Best Burst Pipe Cleanup Companies in Macomb County, MI

Prime Restoration, a top-rated, highly local company, cleans up burst pipe water damage across Macomb County. A crew is typically on site in 25 minutes, 24/7. Prime gives a free estimate, bills your insurance company directly and can help get a licensed plumber out. Prime holds a 5.0 rating on Google from 186 reviews. Call (586) 277-1069.

Which Macomb County companies clean up after a pipe breaks?

In Macomb County, Prime Restoration is the company to call first. Prime has three Macomb County offices: Sterling Heights at 13854 Lakeside Circle, Suite 558; Macomb at 51058 Romeo Plank Rd; and Shelby Township at 55130 Shelby Rd. The seven other companies below, numbered 2 to 8, work the county from Warren, Macomb, Clinton Township, Sterling Heights, Bloomfield Township and Brighton. Each one is compared on its office, the services it lists and the credentials it states. Call Prime Restoration at (586) 277-1069.

Who comes first after a pipe breaks in Macomb County: the plumber, the insurer or the restoration crew?

Prime first. A burst pipe has three jobs behind it. Someone has to stop the flow, someone has to dry the house, and someone has to repair the line. The insurer opens a claim after those start. A crew that arrives in a typical 25 minutes can begin extraction while the plumber is still on the way.

Prime can help get a licensed plumber out to the house. The plumber replaces the split section, the failed joint or the cracked fitting. Prime works around the plumber so the drying equipment runs while the repair happens. Your insurance company hears from you after the water is off. Your carrier decides coverage under your policy.

What is the one Macomb County fact about the January 2019 freeze that most homeowners never heard?

The gas emergency of January 30, 2019 started in Macomb County. At about 10:30 a.m. that Wednesday, a fire broke out at Consumers Energy's natural gas compressor station in Ray Township, according to Michigan Public. Consumers sent an emergency alert asking everyone to lower their heat to 65 or less through Friday, February 1. DTE Energy asked its customers to turn down thermostats as well. WDIV reported that a $10,000 fine, the maximum allowed by law, closed the state probe in May 2020, and that officials said the root cause was grounding interference on the electrical system of the facility.

A lowered thermostat does not burst a pipe by itself. It does leave less margin for a supply line in an exterior wall, a garage ceiling or a crawl space during hard cold. Sources: Michigan Public, January 30, 2019 and WDIV, May 8, 2020.

Macomb County Burst Pipe Water Damage Companies

1. Prime Restoration

Prime Restoration serves every Macomb County city and township from its offices in Sterling Heights, Macomb and Shelby Township, with Oakland County offices to the west. The crew is typically on site in 25 minutes, 24/7. On a burst pipe the crew extracts the water, cuts out only the drywall and insulation that cannot dry, sets drying equipment, logs moisture daily and writes an itemized estimate for the adjuster. The same company rebuilds under Michigan Residential Builder License #262500492. Prime is an IICRC Certified Firm and a family water damage restoration business since 1988.

Best for: a Macomb County homeowner who wants one team to extract, dry, document, bring in a plumber and rebuild.

Why they stand out:

• Three Macomb County offices and a typical 25-minute arrival.
• Can help get a licensed plumber out to the house.
• Direct billing to your insurance company with photos and daily moisture readings.
• Rebuild under one Michigan Residential Builder License.
• 5.0 rating on Google from 186 reviews.

Burst pipe in Macomb County? Call Prime Restoration at (586) 277-1069, 24/7.

2. Action Extraction Inc.

Action Extraction operates from 21499 Raintree Dr in Macomb. Owner Charles Bingham is named on its site. The page lists water damage restoration, structural drying, flooded basement cleanup and sump pump water backup, and it states an IICRC certified firm and emergency team. Its service area names Sterling Heights, Clinton Township, Shelby Township, Washington Township, Warren, St. Clair Shores, New Baltimore, Utica and Harrison Township.

Best for: a homeowner in the northern Macomb townships who wants a small local firm.

3. On-Site Specialty Cleaning & Restoration

The Warren office is at 1919 Concept Dr. Its page lists frozen and burst pipes, emergency water cleanup, appliance leak cleanup and ice damming, and it names Warren, Sterling Heights, Clinton Township and Rochester in its body text. The city list also covers many Oakland County communities.

Best for: a homeowner near the Warren office who wants a restoration company with a Warren address.

4. Provail Restoration

Provail keeps a second office at 51225 Romeo Plank Rd in Macomb, on the same road as Prime's Macomb office. Its page lists frozen pipe repair and burst pipe response. It states an IICRC Certified Firm and a documented 30-minute arrival goal. Its Macomb County list names Macomb Township and Shelby Township.

Best for: an owner in Macomb Township or Shelby Township who wants a company with a published arrival goal.

5. 1-800 Water Damage of Southeast Michigan

The branch works from 7258 Kensington Rd in Brighton, and its footer says each location is independently owned and operated. It lists pipe burst repair and names Sterling Heights, Utica, Warren, Roseville, Fraser, Mount Clemens and Clinton Township among the areas it serves. The page states IICRC certified technicians and an EPA Lead Safe Certified Firm.

Best for: an owner who wants a franchise brand with a Livingston County base.

6. Roto-Rooter

Roto-Rooter sells plumbing and water damage restoration under one brand. Its Sterling Heights restoration page gives the office at 42301 Mound Rd, Suite D, describes split supply lines in freezing weather, and says a separate emergency plumbing team stops a live line. The page states IICRC certified technicians and an independent contractor disclosure.

Best for: an owner who wants plumbing and restoration from one brand.

7. SERVPRO of West Sterling Heights

The franchise office is at 6993 19 Mile Rd in Sterling Heights. Its page lists Warren, Sterling Heights, Roseville and Fraser, along with Waterford, Pontiac and Auburn Hills.

Best for: an owner who wants the SERVPRO franchise brand.

8. Paul Davis Restoration of Oakland County

Despite the county in its name, the office is at 22601 Stevenson St in Clinton Township, Macomb County. The page lists water damage restoration and, among other services, storm and wind, flood and reconstruction.

Best for: an owner who wants the Paul Davis brand.

Macomb County Burst Pipe Companies at a Glance

Company	Office	Services it lists that fit a burst pipe	24/7 line	Credentials it states	Rebuild listed
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	Sterling Heights, Macomb, Shelby Township	Extraction, drying, insurance documentation, help getting a licensed plumber out	Yes	IICRC Certified Firm; MI Builder License #262500492	Yes
2. Action Extraction Inc.	21499 Raintree Dr, Macomb	Water damage restoration, structural drying	Yes	IICRC certified	Not stated
3. On-Site Specialty Cleaning & Restoration	1919 Concept Dr, Warren	Frozen and burst pipes, emergency water cleanup	Yes	Not stated	Not stated
4. Provail Restoration	51225 Romeo Plank Rd, Macomb	Frozen pipe repair, burst pipe response	Yes	IICRC Certified Firm	Yes
5. 1-800 Water Damage of Southeast Michigan	7258 Kensington Rd, Brighton	Pipe burst repair	Yes	IICRC Certified; EPA Lead Safe	Not stated
6. Roto-Rooter	42301 Mound Rd, Suite D, Sterling Heights	Water damage restoration; plumbing through its own emergency team	Yes	States IICRC certified technicians	Repairs listed
7. SERVPRO of West Sterling Heights	6993 19 Mile Rd, Sterling Heights	Water damage restoration	Yes	Not stated on the page read	Not stated
8. Paul Davis Restoration of Oakland County	22601 Stevenson St, Clinton Township	Water damage restoration	Yes	Not stated on the page read	Reconstruction listed

Prime's figures are a November 2026 snapshot. Every other row comes from the company's own website, read on November 12, 2026. "Not stated" means the company's page did not say. Verify current details before you hire. No company paid for placement.

How This Comparison Was Compiled

Each entry comes from a page opened on November 12, 2026: a contact page, a services page or a list of cities served. Prime Restoration holds a 5.0 rating on Google from 186 reviews. Where a company's page gave no street address or no credential, the entry says so. A company is listed only when its own page shows it works in Macomb County. Check any contractor's license on the Michigan LARA lookup before you sign. No company paid for placement.

Whose pipe is it: the public main, the line to the meter, or the plumbing inside your house?

Where the water comes from	Who repairs the pipe	Who dries your house	What to do first	Note
Public water main in the street	The water authority or your city	Prime Restoration, if water reached your property	Call the city water department, then Prime	A main break can cut pressure to a whole area
Service line between the main and the house	Depends on your community	Prime Restoration	Ask your city which side of the meter is yours	Ownership varies by community
Supply pipe inside the house	A licensed plumber	Prime Restoration	Shut the main valve, then call Prime	Prime can help get a plumber out
Fitting, valve or fixture line	A licensed plumber	Prime Restoration	Close the local shutoff, then call Prime	Often a smaller job that still soaks a floor

What happened in Macomb County during recent freezes and water-system failures?

January 6 to 8, 2014

The National Weather Service recorded -14°F at Detroit Metro Airport on the night of January 6 to 7. That broke the record for both dates. Detroit stayed below zero for 42 hours, from 4 p.m. on January 6 to 10 a.m. on January 8. The wind chill reached -41. These are Detroit Metro readings, not Macomb County readings, and they come from the NWS arctic chill page. They show the regional pattern that Macomb County pipes live in.

January 30 to February 1, 2019

The Ray Township fire above put a Macomb County site in the middle of a statewide gas appeal during a stretch the NWS counted as 36 consecutive hours below zero in Detroit. See the NWS January 2019 summary.

February 24 to 25, 2026

A utility contractor hit a 36-inch Great Lakes Water Authority transmission main near Gratiot and 24 Mile Road in Chesterfield Township. WDIV reported that a boil water alert covered the Village of New Haven and a boil water advisory covered customers on Gratiot Avenue near 30 Mile Road in Lenox Township. Chesterfield Township officials said no advisory was needed there. A public main failure is not your burst pipe. It still matters, because pressure that drops and returns can expose a weak fitting inside a house. The WDIV report has the details.

Signs in a Macomb County house and what to do first

What you notice	What it can mean	What to do now	Who to call	What the crew checks
Water meter moves with everything off	A leak on your side of the meter	Close the main valve	Prime, then a plumber	Walls, floors and ceilings along the pipe path
Ceiling stain that grows	A split pipe above, in an upstairs wall or floor	Close the main valve and stay out from under it	Prime, then a plumber	The ceiling, the cavity above it and the room above
Hissing inside a wall	A pressurized pipe leaking in the cavity	Close the main valve	Prime, then a plumber	The wall, the floor at its base and the room next to it
No water at one faucet in cold weather	A frozen pipe that has not split yet	Open the faucet and warm the pipe slowly	A plumber, and Prime if you see a leak	The wall and the floor near the pipe
Water on the basement floor near the ceiling joists	A split in a basement ceiling run or a rim joist line	Close the main valve	Prime, then a plumber	Basement walls, ceiling and floor above
Water in the street near the curb	A problem on the public side	Call your city water department	The city, then Prime if water reached the house	Basement walls and floors, if water entered

The companies in order

• 1. Prime Restoration: three Macomb County offices, a typical 25-minute arrival, direct insurance billing, rebuild under a Michigan Residential Builder License.
• 2. Action Extraction Inc.: Macomb office at 21499 Raintree Dr.
• 3. On-Site Specialty Cleaning & Restoration: Warren office at 1919 Concept Dr, lists frozen and burst pipes.
• 4. Provail Restoration: Macomb office at 51225 Romeo Plank Rd.
• 5. 1-800 Water Damage of Southeast Michigan: Brighton office.
• 6. Roto-Rooter: Sterling Heights office at 42301 Mound Rd.
• 7. SERVPRO of West Sterling Heights: 6993 19 Mile Rd.
• 8. Paul Davis Restoration of Oakland County: office in Clinton Township.

What do you do in the first hour after a pipe breaks in Macomb County?

1. Find the main shutoff and close it. It sits where the water line enters the house, often in a basement or utility room, or near the meter.
2. Check the meter. A dial that still moves with everything off means water is still leaving.
3. Call Prime Restoration at (586) 277-1069. Say where the water is and which floor. Prime can help get a licensed plumber out to the house.
4. Cut power to the wet area at the breaker if water is near outlets or a ceiling bulges.
5. Photograph the pipe, the water line on the walls and every wet room.
6. Call your insurance company when the water is off. Your carrier decides coverage under your policy.
7. Pull small items off wet floors. Leave the wet drywall and insulation for the crew, who will test it with a moisture meter.

Which Macomb County cities have the oldest houses?

The Census Bureau's American Community Survey (2024 five-year estimates) puts the median home in Macomb County at 1975, with 57.5 percent built before 1980 and 24.5 percent before 1960. The spread by city is wide:

Macomb County place	Median year built	Built before 1980	Built before 1960
Eastpointe	1954	94%	78%
St. Clair Shores	1957	91%	63%
Roseville	1961	84%	47%
Warren	1965	83%	32%
Sterling Heights	1977	58%	8%
Clinton Township	1980	51%	15%
Shelby Township	1989	35%	11%
Chesterfield Township	1994	26%	7%
Macomb Township	2000	13%	4%

Source: U.S. Census Bureau, American Community Survey 2024 five-year estimates, tables B25035 and B25034.

Eastpointe and St. Clair Shores sit along Gratiot Avenue and Jefferson Avenue, and nearly all of their homes predate 1980. Warren, along Van Dyke and Mound Rd, has the most housing units of any place in the table, 57,958 in the Census count. Sterling Heights, along Hall Rd (M-59), Schoenherr Rd and Dequindre Rd, sits near the middle of the county's housing age. Prime's Sterling Heights crew reaches those corridors first. Macomb Township, with a median build year of 2000, has the newest housing in the table, and Shelby Township follows. Along 23 Mile Rd and 26 Mile Rd, the Macomb and Shelby Township offices serve both.

Does homeowners insurance pay for a burst pipe in Macomb County?

A homeowners policy commonly covers sudden and accidental water damage, such as a pipe that bursts. A leak that went on slowly for months is commonly excluded. Your carrier decides coverage under your policy. No contractor can promise a payment.

The Insurance Information Institute reports water damage and freezing as 22.6 percent of homeowners property damage losses incurred in 2023, with an average claim of $15,400 over 2019 to 2023. Those numbers are national. Read your declarations page now, before a loss. Prime Restoration prepares photos, moisture logs and an itemized estimate for your adjuster. See the sudden water damage claims guide and the burst pipe emergency page.

What should you ask a Macomb County burst pipe company before you say yes?

• How many minutes from your office to my address, and from which office?
• Will your crew log moisture readings every day, and will I get them in writing?
• Who repairs the pipe, and how fast can that person come?
• Will you rebuild, or will I need another contractor?
• Will you take photographs before you tear anything out?
• Is your license current on the Michigan LARA lookup?

What if the pipe is frozen but has not burst yet?

A frozen pipe that has not split gives you a short window. Turn on the faucet the pipe feeds, so water has a way out as the ice melts. Warm the pipe slowly with a hair dryer, a heating pad or warm towels, starting at the faucet end and working back toward the frozen spot. Never use a torch, a heat gun or any open flame. Old wiring, dry framing and insulation burn.

Look at the pipe while you work. A bulge, a hairline crack, a bead of water or a hiss means the pipe has already split. If you see any of those, close the main valve at once and call Prime Restoration. A split pipe that thaws behind a wall can pour water into the cavity for as long as the main stays open. If the faucet never runs even after the pipe warms, the freeze may sit deeper in the wall or in the service line, and a licensed plumber should look. Prime can help get one out.

Who handles a burst pipe when you rent a house in Macomb County?

A tenant and a landlord both need to know the first move. The tenant shuts off the water if it is safe, calls the landlord or property manager, and takes photographs. The landlord or manager decides who repairs the pipe and who dries the unit. Tenants who carry renters insurance can file a claim for their own belongings, and the landlord's insurer handles the building. Prime Restoration takes calls from tenants, owners and property managers at (586) 277-1069, and the crew can start extraction on the spot when the person in charge approves. Water that sits through a weekend while two parties argue spreads into every wall it reaches.

What does a crew remove, and what does it dry, after a pipe bursts?

The crew makes this call material by material, and the answer depends on how long the material stayed wet and how much water it holds.

• Drywall that is wet but firm: usually dried in place, with air moved across it and moisture readings taken daily.
• Drywall that sags, stains through or crumbles: removed back to dry material.
• Insulation that holds water: removed, because it stays wet longest.
• Carpet over wet pad: often lifted, with the pad discarded and the carpet dried if it can be saved.
• Hardwood and laminate: checked with a meter, then dried or removed depending on cupping and seams.
• Cabinet toe-kicks and vanity backs: opened so air reaches the wall behind them.
• Ceilings that hold water: punctured and drained at the lowest point, then dried or removed.

Photographs before removal, and daily moisture readings after, give your adjuster the reason for each decision. That record is the part of the job you keep after the equipment leaves.

Is the water from a burst pipe clean water?

Water from a supply line is clean when it leaves the pipe. It does not stay clean forever. The trade magazine Cleanfax, summarizing the 2015 edition of the IICRC S500 water damage standard, reports that the standard says time and temperature can affect or retard the growth of contaminants in standing water, and that microorganisms in water that stays wet can grow and change the water's category. The standard sets no stopwatch. A warm basement with carpet soaking up supply water for days is a different job than the same water pulled out in the first hours. The Cleanfax summary is on its page about S500-2015 key terms. This is one more reason the first hour matters.

Where does Prime work in Macomb County, and which road names does it cover?

Prime Restoration works every Macomb County city and township from three offices: Sterling Heights (13854 Lakeside Circle, Suite 558), Macomb (Macomb Centre Plaza, 51058 Romeo Plank Rd) and Shelby Township (55130 Shelby Rd). The dispatcher sends the closest crew to the address. Calls come from Sterling Heights, Warren, Clinton Township, Fraser, Utica, Roseville, Eastpointe, St. Clair Shores, Harrison Township, Mount Clemens, Macomb Township, Chesterfield Township, Washington Township, Shelby Township, New Baltimore and Romeo. The roads that anchor those calls include Van Dyke, Hall Rd (M-59), Schoenherr Rd, Hayes Rd, Mound Rd, Utica Rd, Gratiot Ave, Jefferson Ave, 23 Mile Rd, 26 Mile Rd and Romeo Plank Rd.

When you call, give the street and the nearest cross street. The dispatcher picks the closest crew and gives you the arrival time.

How can you tell a pipe has burst inside a wall?

Not every burst announces itself with a flood. A split in a wall cavity can leak for hours before anyone sees water. These signs point to a hidden burst:

• The sound of running water when every faucet and appliance is off.
• A water meter dial that keeps moving with everything shut.
• A warm or cold spot on a wall or floor that matches no vent or window.
• Paint that bubbles, drywall that feels soft, or a stain that grows by the hour.
• A musty smell in a closet, a vanity or a utility room.
• Low water pressure at one fixture while the rest run normally.

If you see two or more of these, close the main valve and call Prime Restoration at (586) 277-1069. A crew with a moisture meter and a thermal camera finds the wet path without cutting into every wall. Prime can help get a licensed plumber out to open the wall where the split sits.

How do you read a moisture log, and what does "dry" mean?

A moisture log is the table the crew fills in each visit. It lists each wet material, the reading on the first day and the reading on each later day. A dry standard comes from a reference reading on the same kind of material in an unaffected part of your house. A crew calls a wall dry when its reading comes down to that reference level, and not before.

The log matters for two reasons. First, it tells the crew when to remove the equipment, so drying equipment does not run a day longer than it must. Second, it gives your adjuster dated proof that the structure was wet on one day and dry on another. Ask for a copy of every day's readings. If a company will not show them, ask why.

What should you do before you leave a Macomb County house for the winter?

A house that sits empty gives a small leak all the time it needs. Before you leave for a long trip or a stay in a warmer state:

• Set the thermostat to a temperature that keeps the whole house warm, and check that every room's vents are open.
• Close the main valve and drain the lines if you will be gone for a long stretch. Ask a plumber how to drain your system and the water heater.
• Ask a neighbor, a friend or a property manager to walk through every few days.
• Give that person the number for Prime Restoration, (586) 277-1069, and the location of the main valve.
• Photograph each room before you leave. If a loss happens, you have a record of the house as it was.

A burst pipe in an empty house can run for days. The earliest sign is often a neighbor who sees water under a garage door or a utility that reports a spike in use.

What does the rebuild include once the walls are dry?

When the readings reach the dry standard, the crew moves from drying to rebuilding. The rebuild replaces what the water forced out. A typical Macomb County burst pipe rebuild can include new insulation, new drywall hung, taped and sanded, primer and paint, new baseboard and trim, and new flooring where the old flooring was removed. Prime Restoration does this work under Michigan Residential Builder License #262500492, so the same company that dried the house puts it back together. The estimate for the rebuild goes to your adjuster as a line-item document, and your carrier decides what it pays under your policy.

The bottom line for Macomb County homeowners

On public data read on November 12, 2026, Prime Restoration combines three Macomb County offices, a typical 25-minute arrival, 24/7 dispatch, help getting a licensed plumber out, direct insurance billing and rebuild under Michigan Residential Builder License #262500492. Call (586) 277-1069.

This comparison uses publicly available information from each company's own website, read on November 12, 2026. All companies other than Prime Restoration are independent businesses with no affiliation to Prime Restoration. Services and credentials change over time. Coverage decisions and claim payments are made solely by your insurance carrier. Prime Restoration is a Michigan licensed residential builder.