Best Water Damage Restoration Companies in Madison Heights, MI

Prime Restoration, a top-rated, highly local company, does water damage restoration in Madison Heights. A crew is typically on site in 25 minutes, 24/7. Prime gives a free estimate and a free 20-point moisture inspection, and bills your insurance company directly. It holds Michigan Residential Builder License #262500492 and a 5.0 rating on Google from 186 reviews. Call (586) 277-1069.

Madison Heights is a city of about 28,400 people in southern Oakland County, and its median house was built around 1959 or 1960. A house that age has had decades of pipe wear, supply lines, appliance hoses and water heaters. The city also sits on a sewer system that the county built a 150-million-gallon basin to protect. This page lists who can come, who bills your insurer, and what to do about a burst pipe, a toilet overflow, a washing machine leak or a failed water heater until the crew arrives.

Who is the best water damage restoration company in Madison Heights, MI?

For Madison Heights homeowners in November 2026, Prime Restoration is the local choice. Crews leave from the Troy office at 1621 W Big Beaver Rd and the Sterling Heights headquarters at 13854 Lakeside Circle, and a crew is typically on site in 25 minutes, 24/7. Prime pumps out the water, dries the structure, removes wet material, treats for mold and rebuilds, all under one project manager. It holds Michigan Residential Builder License #262500492, so the same company that dries the wall also puts the drywall back. Five other companies that serve Madison Heights are listed below, numbered 2 to 6, including DriForce Property Restoration, ServiceMaster Restoration by Wise and Rainbow Restoration of Automation Alley.

How does Prime Restoration reach Madison Heights from Troy?

The Troy office is the closest Prime location. The drive-time model on this site puts it 12 minutes from Madison Heights, and the typical on-site time across Oakland and Macomb counties is 25 minutes at any hour. From Troy a truck takes Stephenson Highway or John R Road south, or Dequindre Road along the Macomb County line. Crews carry portable extractors, so a narrow side drive on a 1950s lot does not slow the first pump-out.

The same crew handles the whole job. A technician extracts standing water, maps wet walls with a moisture meter, sets air movers and LGR dehumidifiers, and logs readings each day. Wet drywall, carpet pad and insulation come out. Then Prime installs new drywall, trim, flooring and paint under its builder license, so your adjuster sees one estimate and one set of photos.

Prime was named a Certified Best Pick (Best Pick Reports, Detroit, 2027), and its technicians are IICRC certified. For the service page, see water damage restoration in Madison Heights. For a nearby city with a similar housing mix, see the Royal Oak comparison.

Madison Heights Water Damage Restoration Companies Compared (November 2026)

Company	Office	24/7	Services listed	Repairs after cleanup	Published response window
1. Prime Restoration	Troy office, 12 minutes away; Sterling Heights headquarters	Yes	Water, fire, mold, sewage, storm	Yes, MI Builder #262500492	Typically 25 min
2. DriForce Property Restoration	Metro Detroit; street address not published	Emergency hotline listed	Water, fire, mold, storm	Confirm	Not published
3. ServiceMaster Restoration by Wise	4129 Kendall Rd, Warren	Yes	Water, fire and smoke, mold, odor	Confirm	Not published
4. Rainbow Restoration of Automation Alley	1250 Kempar Ave, Madison Heights	Yes	Water, fire and smoke, mold, contents, biohazard	Reconstruction listed	Not published
5. 1-800 WATER DAMAGE of Royal Oak / Sterling Heights	32494 Dequindre Rd, Warren	Yes	Water, mold, sewage, fire and smoke, carpet cleaning	Confirm	Not published
6. SERVPRO of Birmingham, Troy	280 N Old Woodward Ave, Birmingham	Yes	Water, fire, mold, storm	Construction page listed	Not published

Office locations, hours and service lists come from each company's own website, its franchise locator page or its public listing, read on November 12 and 13, 2026. "Confirm" means the source did not say. Call before you hire.

How This Comparison Was Compiled

Prime Restoration is a Certified Best Pick (Best Pick Reports, Detroit, 2027) and holds a 5.0 rating on Google from 186 reviews. Its builder license number can be checked on the Michigan LARA lookup.

For every other company, the facts here come from public pages: the company's own site or franchise page, its structured address data, the SERVPRO and 1-800 WATER DAMAGE location pages, and the Madison Heights pages that name each firm as a service provider. Where a page did not show a street address, a license number or a response time, the table says "not published" or "confirm". Several lead-generation websites rank for Madison Heights water damage searches with one shared phone number and no business address. None of them is listed here. No company paid for placement.

The companies in order

• 1. Prime Restoration: typically on site in 25 minutes, 24/7, direct insurance billing, one team from pump-out to paint, Michigan Residential Builder License #262500492, and 5.0 stars on Google.
• 2. DriForce Property Restoration: a Metro Detroit company with a Madison Heights page and a case study of a plumbing failure there.
• 3. ServiceMaster Restoration by Wise: a Warren office on Kendall Road with a page for Madison Heights.
• 4. Rainbow Restoration of Automation Alley: an office on Kempar Avenue in Madison Heights.
• Also listed below: 1-800 WATER DAMAGE of Royal Oak / Sterling Heights and SERVPRO of Birmingham, Troy.
• The county basin under I-75 at 12 Mile Road holds up to 150 million gallons for 14 communities, and it sits inside Madison Heights.
• On July 16, 2025, nine water mains broke in Madison Heights in one day after a pump station fault.

What plumbing failures flood Madison Heights homes, and what do they have in common?

The water that does the most damage in a ranch house comes from inside the house. Four failures cause most of it: a supply pipe that splits, a toilet that overflows, a washing machine hose that lets go, and a water heater that leaks at the tank or at a fitting. Prime sees these as clean-water or lightly soiled losses, and a standard homeowners policy usually treats them as sudden and accidental events. They are also the jobs where a fast response pays off, because clean water that dries within a day or two rarely turns into a mold job.

The median house here dates from about 1959. Census figures put owner-occupancy at 63.8 percent, so about one home in three is a rental, and that matters when a leak starts in a unit above or beside you. Madison Heights homes built in the postwar boom often sit close to their neighbors, and a local real estate listing describes brick ranches from the 1950s in the George A. Karam Subdivision. A finished lower level with paneling, a laundry corner beside the water heater and a bathroom over a crawl space are the places where a plumbing failure finds the most to ruin.

• Burst or frozen pipe. A line in an outside wall, an unheated garage or a crawl space freezes first. The pipe usually splits where the ice sits, but the water pours out where the ice thaws, which can be a different room. The December 2017 cold snap broke mains east of John R between 11 Mile and 13 Mile, and the same cold reaches the pipes in your wall.
• Toilet overflow. A clogged drain or a failed fill valve sends water over the bowl rim. If the bowl held waste, the water is Category 2 or 3 and needs protective gear and removal of carpet pad.
• Washing machine leak. A rubber hose that bulges or a drain hose that slips out of the standpipe can run for an hour before anyone hears it.
• Water heater leak. A tank that rusts through can empty onto the floor at once. A slow drip at the relief valve or a fitting soaks the base of nearby drywall for weeks, which a carrier may treat as a long-term leak.

What should you do in the first hour after a pipe bursts in your Madison Heights house?

Move in this order and keep your feet dry.

1. Close the main. The main shutoff is usually inside the house where the line comes through the foundation wall, often near the meter or the water heater. Turn it clockwise. If it will not turn, call a plumber right away.
2. Cut power from a dry place. Switch off breakers for the wet rooms. If the panel stands in water, stay out and call DTE at 1-800-477-4747.
3. Open a faucet. Run the lowest cold tap to drain the pressure out of the line.
4. Take photos and a short video. Show the split pipe, the water line on the wall and every wet item before you move it.
5. Call Prime Restoration. Call (586) 277-1069 before you call the insurer. A crew is typically on site in 25 minutes, and Prime helps get a licensed plumber to the house to fix the pipe while the crew extracts the water.
6. Call your carrier. Report the loss the same day. Most policies expect you to protect the property, and mitigation costs are easier to support when the file shows dates and readings.

If the break is in the street or at the meter, the city handles it. The Water and Sewer Division service line is (248) 837-2797, and the city's emergency line is (248) 585-2100. Do not wait for the city before you start drying a wet room in your own house.

Why did nine water mains break in Madison Heights on July 16, 2025, and what does high pressure do to the plumbing inside your house?

The mayor said the city learned of an equipment problem at the Great Lakes Water Authority's North Service Center, the pump station at Hall Road and Dequindre. Pressure surged well over 100 PSI, while the city's system is built for a normal range of 60 to 70 PSI. Nine breaks followed, at addresses on John R, Dequindre, Stephenson, Elliott, West Farnum, North Avis, Jenifer and Lenox. The city buys its water from GLWA and runs 131 miles of water main.

The news reports describe broken mains and do not mention household plumbing. A surge of that size is a fair reason to check the lines inside a 60-year-old house. Look at the washing machine hoses, the connectors at the water heater and the supply lines under sinks and behind toilets. A rubber hose with a bulge, a braided line with rust at the ferrule, or a fitting with a white crust is a hose waiting for its worst day. A plumber can install a pressure regulator and check the setting.

Who pays when a pipe, a hose or a tank lets go?

A standard homeowners policy usually covers sudden and accidental water from a burst pipe, a supply line or an appliance hose. It usually excludes a slow leak, such as a drip under a sink that rotted a cabinet over months. The same line separates a tank that splits overnight from a valve that wept for a season. Sewer or drain backup is usually covered only with an added endorsement. The carrier decides what your policy covers, and neither Prime nor the plumber can promise an outcome.

What helps your claim is the file. Prime keeps a photo record of the source, a daily moisture log that shows readings falling toward the dry standard, the equipment list with set and pull dates, and a line-item estimate for demolition and rebuild. It bills your carrier directly when you sign the assignment.

Renting in Madison Heights: who calls whom when the leak comes from the unit above?

About one household in three here rents. A tenant should call the landlord or property manager at once about the source, and should also call a restoration company if the water is already on the floor. The landlord's policy generally covers the building, and a tenant's renters policy generally covers the tenant's belongings. Ask the property manager in writing who authorizes the drying. Prime Restoration can start extraction and then coordinate with the management company and the carriers on both sides. Keep every photo, because the question of whose pipe it was often comes later.

Which sewer basin sits inside Madison Heights, and what does it mean for your basement?

This is the fact most Madison Heights homeowners have never read. The George W. Kuhn Retention Treatment Basin sits beneath the I-75 overpass at 12 Mile Road, with its operations address at 1400 Ajax Drive. The Oakland County Water Resources Commissioner operates it, and the Kuhn Drain Drainage District owns it. It holds up to 150 million gallons of combined sewage and rainwater, screens the flow, disinfects it and pumps it to Detroit for treatment. The 14 communities it serves are Berkley, Beverly Hills, Birmingham, Clawson, Ferndale, Hazel Park, Huntington Woods, Madison Heights, Oak Park, Pleasant Ridge, Royal Oak, Royal Oak Township, Southfield and Troy.

The basin runs about 2.1 miles from just west of I-75 east toward Dequindre Road, in the path of the Red Run Drain. Construction began in October 2001 and finished in 2005. When rain exceeds its capacity, disinfected flow goes into the Red Run, a tributary of the Clinton River. In the August 2014 storm, about 2 billion gallons moved through the system into the Red Run, and the damage to the basin was put at 3 to 5 million dollars.

The practical point for a homeowner is that a full basin and full lines behind it can push water back through a basement floor drain in any of the 14 towns. A plumbing failure inside the house and a backup from the street look alike for the first minute, so ask what the water carries. Clean water from a supply line has no smell. Water from a floor drain has one, and it is a Category 3 loss.

What happened in Madison Heights on August 11, 2014, December 27, 2017, and July 16, 2025?

August 11, 2014. News reports say more than 5 inches of rain fell over southeast Michigan in about three hours. About 2 billion gallons of partly treated flow moved into the Red Run Drain. Basements flooded across the 14 communities.

December 27, 2017. Cold weather broke several water mains east of John R Road between 11 Mile and 13 Mile. The city said rust and sediment stirred up by the breaks turned water brown, and that the water was still safe to drink.

July 16, 2025. Nine water mains broke in a day after the GLWA pump station fault at Hall Road and Dequindre. Mayor Roslyn Grafstein said that day that her public works team had fixed all nine breaks.

The three events are three different kinds of water. The 2014 loss was a system overflow, the 2017 loss a cold-weather main break, and the 2025 loss a pressure event. Each calls for its own drying plan.

Which Madison Heights neighborhoods and roads see these losses most?

Madison Heights uses ZIP code 48071, and the water problems follow the age of the houses and the lay of the lines.

• The John R Road corridor. A 25305 John R address was one of the 2025 break sites.
• The Dequindre Road line with Warren. The Macomb County boundary. A 28731 Dequindre address was a 2025 break site.
• Stephenson Highway. Two 2025 break sites, 32295 and 29333 Stephenson, sat on this commercial spine with homes on the side streets.
• East of John R, between 11 Mile and 13 Mile. The area named in the December 2017 break reports. Postwar blocks with full basements.
• Elliott, West Farnum and Lenox. Residential streets that all appear on the city's list of July 2025 break sites.
• North Avis and Jenifer. Two more 2025 break addresses, 32500 North Avis and 1255 Jenifer, on blocks of brick ranches.
• The Palmer Boulevard and George A. Karam Subdivision area. Classic 1950s brick ranches.
• The 12 Mile Road and I-75 corner. The basin and the Red Run Drain path, with the 1400 Ajax Drive operations site.
• 13 Mile Road. City Hall stands on 13 Mile Road, and the county's Red Oaks park land lies on the same road farther east.

Lot size matters. Houses sit close together, so a crew that plans for tight access starts the extraction faster.

How do you get a 1950s Madison Heights house ready for the next hard freeze?

The work is small, and it is best done in November. Walk the house with a flashlight and check the places where a 1959 floor plan puts a pipe in a cold spot: the wall behind a kitchen sink on an outside wall, the line to the hose bib, the garage wall that shares a bathroom stack, and any run that crosses an unheated crawl space or an enclosed porch.

• Find the main shutoff now. Every adult in the house should know where it is and which way it turns. Tag it. A valve that has sat for 30 years may need exercising once, so turn it off and on in daylight, not at midnight with water on the floor.
• Disconnect the hoses. Remove garden hoses, shut the inside valve to each hose bib and drain the outside spigot.
• Open the cabinet doors. On a night below 20 degrees, let warm air reach the pipes under a sink on an outside wall. A thin stream from the faucet farthest from the main keeps water moving.
• Keep the heat on. If you leave town, set the thermostat no lower than 55 degrees and ask someone to check the house. A furnace that fails while you are away is how a pipe splits in an empty house.
• Replace old washer hoses. A braided steel hose costs little next to a flooded basement. Write the install date on the hose.
• Look at the water heater. Check the base for rust streaks and the relief valve for drips. A tank that shows wet rust at the seam is near the end of its life.
• Know the city numbers. The Water and Sewer line is (248) 837-2797 and the city emergency line is (248) 585-2100.

If a pipe is frozen but has not burst, open the tap, keep the water running and warm the pipe with a hair dryer, starting at the faucet end. Never use a torch. A frozen line that thaws and splits can send water into a wall cavity out of sight, so check the wall below the pipe for a cold, damp patch over the next day. A technician can run a moisture meter across that wall in minutes during the free 20-point inspection.

Where does the water from a plumbing leak go in a Madison Heights house?

Water moves down and out. It runs across the floor to the lowest point, wicks up the bottom of drywall by an inch or more, soaks into carpet pad and the plywood or wood subfloor beneath, and drops through floor openings around pipes into the room below. On a slab, it spreads under flooring, and in a basement it finds the floor drain, the sump pit or the seam where the wall meets the slab. A leak from a second-floor bath in a two-story house runs down inside the wall and shows up as a stain on the ceiling below long after the source stops.

That is why a free moisture inspection matters after a plumbing loss. The visible puddle is about a third of the story. The rest sits behind baseboard, under vinyl, in insulation and inside the cavity of an outside wall. Prime maps the wet area with a moisture meter and a thermal camera, and then dries only what the readings show is wet.

Is the water from a plumbing failure clean, and does the category change the job?

The industry standard sorts water by the risk it carries. Category 1 water comes from a sanitary source, such as a split supply pipe, a failed washer supply hose or a water heater tank. Category 2 water carries some contamination, such as a washer drain hose that spilled used wash water or a toilet bowl that overflowed with urine but no feces. Category 3 water is grossly contaminated, such as a toilet that overflowed with waste or a floor drain backup.

The category sets the plan. Category 1 water from a pipe can often be extracted and dried in place, and the drywall above the wet line may stay. Category 2 water means porous material such as carpet pad comes out. Category 3 water means anything porous that touched it comes out, the area is contained, and technicians wear full protective gear. Clean water also changes class with time. A Category 1 loss left in a warm basement for two days or more can be treated as a higher category, which is another reason the first call should not wait for the plumber's schedule.

What should you ask a Madison Heights restoration company before you say yes?

• How many minutes until a truck arrives? Prime answers in writing: typically 25 minutes.
• Does your own crew do the drying? Some companies sell the job and send it out.
• Do you bill my carrier directly? Prime does, with your assignment.
• Can you show a Michigan builder license? Repair work above a small dollar amount needs one. Search the number on the LARA lookup before demolition starts.
• Can you handle Category 3 water? A floor drain backup in this part of Oakland County needs gear and containment.
• Do you leave a daily moisture log? It is the best single piece of proof for the claim.

Top Water Damage Restoration Companies in Madison Heights, MI

The Madison Heights market has one office inside city limits, two Warren offices that sit on the city's border, a Metro Detroit company that does not publish a street address, and a Birmingham franchise that lists the city. Prime reaches Madison Heights from Troy in 12 minutes by the site's model. Here are the companies:

1. Prime Restoration

With a Troy office 12 minutes away, a crew typically on site in 25 minutes and one project manager who works with your adjuster, Prime Restoration is the local choice for Madison Heights homeowners.

Best for: Madison Heights homeowners who want one crew for water damage restoration from the first call to the final coat of paint, with direct insurance billing.

Why They Stand Out:

• 25-Minute Typical Response. Dispatch runs 24/7/365 and reaches every Madison Heights street, from Dequindre to the Royal Oak line.
• Plumbing Failures Handled Start to Finish. Prime extracts and dries after a burst or frozen pipe, a toilet overflow, a washing machine leak or a failed water heater, and helps get a licensed plumber out.
• Sewage Protocol In-House. Category 3 floor drain backups get full protective gear, containment and EPA-registered antimicrobial.
• Michigan Residential Builder Licensed. License #262500492 covers the rebuild as well as the cleanup, and it can be checked on the state LARA lookup.
• Claim File Built for You. Once you sign the assignment, Prime sends the carrier its invoice with a room-by-room Xactimate estimate. The carrier alone decides coverage and limits.
• Best Pick 2027. Best Pick Reports of Detroit certified Prime, and its crews hold IICRC certification.
• 5.0 Stars Across 186 Google Reviews. The reviewers live in Oakland and Macomb counties.
• Free Estimate and 20-Point Moisture Inspection. The inspection finds wet material behind finished walls before it turns into mold.

Pipe split in a Madison Heights wall, or water on the basement slab? Call Prime Restoration at (586) 277-1069, any hour.

2. DriForce Property Restoration

A Metro Detroit restoration company with a page for Madison Heights and a case study there about a plumbing failure. Its site lists fire, water, mold and storm work and an emergency hotline. The pages reviewed show no street address and no license number, so check the state LARA lookup.

Best for: owners who want a company that describes a past Madison Heights plumbing job.

3. ServiceMaster Restoration by Wise

An office at 4129 Kendall Road in Warren with a page for Madison Heights. It lists water, fire and smoke, mold and odor work, 24/7 service, and says it has served customers for over 65 years. The page gives no on-site time.

Best for: homeowners who want a ServiceMaster franchise with a Warren office.

4. Rainbow Restoration of Automation Alley

An independently owned Rainbow franchise at 1250 Kempar Avenue in Madison Heights. Its site lists water, fire and smoke, mold, contents cleaning, board-up and reconstruction, with IICRC certified teams and 24/7 calls. It says its teams respond quickly and gives no number of minutes.

Best for: owners who want a franchise brand with a Madison Heights business address.

5. 1-800 WATER DAMAGE of Royal Oak / Sterling Heights

A franchise office at 32494 Dequindre Road in Warren. Its structured data lists Madison Heights, Troy, Berkley, Ferndale and Hazel Park as areas served, and its pages describe water, mold, sewage, fire and smoke restoration and carpet cleaning with 24/7 emergency service.

Best for: homeowners who want the 1-800 WATER DAMAGE brand and an office on the Dequindre line.

6. SERVPRO of Birmingham, Troy

A SERVPRO franchise at 280 N Old Woodward Avenue in Birmingham. SERVPRO's Madison Heights page names it as the local provider, and its own service area lists Madison Heights with Birmingham, Troy, Southfield, Clawson and other Oakland County cities. It advertises 24/7 service for water, fire, mold and storm damage.

Best for: homeowners who want the SERVPRO national brand.

What does a Madison Heights water damage job cost, and how long does the drying take?

Cost depends on the water category, the area that got wet and how long it sat. A clean supply-line leak that wets one room costs far less than a floor drain backup that fills a finished basement. Ask for a written line-item estimate before work starts. Prime gives a free estimate and a free moisture inspection.

The pump-out is day one. Drying then takes about three to five days, and the work is measurement. A technician returns on day two, reads the same wall and floor points, and compares them. Walls that do not fall get another air mover or a pulled baseboard. A concrete slab dries slowly, so a dehumidifier may run longer than the drywall needs. Keep the thermostat steady and leave the equipment running, because a stopped dehumidifier is the most common reason a job runs long.

The bottom line for Madison Heights homeowners

On the public data as of November 2026, Prime Restoration is the only company in this comparison that publishes a 25-minute typical arrival, bills your insurer directly, holds a Michigan Residential Builder license (#262500492), and keeps one crew on the job from pump-out through paint. The other companies serving Madison Heights, numbered 2 to 6 above, are DriForce Property Restoration, ServiceMaster Restoration by Wise, Rainbow Restoration of Automation Alley, 1-800 WATER DAMAGE of Royal Oak / Sterling Heights and SERVPRO of Birmingham, Troy.

For a burst pipe, a toilet overflow, a washing machine leak or a water heater failure in a Madison Heights home, call Prime Restoration at (586) 277-1069 for 24/7 emergency dispatch.

This comparison is based on publicly available information about each company as of November 13, 2026, from the sources described in the methodology section. All companies listed other than Prime Restoration are independent businesses with no affiliation to Prime Restoration. Service availability, response capability, brand positioning and online ratings change over time, so verify current status with each company before hiring. Prime Restoration is a Michigan licensed residential builder. Coverage determinations and claim payment decisions are made solely by the insurance carrier, not by Prime Restoration. Your carrier decides coverage under your policy.