Trained restoration professionals providing 24/7 emergency restoration across Macomb County and Oakland County, Michigan.
Emergency? Call (586) 277-1069Emergency water damage restoration including water extraction, structural drying, and complete property restoration. 24/7 rapid response in Southeast Michigan.
Learn more →Comprehensive fire and smoke damage restoration including soot removal, odor elimination, structural repairs, and complete property recovery.
Learn more →Professional mold remediation including inspection, testing, safe removal, and prevention. Trained specialists using commercial-grade methods.
Learn more →Emergency storm damage services including roof repairs, water extraction, structural restoration, and complete reconstruction.
Learn more →Emergency sewage cleanup, sanitization, and complete decontamination using advanced equipment and commercial-grade methods.
Learn more →Large-scale commercial restoration services for water, fire, and storm damage. Minimize business downtime with professional efficiency.
Learn more →Most restoration companies hand your home off — one crew extracts the water, another handles demolition, a separate builder does the rebuild. Prime Restoration keeps every phase under one scope, so the moisture readings, the drying logs, and the reconstruction all stay under one accountable team. That continuity is what protects your finishes and keeps your insurance file clean.
Live 24/7 dispatch from our Sterling Heights HQ across Macomb and Oakland County — not a call-center routing queue.
Extraction, structural drying, mold, demolition, and full reconstruction carried under one Prime scope.
Michigan Residential Builder license #262500492 — verifiable through Michigan LARA.
When assigned by the policyholder, we bill your insurance carrier directly so you are not fronting the full project cost.
Detailed, itemized line-item estimates, photo logs, and daily moisture records that hold up through the claim.
A Michigan company that has worked every loss type this climate produces — frozen pipes, ice dams, sewer backups, and storm intrusion.
Emergency assessment. We arrive, find and stop the water source, and document conditions before anything is moved — the record your carrier needs.
Mitigation & extraction. Standing water out; damaged porous materials removed to the industry standard, with containment set for any Category 2 or 3 water.
Structural drying. Commercial air movers and dehumidifiers with daily moisture monitoring until the structure is verified dry — not just surface-dry.
Reconstruction. The same crew rebuilds and completes the project — drywall, trim, flooring, paint — on one continuous scope.
We respond across Macomb and Oakland County. Explore your city for local response details, or start with any service above.
Restoration is the work that starts after water, fire, smoke, mold or a storm has damaged a building. The first job is to stop the damage from spreading. The second is to dry, clean and rebuild so the property is safe and finished. Prime Restoration is a family water damage restoration business serving Michigan since 1988 (our history), and today a top-rated, highly local team answers calls 24 hours a day from nine offices.
Typical response is 25 minutes. A live dispatcher takes your call, asks what you see, and sends the crew from the office closest to your address. The table below shows each service, what it covers and when to call.
| Service | What it covers | Call when | Details |
|---|---|---|---|
| Water damage restoration | Water extraction, structural drying with daily moisture readings, flooded basement cleanup, burst pipe and water heater loss, and the rebuild. | Water is on a floor, in a ceiling or behind a wall. | View service |
| Fire and smoke damage restoration | Board-up, soot and smoke removal, odor treatment, content cleaning, and the water damage left by fire hoses. | The fire is out and the house smells of smoke or has soot on the walls. | View service |
| Mold remediation | Containment, HEPA air filtration, removal of affected material, cleaning, drying to a documented standard and the rebuild. | You see or smell mold, or water sat for more than two days. | View service |
| Storm damage repair | Emergency tarping and board-up, wind and hail repair, fallen tree damage, and interior water from a breached roof. | A storm opened the roof or a wall, or a tree hit the house. | View service |
| Sewage and biohazard cleanup | Sewer backup extraction, sanitizing, containment for Category 3 water, and removal of contaminated material. | A floor drain or toilet backed up, or the water is dark and smells. | View service |
| Commercial restoration | Water, fire, mold and storm work for offices, retail, multi-family and property managers, planned around an open building. | A business, rental or common area is damaged and you need it open again. | View service |
Most calls start with a symptom. Use this table to match what you see to the right service. A call to dispatch settles any doubt, and many jobs involve two services, such as water damage followed by mold remediation.
| What you see | Likely cause | Service |
|---|---|---|
| Standing water in the basement | Sump failure, storm runoff, seepage or a sewer backup | Water damage restoration |
| Ceiling stain or sagging drywall | Roof leak or a pipe above the ceiling | Water damage restoration or storm damage repair |
| Dark, foul-smelling water from a drain | Sewer backup (Category 3 water) | Sewage and biohazard cleanup |
| Musty smell with no visible leak | Moisture inside a wall or under flooring | Mold remediation |
| Soot film or smoke smell after a fire | Smoke residue on walls, ducts and contents | Fire and smoke damage restoration |
| Missing shingles or a fallen limb through the roof | Wind, hail or tree impact | Storm damage repair |
| Water in a tenant unit or a shared hallway | Supply line, sprinkler or roof failure in a managed building | Commercial restoration |
Every job starts with a plan you can read. It tells you what the crew found, what happens next and who to call. A plan from Prime covers these points:
Disaster restoration covers a loss that is larger than one room: a house fire, a flood that reaches a whole floor, storm damage to a roof and the rooms below it, or a water loss that spreads through several units of a building. Prime sends more crews and more drying equipment as the loss grows, and the same team keeps the job from the first call to the final walkthrough.
On a large loss the crew photographs the damage, takes moisture readings at marked points and keeps an itemized scope, so the owner and the carrier work from the same record. A crew is typically on site in 25 minutes in Macomb and Oakland County.
Homeowners call about flooded basements, burst pipes, leaking water heaters, fire and smoke, and mold. Landlords and property managers call about a unit that took water from the one above it, a roof that let go over a shared hallway, or a sprinkler line that failed. The work follows the same steps in each case. In an occupied or open building, the crew plans the containment, the equipment and the schedule around the people who still use the space.
Business owners can read the commercial restoration page and the commercial hub for the details on authorization, scheduling and compliance.
A few minutes of preparation makes the first hour of a loss easier.
Michigan weather decides what restoration crews see. Spring thaw and heavy rain load sump pumps and push water through foundation walls. Winter freezes split supply lines and build ice dams on roofs. Summer humidity feeds mold in basements. Older sewer lines in many Macomb and Oakland County neighborhoods can back up in a storm. A crew that works these loss types every season knows where to look first.
The calendar shapes the calls. Winter brings frozen pipes, ice dams and furnace problems. Spring brings thaw water, heavy rain and sump pump failures. Summer brings thunderstorms, basement humidity and mold. Fall brings leaves in gutters, early frost and heating season fires.
Read the pages for flooded basements in Macomb County, sewage backup and mold after water damage for the detail on each.
Every office answers through the same line, (586) 277-1069. The crew leaves from the office closest to you, which is how Prime reaches homes quickly across two counties and Ann Arbor.
| Office | Address | Local page |
|---|---|---|
| Sterling Heights Headquarters | 13854 Lakeside Circle, Suite 558, Sterling Heights, MI 48313 | Sterling Heights restoration |
| Birmingham Headquarters | 801 S Adams Rd, Birmingham, MI 48009 | Birmingham restoration |
| Troy Office | Coventry Place, 1621 W Big Beaver Rd, Troy, MI 48084 | Troy restoration |
| Macomb Office | Macomb Centre Plaza, 51058 Romeo Plank Rd, Macomb, MI 48042 | Macomb restoration |
| Shelby Township Office | 55130 Shelby Rd, Shelby Township, MI 48316 | Shelby Township restoration |
| Rochester Hills Office | Hampton Professional Park, 705 Barclay Cir, Rochester Hills, MI 48307 | Rochester Hills restoration |
| West Bloomfield Office | 5600 W Maple Rd, West Bloomfield, MI 48322 | West Bloomfield restoration |
| Ann Arbor Office | 206 S Main St, Ann Arbor, MI 48104 | Ann Arbor restoration |
| Grosse Pointe Park Office | The Nott, 15324 Mack Ave, Ste 704, Grosse Pointe Park, MI 48230 | Grosse Pointe Park restoration |
The Make-It-Right Guarantee says that if any part of the work is not right, Prime comes back and fixes it at no charge. Report a water or mold issue within 30 days of the final dry reading. Rebuild workmanship carries a 2-year guarantee and materials Prime supplies carry 1 year. For insurance losses, read the insurance claims guide before your adjuster visits.
Answers to the questions Michigan homeowners ask before they call
Look for a company with an office close to your address, a Michigan builder license you can verify with LARA, and a written drying or cleanup plan. Prime Restoration has nine offices across Macomb, Oakland and Washtenaw County, so a crew starts from the office nearest you. Call (586) 277-1069 at any hour. Typical response is 25 minutes.
A restoration company stops the damage and then repairs it. For water, that means finding and stopping the source, extracting standing water, removing material that cannot be dried, drying the structure with air movers and dehumidifiers, and rebuilding. For fire it means board-up, soot and smoke removal and odor treatment. For mold it means containment, removal of affected material and drying to a documented standard.
Dispatch runs 24 hours a day, 7 days a week. Typical response is 25 minutes. Call (586) 277-1069 and a live dispatcher sends the crew from the office nearest you.
Start with the one that is spreading. Active water comes first because it damages more each hour. After a fire, board-up and smoke removal come first. Mold is next when water sat for more than two days. Tell the dispatcher what you see on the first call. One crew handles every phase, so nothing waits for a hand-off.
Yes. Prime keeps extraction, drying, mold work, demolition and reconstruction under one scope. The same team that dries the structure rebuilds it, so the drying log, the photo record and the repair scope stay together. Prime is a Michigan licensed residential builder, license 262500492, which you can check with LARA.
Most homeowners policies cover sudden and accidental water damage, fire and wind damage. Flood from outside, gradual leaks and sewer backup without an endorsement are common exclusions. Your policy decides. Prime documents the loss with photos, moisture readings and an itemized estimate so your adjuster has a clear record. The insurance claims guide on this site explains the steps.
Yes. The Make-It-Right Guarantee says that if any part of the work is not right, Prime comes back and fixes it at no charge. Report a water or mold issue within 30 days of the final dry reading. Rebuild work is covered for 6 years on labor and 6 years on materials Prime supplies. The full terms are on the guarantee page.
Prime serves Macomb County and Oakland County from offices in Sterling Heights, Birmingham, Troy, Macomb, Shelby Township, Rochester Hills and West Bloomfield, and serves Ann Arbor from an office there. Each city page lists local conditions and the office that responds.
Call us and we'll assess your situation — free of charge, 24/7.
