Best Washing Machine Leak Cleanup Companies in Oakland County, MI

Prime Restoration, a top-rated, highly local company, cleans up washing machine leak water damage in Oakland County. A crew is typically on site in 25 minutes, 24/7. Prime dries the laundry floor and any ceiling below, gives a free estimate, bills your insurance company directly and can help get a licensed plumber out. Prime holds a 5.0 rating on Google from 186 reviews. Call (586) 277-1069.

Which Oakland County company should you call when a washing machine leaks?

Call Prime Restoration. Prime's Oakland County offices are Birmingham at 801 S Adams Rd, Troy at Coventry Place, 1621 W Big Beaver Rd, Rochester Hills at Hampton Professional Park, 705 Barclay Cir, and West Bloomfield at 5600 W Maple Rd. The seven other companies below, numbered 2 to 8, are compared on the services they list and the cities they name. Close the valves behind the machine, then call (586) 277-1069.

What do you do in the first hour after a washing machine floods?

1. Turn both valves behind the machine clockwise until they stop. Do this even if the floor already looks dry.
2. Unplug the machine or switch off its circuit. Do not touch the plug while you stand in water.
3. Call Prime Restoration at (586) 277-1069 before you call a repair person or your insurance company.
4. Go to the room below the laundry. Look at the ceiling for a stain, a sag or a drip. Stay out from under a bulge.
5. Photograph the hoses, the valves, the machine and the water line on the floor. Photograph the ceiling below.
6. Write down the time you found the water and the last time the machine ran.
7. Call your insurance company when the water is stopped and Prime is on the way. Your carrier decides coverage under your policy.

Which part of the washer failed, and does it change the job?

The supply hoses

A washer has two supply hoses, one hot and one cold. They carry water at house pressure from the wall valves to the machine. When one fails, the water keeps coming until someone closes the valve. The length of time the water ran sets the size of the job, not the size of the machine. A hose that fails while the family is at work can run for hours.

The drain hose

The drain hose carries used water out of the machine into a standpipe or a sink. It only puts out water while the pump runs. A drain hose that slips out of the standpipe, or a standpipe that backs up, releases the water of one load. That is far less than a supply hose, but the detergent water still soaks a floor.

The door boot and tub seal

A front-load washer seals its door with a rubber boot. A torn boot leaks a little with every wash. The leak is small, so people often find it only after a musty smell or a soft spot appears. Long-term seepage like this is the kind of loss homeowners policies commonly exclude, and your carrier decides.

The drain pan

Many second-floor laundry rooms have a pan under the machine. A pan catches a small leak and sends it to a drain line. If the drain line is missing, kinked or clogged, the pan fills and the water spills over the edge. A pan is a backup, not a replacement for a good hose and a closed valve. Prime's page on washing machine leak water damage covers each failure in more detail.

What do the State Farm hose-failure numbers say about Michigan?

State Farm published a newsroom story on July 27, 2021 about the cost of hose failures. It reported that the company paid nearly $30 million in homeowners claims for water damage from hose failures in 2020, with an average claim of $10,200, a figure it said can vary by state. It named Georgia ($10 million), Florida ($8.5 million), Texas ($8 million), Alabama ($7.5 million) and California ($6 million) as the top five states. Michigan was not in that top five.

State Farm's advice in the same story is to replace supply hoses every three to five years and to consider steel braided hoses in place of rubber. The figures are national and cover all hose failures, not only washers. Read the story, A $30M load of laundry, for the full breakdown by month. For Oakland County homeowners, the practical rule is simple: put a date on every hose, and replace any hose older than five years.

What happened in Oakland County that affects washing machine owners?

February 2015: the cold that did not quit

The National Weather Service in Detroit ranked February 2015 among the top weather events of the 2010s and described it as one of the top two or three coldest months on record at all three of its climate sites. A laundry room on an exterior wall, over a garage or in an unheated addition has supply valves and hoses in the coldest spot in the house. The NWS list is at weather.gov/dtx.

July 27, 2021: the State Farm report

The State Farm numbers above come from claims paid in 2020 and a newsroom story dated July 27, 2021. They give homeowners a way to compare a hose that costs a few dollars with a loss that averages $10,200.

May 10, 2026: the northern Oakland County main break

A 42-inch main in northern Oakland County ruptured on May 10, 2026. Governor Gretchen Whitmer declared a state of emergency, and boil water advisories reached Orion Township, much of Rochester Hills, part of Auburn Hills and some Oakland Township customers. GLWA told residents to prepare for a minimum of 14 days without water. During any water outage, close both laundry valves, and open them again only after you check the room. Source: WDIV, May 11, 2026.

Oakland County Washing Machine Leak Water Damage Companies

1. Prime Restoration

Prime Restoration answers washing machine calls in Oakland County from four offices, typically in 25 minutes, 24/7. The crew confirms the valves are closed, finds the path of the water, reads the laundry floor, the subfloor, nearby cabinets and the ceiling below with a moisture meter, and starts drying. Prime writes an itemized estimate for the adjuster and rebuilds drywall, flooring and trim under Michigan Residential Builder License #262500492. Prime is an IICRC Certified Firm and a family water damage restoration business since 1988.

Best for: an Oakland County homeowner who wants one team for drying a laundry floor and the ceiling below, the insurance record, an appliance or plumbing repair visit and the rebuild.

Why they stand out:

• Typical 25-minute arrival, 24/7, from four Oakland County offices.
• Reads every layer, from the floor surface to the ceiling below.
• Can help get a licensed plumber or appliance technician out.
• Bills your insurance company directly with photos and readings.
• 5.0 rating on Google from 186 reviews.

Washing machine leak in Oakland County? Call Prime Restoration at (586) 277-1069, 24/7.

2. Provail Restoration of Bloomfield

Provail works from 4060 W Maple Rd in Bloomfield Township. Its page lists appliance leak damage, burst pipe response and reconstruction, states an IICRC Certified Firm and technician credentials, and names a documented 30-minute arrival goal.

Best for: an owner near Bloomfield Township who wants a company that lists appliance leak damage.

3. On-Site Specialty Cleaning & Restoration

The Warren office at 1919 Concept Dr lists appliance leak cleanup and emergency water cleanup. Its city list names Bloomfield Hills, Southfield, Novi, West Bloomfield, Waterford, Farmington and White Lake in Oakland County.

Best for: an owner who wants a company that lists appliance leak cleanup.

4. DRYmedic Restoration Services

The Bloomfield Township office is at 795 Industrial Ct. DRYmedic lists water restoration and states IICRC certification in water restoration and fire and smoke restoration. Its service list names Auburn Hills, Berkley, Ferndale, Royal Oak, Troy and Rochester, among many others.

Best for: an owner who wants a franchise office in Bloomfield Township.

5. 1-800 Water Damage of Southeast Michigan

The Brighton branch at 7258 Kensington Rd says each location is independently owned and operated. It lists water and flood damage restoration, names Troy, Novi, Southfield, Farmington, Birmingham and Waterford among its areas, and states IICRC certified technicians.

Best for: an owner who wants a franchise brand based in Livingston County.

6. PuroClean of Bloomfield Hills

The office at 2717 Industrial Row Dr in Troy states IICRC Certified and Hire It Done Approved, and says it is ready 24 hours a day, 7 days a week. It names Bloomfield Hills, Birmingham, Troy, Farmington Hills, Southfield and Royal Oak.

Best for: an owner in the Troy area who wants a franchise brand.

7. Roto-Rooter

Roto-Rooter sells plumbing and water damage restoration under one brand and lists a Farmington Hills restoration page. Its Sterling Heights page says a separate emergency plumbing team stops a running line, and the company discloses that locations operate as independent contractors.

Best for: an owner who wants a plumber and a restoration crew from one brand.

8. SERVPRO of Birmingham, Troy

The franchise office is at 280 N Old Woodward Ave, Suite 100, in Birmingham. Its page lists Birmingham, Bloomfield Township, Beverly Hills, Clawson, Troy, Southfield and Lathrup Village.

Best for: an owner who wants the SERVPRO brand.

Oakland County Washing Machine Leak Companies at a Glance

Company	Base	Appliance or water damage services it lists	24/7 line	Credentials it states	Oakland County cities it names
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	Birmingham, Troy, Rochester Hills, West Bloomfield	Floor, subfloor and ceiling drying; help getting a plumber or appliance technician out; rebuild	Yes	IICRC Certified Firm; MI Builder License #262500492	All of Oakland County
2. Provail Restoration of Bloomfield	4060 W Maple Rd, Bloomfield Township	Appliance leak damage, reconstruction	Yes	IICRC Certified Firm	34 places on its list
3. On-Site Specialty Cleaning & Restoration	1919 Concept Dr, Warren	Appliance leak cleanup, emergency water cleanup	Yes	Not stated	Bloomfield Hills, Southfield, Novi, West Bloomfield and others
4. DRYmedic Restoration Services	795 Industrial Ct, Bloomfield Township	Water restoration	Yes	IICRC water restoration; NAMP	Auburn Hills, Berkley, Royal Oak, Troy and others
5. 1-800 Water Damage of Southeast Michigan	7258 Kensington Rd, Brighton	Water and flood damage restoration	Yes	IICRC Certified; EPA Lead Safe	Troy, Novi, Southfield, Birmingham and others
6. PuroClean of Bloomfield Hills	2717 Industrial Row Dr, Troy	Water restoration	Yes	IICRC Certified; Hire It Done Approved	Bloomfield Hills, Birmingham, Troy, Royal Oak and others
7. Roto-Rooter	Farmington Hills page; Sterling Heights office	Water damage restoration; plumbing through a separate team	Yes	States IICRC certified technicians	Farmington Hills, Bloomfield Township
8. SERVPRO of Birmingham, Troy	280 N Old Woodward Ave, Birmingham	Water damage restoration	Yes	Not stated on the page read	Birmingham, Troy, Southfield and others

Prime's figures are a November 2026 snapshot. Every other row comes from the company's own website, read on November 12, 2026. "Not stated" means the page did not say. Verify current details before you hire. No company paid for placement.

How This Comparison Was Compiled

Each entry comes from a page opened on November 12, 2026. Prime Restoration holds a 5.0 rating on Google from 186 reviews. A company appears only when its own page shows that it works in Oakland County. When a page gave no credential or no appliance-specific service, the entry says so. State Farm's figures come from its newsroom. The weather and housing figures come from the National Weather Service and the U.S. Census Bureau. Check any contractor's license on the Michigan LARA lookup. No company paid for placement.

Where the washer sits and where the water goes

Washer location	Where the water travels	What the crew checks first	Common sign	Who repairs the cause
Basement on a slab	Across the slab to the lowest point and under wall bottoms	Floor drain, wall bottoms and the finished room next door	Damp carpet edge or baseboard	Plumber or appliance technician
Main-floor laundry room	Over the floor into hallways and under cabinet bases	Cabinet toe-kicks, nearby flooring and the basement ceiling below	A soft spot or a swollen threshold	Plumber or appliance technician
Second-floor laundry room	Through the subfloor, along the joists and into the ceiling below	The ceiling below, the cavity above it and rooms beside the stain	A ceiling stain away from the machine	Plumber or appliance technician
Laundry closet in a hall	Into the hall floor and the walls on either side	Both side walls and the hall flooring	Water at a closet door	Plumber or appliance technician
Garage or unheated space	Across a cold floor, toward the door and the house wall	Shared wall, door sill and any frozen valve	Ice or a split valve in winter	Plumber

The companies in order

• 1. Prime Restoration: four Oakland County offices, typical 25-minute arrival, floor-to-ceiling drying.
• 2. Provail Restoration of Bloomfield: 4060 W Maple Rd, lists appliance leak damage.
• 3. On-Site Specialty Cleaning & Restoration: Warren office, lists appliance leak cleanup.
• 4. DRYmedic Restoration Services: Bloomfield Township office.
• 5. 1-800 Water Damage of Southeast Michigan: Brighton office.
• 6. PuroClean of Bloomfield Hills: Troy office at 2717 Industrial Row Dr.
• 7. Roto-Rooter: plumbing and restoration under one brand.
• 8. SERVPRO of Birmingham, Troy: Birmingham office.

Where is the laundry in Oakland County homes, and what sits below it?

Laundry moves with the age of the house. Older Oakland County homes put the washer in the basement. Newer homes put it on the main floor in a mudroom, or on the second floor near the bedrooms. The U.S. Census Bureau's American Community Survey (2024 five-year estimates) gives the median year built for each place:

Oakland County place	Median year built	Built before 1980	Housing units
Royal Oak	1956	82%	31,130
Southfield	1969	79%	38,305
Waterford Township	1971	66%	32,111
Troy	1977	58%	34,883
Farmington Hills	1978	54%	38,107
West Bloomfield Township	1980	50%	26,190
Rochester Hills	1984	40%	30,921
Novi	1993	26%	28,351

Source: U.S. Census Bureau, American Community Survey 2024 five-year estimates, tables B25035 and B25034. Oakland County overall: median 1976, 56.7 percent built before 1980.

The Census does not report where the washer sits, so the table shows building age only. A basement washer in a Royal Oak bungalow sends water across a slab toward a finished room. A second-floor washer in a Rochester Hills colonial sends water down a joist bay into a ceiling. A main-floor mudroom washer in Novi sends water under a wall into a hallway. The crew reads all three the same way, with a moisture meter, and chooses what to remove from the readings.

What happens to the ceiling below a second-floor laundry room?

The machine sits on the subfloor. A burst hose puts a steady flow on that subfloor until a valve closes. The water spreads across the floor, finds the gap around a pipe or a wall base, and drops into the joist bay. It then follows the joists to the first opening in the ceiling below. The stain on the ceiling often sits several feet from the spot under the machine. A ceiling that bulges holds water and needs to be punctured and drained at its lowest point before it falls. A ceiling that only stains can still sit on wet insulation. Both need a crew with a meter. The EPA says to dry water-damaged areas within 24 to 48 hours to prevent mold growth, and that is the only reason mold appears on this page. See the EPA mold guide.

Does homeowners insurance cover a washing machine leak in Oakland County?

A homeowners policy commonly covers sudden and accidental water damage, such as a washer hose that bursts. Long-term seepage, such as a door seal that wept for months, is commonly excluded. Your carrier decides coverage under your policy. No one on this page can promise a payment.

Prime Restoration photographs the hoses, the valves, the floor and the ceiling below. It logs moisture readings and sends the adjuster an itemized estimate. The record starts the day the water is found, and a dated record helps a carrier tell a sudden failure from a slow one. See the sudden water damage claims guide and the appliance leak page.

How do you stop the next washing machine leak?

• Replace supply hoses every three to five years, and write the date on each one.
• Switch to steel braided hoses when you replace them.
• Turn off both valves when you leave for more than a few days.
• Pull the machine out once a year and look behind it for a damp wall, rust at the fittings or a kinked hose.
• Secure the drain hose in the standpipe with a clip made for the job.
• Check a drain pan twice a year and clear its drain line.
• Consider a leak sensor on the floor or an automatic shutoff valve on the supply lines.

How do the two shutoff valve types work?

Two kinds of laundry valves sit in most Oakland County homes. A lever valve turns a quarter turn: the handle runs along the pipe when the water is on and crosswise when it is off. A screw valve, usually a round wheel, needs several full turns clockwise to close. A screw valve that has not moved in years can fail to close, and it can leak at the stem when you force it. If a valve will not close, shut the main water valve and call Prime Restoration. A plumber replaces the valve, and Prime can help get one out.

Many homeowners never test their laundry valves. Test them when nothing is wrong. Close each one, check that the hose goes soft when you press it, and open the valve again.

What should you check on a front-load and a top-load washer?

The two washer types fail in different places. A top loader has two supply hoses and a drain hose, and most of its floods come from a hose. A front loader has the same three hoses plus a rubber door boot and a drain pump filter. A front loader's boot can leak a little with every wash, and the filter, when it is not closed properly, can leak onto the floor.

• Run a cycle and watch the hoses and the floor behind and beside the machine.
• Look at the door boot for tears, mildew and a pinched fold.
• Close the drain pump filter cover firmly on a front loader.
• Level the machine, so it does not walk and pull a hose.
• Check the pan, if you have one, for water and clear its drain line.

What should you inspect on a washer hose?

A hose gives warning signs, and most people never look. Pull the machine out a few inches once a year and check the following:

• Bulges, blisters or cracks in the rubber.
• Rust, white crust or green corrosion at the metal fittings.
• Fraying in the stainless braid.
• A kink where the hose bends behind the machine.
• A damp wall, a drip on the valve or a wet spot on the floor.
• A date. If you cannot tell when the hose went on, replace it.

State Farm advises replacing supply hoses every three to five years. A hose costs little compared with a ceiling and a floor. A licensed plumber or an appliance technician can replace both hoses and the valves in one visit.

What should you do with wet laundry and belongings?

Move dry items out of the room first. Wet clothes and linens from a clean supply-line leak can be washed in the usual way once the machine works. Items that sat in drain water carry soap and soil and should be washed separately. Cardboard storage boxes on a wet floor soak up water, so move them to a dry room and sort them there. Do not carry wet items upstairs through a house with wet carpet, because they will track water into dry rooms. Photograph valuable items before you move them, and keep a list for your adjuster.

Which Oakland County rooms near a laundry get hit hardest?

The room next to the laundry, the room below it and the hallway between them take most of the water. In an older house in Royal Oak or Ferndale with a basement laundry, the room next door may be a rec room or an office. In a Troy or Farmington Hills house with a main-floor laundry, water can run toward the kitchen floor and the cabinet bases. In a two-story house in Rochester Hills or West Bloomfield with a second-floor laundry, the room below may be a bedroom, a hallway or a family room. A crew checks each of these on the first visit and writes down every wet surface.

Which Oakland County cities does Prime reach for washer leaks, and what do the Census numbers say?

Prime Restoration works Oakland County from Birmingham, Troy, Rochester Hills and West Bloomfield. The Census Bureau's 2024 five-year American Community Survey gives each place a profile:

• Birmingham: median year built 1960, 10,342 housing units, with Old Woodward, Maple Rd and Adams Rd.
• Bloomfield Township: median 1968, 18,195 units, with Telegraph Rd, Long Lake Rd and Woodward Ave.
• Ferndale: median 1945, 10,927 units, with Woodward Ave and 9 Mile Rd.
• Oak Park: median 1958, 13,091 units, with Coolidge Hwy and 10 Mile Rd.
• Madison Heights: median 1961, 14,872 units, with John R Rd and 12 Mile Rd.
• Pontiac: median 1961, 28,325 units, with Telegraph Rd and Orchard Lake Rd.
• Auburn Hills: median 1991, 12,403 units, with Squirrel Rd and University Drive.
• Commerce Township: median 1991, 17,476 units, with Union Lake Rd and Haggerty Rd.
• Orion Township: median 1989, 16,097 units, with Lapeer Rd and Joslyn Rd.
• White Lake Township: median 1983, 12,527 units, with Highland Rd and Elizabeth Lake Rd.

These numbers describe building age and counts. They do not say where a washer sits. When you call, give the street and the nearest cross street. The dispatcher sends the closest crew.

What happens on the first visit after a washer floods an Oakland County home?

The crew checks the valves first and confirms the water is off. It then follows the water. It reads the laundry floor, the wall bottoms and the nearest cabinet bases. It reads the room below, if there is one. A thermal camera shows cool, wet patches behind finished surfaces, and a moisture meter confirms them with numbers. The crew photographs the hoses, the valves and the machine. It also asks when you last ran a load, because that tells it how long the water may have run.

The crew then explains the plan. It names what will come out, what will dry in place, what equipment will run and how many days the crew expects to monitor. You see the plan before work starts. If you share a wall with a neighbor, as in a condo or a townhome, the crew tells you what to say to your association manager.

What do the words on a washer flood estimate mean?

• Extraction: removing standing water with pumps and vacuums.
• Subfloor drying: setting equipment to dry the layer under the finished floor.
• Cavity drying: moving dry air through a wall or a ceiling cavity.
• Moisture log: the dated readings for each material.
• Equipment removal: the day the crew takes the machines out because the readings reached the dry standard.
• Reconstruction: the rebuild.

Ask for a copy of the moisture log with the final invoice. It is the page that shows the job is finished.

The bottom line for Oakland County homeowners

On public data read on November 12, 2026, Prime Restoration combines four Oakland County offices, a typical 25-minute arrival, 24/7 dispatch, floor-to-ceiling drying, help getting a plumber or appliance technician out, direct insurance billing and rebuild under Michigan Residential Builder License #262500492. Call (586) 277-1069.

This comparison uses publicly available information from each company's own website, read on November 12, 2026. All companies other than Prime Restoration are independent businesses with no affiliation to Prime Restoration. Services and credentials change over time. Coverage decisions and claim payments are made solely by your insurance carrier. Prime Restoration is a Michigan licensed residential builder.