hills and West Bloomfield, and from Macomb County offices to the east. The crew is typically on site in 25 minutes, 24/7. For a burst pipe, the crew extracts standing water, opens the wet wall and ceiling cavities, sets drying equipment, takes daily moisture readings and writes an itemized estimate for the adjuster. The same company rebuilds drywall, flooring and trim under Michigan Residential Builder License #262500492. Prime is a family water damage restoration business since 1988 and an IICRC Certified Firm.

Best for: an Oakland County homeowner who wants one call for water removal, drying, the insurance record, a licensed plumber and the rebuild.

Why they stand out:

• Typical 25-minute arrival from Birmingham, Troy, Rochester Hills or West Bloomfield, 24/7.
• Can help get a licensed plumber out to repair the pipe.
• Bills your insurance company directly and documents every wet area with photos and readings.
• Rebuilds under the same Michigan Residential Builder License, so no second contractor is needed.
• 5.0 rating on Google from 186 reviews.

Burst pipe in Oakland County? Call Prime Restoration at (586) 277-1069, 24/7.

2. 1-800 Water Damage of Southeast Michigan

The branch works from 7258 Kensington Rd in Brighton, and its footer says each location is independently owned and operated. It lists pipe burst repair under water and flood damage restoration. The page states IICRC certified technicians, EPA Lead Safe Certified Firm status, and that technicians are background checked and drug tested.

Best for: an owner who wants a franchise brand based in Livingston County.

3. PuroClean of Bloomfield Hills

The office sits at 2717 Industrial Row Dr in Troy. Its page says the team is ready 24 hours a day, 7 days a week, and 365 days a year including holidays. It names Bloomfield Hills, Bloomfield Township, Birmingham, Troy, Farmington Hills, Southfield, Royal Oak and Pontiac, and states IICRC Certified and Hire It Done Approved.

Best for: an owner near the Troy industrial corridor who wants a franchise brand.

4. Provail Restoration of Bloomfield

The Oakland County office is at 4060 W Maple Rd in Bloomfield Township. The page lists frozen pipe repair and burst pipe response, appliance leak damage and reconstruction. It states an IICRC Certified Firm and technician credentials in WRT, ASD and AMRT, plus a documented 30-minute arrival goal.

Best for: a homeowner in the Bloomfield townships who wants a company with a published arrival goal.

5. Roto-Rooter

Roto-Rooter sells plumbing and water damage restoration under one brand and lists restoration pages for Farmington Hills and Bloomfield Township. Its Sterling Heights page, at 42301 Mound Rd, says a separate emergency plumbing team stops a live line and that the company has handled water emergencies since 1935. The page says each location is operated as an independent contractor.

Best for: an owner who wants a plumber and a restoration crew from one brand.

6. SERVPRO of Birmingham, Troy

The franchise office is at 280 N Old Woodward Ave, Suite 100, in Birmingham. Its page lists Birmingham, Bloomfield Township, Beverly Hills, Clawson, Troy, Bloomfield Hills, Bingham Farms, Madison Heights, Southfield, Lathrup Village and Franklin among the cities it serves.

Best for: an owner who wants the SERVPRO franchise brand.

7. BELFOR Property Restoration

BELFOR keeps an office at 1849 W Maple Rd, Suite 100, in Troy, and its global headquarters is in downtown Birmingham. Its Troy page lists Detroit Metro, Oakland, Macomb and Genesee counties as areas it serves.

Best for: an owner who wants a national company with a Troy office.

Which Oakland County cities have the oldest houses, and what does that mean for pipes?

Age is not the whole story, but it changes where a plumber looks first. The Census Bureau's American Community Survey (2024 five-year estimates) lists the median year homes were built and the share built before 1980 for each Oakland County city and township. Oakland County as a whole shows a median build year of 1976, with 56.7 percent of homes built before 1980 and 27.7 percent built before 1960.

Oakland County place	Median year built	Share built before 1980	Share built before 1960
Ferndale	1945	90%	76%
Royal Oak	1956	82%	61%
Birmingham	1960	70%	50%
Bloomfield Township	1968	72%	28%
Southfield	1969	79%	28%
Troy	1977	58%	11%
Farmington Hills	1978	54%	16%
West Bloomfield Township	1980	50%	14%
Rochester Hills	1984	40%	11%
Novi	1993	26%	5%

Source: U.S. Census Bureau, American Community Survey 2024 five-year estimates, tables B25035 and B25034.

In Ferndale, Royal Oak and Birmingham, most houses went up before 1960, and older ceilings and walls take longer to inspect. A crew from the Birmingham office at 801 S Adams Rd reaches Old Woodward, Maple Rd and Quarton Rd quickly. In Bloomfield Township and Southfield, the housing stock sits in the 1960s, and the same crew reaches Telegraph Rd and Evergreen Rd from the Birmingham and West Bloomfield offices. In Troy, the Big Beaver office serves the corridor from Coolidge Hwy to Rochester Rd, and in Rochester Hills the Barclay Cir office serves Tienken Rd, Walton Blvd and Adams Rd. Farmington Hills and West Bloomfield homeowners along Orchard Lake Rd are served from West Bloomfield. Novi, one of the newest large cities in the county, still has plenty of homes with pipes on exterior walls above garages.

Where does burst pipe water go after it leaves the pipe?

Water follows gravity and wicks sideways. A split in an upstairs bathroom supply line wets the subfloor, runs down the wall cavity and shows up as a stain on the ceiling of the room below. A split in a basement ceiling run drips onto finished walls and carpet. A split in a crawl space soaks insulation and the underside of a subfloor that you cannot see.

That is why a crew reads moisture in places the eye does not check: the base of each wall, the back of a cabinet, the cavity above a drop ceiling. The EPA says wet areas and items need to dry within 24 to 48 hours to prevent mold growth, and the EPA mold guide is the source. Fast drying protects the house. It is the only reason mold appears on this page.

Does homeowners insurance pay for a burst pipe in Oakland County?

A homeowners policy commonly covers sudden and accidental water damage, such as a pipe that bursts. A slow leak that went on for months is commonly excluded. Your carrier decides coverage under your policy, and nobody on this page can promise a payment.

The Insurance Information Institute (Triple-I), using ISO data, reports that water damage and freezing made up 22.6 percent of homeowners property damage losses incurred in 2023. It reports an average claim of $15,400 and a frequency of 1.50 claims per 100 house-years, both weighted over 2019 to 2023. The Triple-I facts page carries the table. The numbers are national, not Oakland County figures.

Prime Restoration photographs every wet area, logs daily moisture readings and sends the adjuster an itemized estimate. See Prime's guide to sudden water damage claims in Macomb and Oakland County and the burst pipe water damage page.

What should you check before you hire a burst pipe company in Oakland County?

• Ask for an arrival time in minutes, not "fast." Ask where the crew leaves from.
• Ask whether the same company rebuilds, or whether you will need a second contractor for drywall and flooring.
• Ask for daily moisture readings in writing. They show when a wall is dry.
• Ask who repairs the pipe. A restoration company dries the house. A licensed plumber fixes the line.
• Ask for photographs of each wet area before demolition. Your adjuster needs them.
• Check the contractor's license on the Michigan LARA lookup.
• Read the contract for any promise about payment from your carrier. No contractor controls that decision.

What does a crew do on a burst pipe job, step by step?

A burst pipe job follows a fixed order, and the order explains why speed matters. The first step confirms the water is off and finds the path. A crew member checks the meter, finds the split and reads the walls, ceilings and floors with a moisture meter and a thermal camera. Water moves, so the wet area is nearly always larger than the stain.

The second step is extraction. The crew pulls standing water with pumps and wet vacuums, lifts wet carpet and pad when they will not dry in place, and removes baseboards so air can reach the bottom of each wall. The third step opens what hides water. Where drywall has wicked water above the floor, the crew cuts it back to dry material and takes out wet insulation. Where a ceiling holds water, the crew punctures and drains it before the ceiling falls.

The fourth step is drying. The crew sets air movers and a dehumidifier, closes the room, and takes moisture readings on a schedule. Readings come down as the structure dries, and the crew removes the equipment only when the readings reach a dry standard. Prime takes photographs before demolition and keeps the daily logs, because your adjuster asks for both. The last step is the rebuild: new drywall, flooring, trim and paint, under the same company and the same license.

Where do pipes burst in Oakland County houses?

Oakland County homes lose pipes in the same few places, and a plumber or a restoration crew checks them in this order:

• Kitchen and bathroom supply lines in exterior walls, especially behind a vanity or under a sink on the cold side of the house.
• Pipes in a garage ceiling that run below a bonus room or a bedroom.
• Lines in an unheated crawl space under an addition or a sunroom.
• Attic runs, where insulation can be pushed aside and leave a pipe exposed.
• Outdoor hose bibs that were left connected to a hose at the first frost.
• Basement lines along the rim joist, where the wall meets the foundation.
• Seasonal homes and vacant houses, where nobody notices the first drip. Homes near the lakes of West Bloomfield, Orchard Lake and Waterford fit this case in winter.

Each of these places hides water in a different way. A hose bib leak sits inside a wall for days. A crawl space leak soaks insulation from above. A garage ceiling leak pushes water onto a finished room below.

How do you get an Oakland County house ready before the next cold snap?

Preparation takes an afternoon and costs little. The Prime guide to preventing frozen pipes in Michigan winters covers the full list. The short version:

• Find your main shutoff today. Test it once so you know it turns.
• Disconnect garden hoses and close the inside valve that feeds each outdoor faucet.
• Open cabinet doors under sinks on exterior walls during hard cold so house air reaches the pipes.
• Let a faucet on the coldest wall drip slowly during the coldest night.
• Seal gaps where pipes enter walls, rim joists and garage ceilings.
• If you leave for several days, keep the heat on, and ask someone to check the house or shut off the main and drain the lines.

Who handles a burst pipe in an Oakland County condo or townhome?

In a condo or townhome, the split matters before the phone call. An association usually owns the building shell and shared pipes. An owner usually owns what sits inside the unit. A burst line in a shared wall can wet your unit and your neighbor's unit in the same hour. Read your master deed and your association rules, and tell your association manager when you find water. Prime Restoration still comes first for drying, because the water keeps spreading while the owners sort out responsibility. Your carrier decides coverage under your policy, and the association's insurer may be involved.

Where does Prime work in Oakland County, and which roads does it cover?

Prime Restoration works every Oakland County city and township from four offices: Birmingham (801 S Adams Rd), Troy (Coventry Place, 1621 W Big Beaver Rd), Rochester Hills (Hampton Professional Park, 705 Barclay Cir) and West Bloomfield (5600 W Maple Rd). The dispatcher sends the closest crew to the address. Calls come from Birmingham, Bloomfield Hills, Bloomfield Township, Beverly Hills, Franklin, Troy, Royal Oak, Clawson, Berkley, Southfield, Ferndale, Rochester Hills, Auburn Hills, Lake Orion, Farmington Hills, West Bloomfield, Orchard Lake, Commerce Township, Walled Lake, Novi, Wixom and Waterford. The roads that anchor those calls include Woodward Ave, Telegraph Rd, Maple Rd, Big Beaver Rd, Livernois Rd, Rochester Rd, Tienken Rd, Walton Blvd, Adams Rd, Orchard Lake Rd and Haggerty Rd.

When you call, give the street and the nearest cross street. The dispatcher picks the closest crew and gives you the arrival time.

What goes into the claim file for an Oakland County burst pipe?

Your adjuster will ask for the same few items, and you can collect most of them in the first hour. Start with photographs of the split pipe, the wet walls and ceilings, and the standing water, taken before anything is moved. Add the time you found the water and the last time you knew the house was dry. Keep the plumber's invoice for the repair. Keep Prime's moisture log, the list of materials removed and the estimate for the rebuild. Keep receipts for hotel nights or storage if your policy has such coverage.

The file answers three questions a carrier asks. When did the water start? How far did it spread? What did it take to dry and restore? A dated record that answers all three lets the adjuster work from facts. Your carrier decides coverage under your policy.

What happens after the drying ends?

After the dry standard is reached, the crew removes the equipment and the rebuild starts. The same company that dried your house can rebuild it. In Oakland County, that usually means new insulation, new drywall, paint, trim and flooring where the water forced them out. Prime does this under one license and one project lead, which keeps the schedule short and the paperwork in one place.

The bottom line for Oakland County homeowners

On public data read on November 12, 2026, Prime Restoration combines four Oakland County offices, a typical 25-minute arrival, 24/7 dispatch, help getting a licensed plumber out, direct insurance billing, and rebuild under Michigan Residential Builder License #262500492. Call (586) 277-1069.

This comparison uses publicly available information from each company's own website, read on November 12, 2026. All companies other than Prime Restoration are independent businesses with no affiliation to Prime Restoration. Services, credentials and ratings change over time. Coverage decisions and claim payments are made solely by your insurance carrier. Prime Restoration is a Michigan licensed residential builder.