24/7 floodwater extraction, cleanup and structural drying after river, drain and storm flooding. Crews typically on site within 25 minutes.
Floodwater is contaminated. Stay out of it and call now.
Flood damage starts when water from outside gets into the house: a river or county drain over its banks, storm runoff across a yard, or a street that cannot drain fast enough. Floodwater carries soil, sewage and chemicals, so the industry treats it as Category 3 water. Anything porous it touches is handled as contaminated.
Prime Restoration answers flood calls 24 hours a day across Macomb and Oakland County. The crew pumps out standing water, removes soaked drywall, insulation and carpet, cleans and sanitizes every surface the water reached, and dries the structure to measured moisture targets. The same crew rebuilds what was removed.
Local flooding follows the water courses. Sterling Heights names the Clinton River, Red Run Drain, Plumbrook Drain and Beaver Creek as its flood sources. On September 2 and 3, 2026, two rounds of storms left nearly 300,000 customers without power across southeast Michigan, and a sump pump stops when the power does.
Water damage gets exponentially worse over time. Here is what happens if you wait.
Floodwater soaks carpet, pad and the bottom of the drywall. Outlets and appliances below the water line are a shock hazard. Contaminants settle into every porous surface the water touches.
Drywall and insulation wick water upward. Wood framing and subfloor absorb it. Floodwater left standing spreads contamination into rooms the flood did not reach directly.
Mold can start on wet materials. Odor builds as organic matter in the floodwater breaks down. Cabinets, trim and particle board begin to swell.
Mold spreads behind walls and under flooring. More material has to come out, and the cleanup scope grows with every day the structure stays wet.
A proven, step-by-step approach to restoring your property.
Call (586) 277-1069 at any hour. The coordinator asks where the water came in and how deep it is, then dispatches a crew, typically on site within 25 minutes.
The crew checks for electrical and gas hazards and unstable floors before anyone works in the water. Floodwater is treated as Category 3, so the crew wears protective gear from the start.
Submersible pumps and truck-mounted extraction remove standing water and the mud and debris it carried in.
Carpet, pad, insulation and drywall that floodwater soaked are cut out and bagged. Contents that can be cleaned are moved to a dry area and documented for your claim file.
Every surface the water reached is cleaned and treated with an antimicrobial. The goal is to remove the contamination before drying starts.
Dehumidifiers and air movers run until moisture readings reach the dry standard, with readings logged on each visit. The same crew then replaces the drywall, flooring and trim that came out.
Comprehensive flood damage restoration for every situation.
Common questions about flood damage restoration in Macomb County.
Flood damage restoration is the cleanup of a home after water from outside gets in. The crew removes the floodwater, cuts out soaked materials, cleans and sanitizes the affected areas, dries the structure to a measured standard, and rebuilds what was removed.
Yes. Water damage from a burst pipe starts as clean water. Floodwater comes from outside and carries soil, sewage and chemicals, so it is handled as Category 3. More porous material has to come out, and every surface the water touched is sanitized.
Standard homeowners policies usually exclude surface water and overland flooding. That coverage normally comes from a separate flood policy. A sump pump backup is a separate endorsement on many policies. Your agent can tell you what your policy covers. Prime documents the damage with photos and moisture readings for whichever policy applies.
Stay out of floodwater until the power to that area is off. Floodwater can carry sewage and chemicals, so wear gloves and boots if you must enter. Soaked drywall, insulation and carpet usually have to come out, and the structure needs measured drying, or mold follows.
Keep everyone, especially children and pets, out of the water. Turn off power at the panel only if you can reach it from a dry floor. Take photos of the water line and damaged belongings. Move dry valuables upstairs.
Flooding follows the rivers and county drains. Sterling Heights, for example, names the Clinton River, Red Run Drain, Plumbrook Drain and Beaver Creek as its flood sources. Heavy rain that overloads storm sewers can also send water into homes away from any river.
It can start on wet materials within 24 to 48 hours. Fast extraction, removal of soaked porous materials and drying to a measured standard are what prevent it.
Learn more about flood damage restoration and water damage restoration.
Our emergency restoration crews are available 24 hours a day, 7 days a week. Call now for a typical 25-minute response anywhere in Macomb County.
Call (586) 277-1069 for Immediate Help
