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Water Damage Help
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13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
A house fire does three kinds of damage at once: thermal (what burned), soot (what the smoke touched), and water (what the fire department used to put it out). Each has to be scoped separately or the rebuild estimate misses 30% of the work.
IICRC-Certified · Insured & Licensed · 24/7 Emergency Dispatch
Novi’s rapidly-built 1990s–2010s subdivisions often share identical builder-grade construction — when one home has a sump or drain issue, neighboring homes commonly have the same problem.
Housing here is predominantly 1980s–2020s planned subdivisions, many with high-end finishes and finished basements. The most common restoration-related issues in Novi are sump pump failure, hardwood floor cupping, builder-grade crawl spaces. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Novi's rapidly-built 1990s–2010s subdivisions often share identical builder-grade construction across dozens of homes. When one home has a sump or drain issue, neighboring homes commonly have the same problem — a single builder-grade component that's reaching end of life across an entire subdivision at once. Restoration calls here tend to come in clusters after major storm events rather than as isolated single-home incidents.
Fire and smoke restoration in Novi is shaped by the local building stock — the same factors that make sump pump failure a common local concern also affect how soot and odor migrate through a home during and after a fire event.
Seasonal pattern — Novi
Subdivision-wide sump failures concentrate around multi-inch spring and summer rain events; winter calls are frozen pipe bursts.
Soil & Water Table
Novi's rapid 1980s-2020s build-out used consistent builder-grade drain-tile and sump systems across entire subdivisions. When one home's sump fails during a major storm, neighboring homes with identical infrastructure often fail within hours of each other. Water table is moderate, but subdivision-wide failure patterns are distinct here.
Building Stock
Novi's housing is dominated by 1980s-2020s planned subdivisions with consistent builder-grade construction: poured-concrete basements, engineered wood I-joist floors, vinyl or engineered wood flooring, and builder-grade sump systems. Subdivision-wide failure patterns are common when infrastructure reaches end of life.
Dispatch & Access
Wide subdivision streets and modern driveways make staging straightforward across most of the city. Dispatches from Rochester reach Novi in 25-45 minutes.
Novi's restoration calls cluster around several clearly defined sub-areas. The Lakes Area in the city's northwest, encompassing Walled Lake, Shawood Lake, and the Pavilion Shore neighborhoods, carries older lake cottages converted to year-round residences alongside newer rebuilds, producing a wide range of foundation types from slab to crawlspace to full basement. The Twelve Mile and Haggerty corridor anchors the commercial and high-density residential zone near Twelve Oaks Mall, including several large condominium developments where multi-unit water losses propagate vertically and horizontally. The Beck Road and Ten Mile area contains 1990s and 2000s subdivisions with brick colonials and stone-front homes featuring complex roof geometries that increase ice-dam exposure. Properties along Meadowbrook Road and Nine Mile sit in older neighborhoods with mature tree canopy and the associated impact-damage and sewer-lateral root intrusion patterns. The Island Lake and Westridge developments add custom-built homes near Maybury State Park.
Novi's storm-loss history mirrors the broader Metro Detroit pattern with localized lake-area considerations. The August 11, 2014 flooding produced significant basement intrusion in the Twelve Mile and Haggerty corridor and along the older sewer infrastructure near Walled Lake. The June and July 2021 Metro Detroit flooding generated multi-day mitigation responses in Twelve Oaks-area condominiums and Beck Road subdivisions, with extended drying schedules on finished lower levels. The December 2013 Michigan ice storm caused prolonged power outages and resulting freeze-related pipe failures, particularly on attached-garage supply lines and second-floor laundry connections. The April 15, 2026 Metro Detroit windstorm produced concentrated wind damage in the Lakes Area, where tree-density and exposed lake-fetch combined to drive impact and uplift claims. Seasonal high-water on Walled Lake and Shawood Lake creates recurring spring-thaw seepage exposure on lakefront walkout basements.
Novi's insurance landscape reflects its newer housing stock and higher median home values. Auto-Owners, AAA Michigan, Cincinnati, Chubb, and Pure are common on Beck Road, Ten Mile, and Island Lake custom homes, while Twelve Oaks-area condominiums and apartments lean toward State Farm, Allstate, Travelers, and Citizens. Lakes Area properties near Walled Lake and Shawood Lake frequently carry NFIP flood policies in addition to homeowners coverage, with separate deductibles and adjuster assignments that complicate coordinated mitigation. Basement-backup endorsements are standard but capped. Xactimate is universally applied for estimating, and carriers actively scrutinize containment, equipment quantities, and antimicrobial application on any claim involving Category 3 water or visible microbial growth.
Prime Restoration is a licensed Michigan restoration contractor. We document project scope in Xactimate so homeowners have clear line-item paperwork to submit to their carrier.
Novi permits are administered through the Building Division within the Department of Community Development, with reconstruction governed by the 2015 Michigan Building Code. Building, electrical, mechanical, and plumbing permits are issued separately, and licensed contractors are required for trade work beyond owner-occupant exemptions. Lakefront restoration on Walled Lake, Shawood Lake, or other regulated water bodies frequently triggers EGLE review under Part 301 (Inland Lakes and Streams) or Part 303 (Wetlands Protection) of NREPA when shoreline structures, seawalls, or below-elevation foundation work are involved. Inspections are scheduled at rough-in and final stages, and substantial-damage reviews apply to structures in Special Flood Hazard Areas under the city's floodplain ordinance.
Fire damage restoration is more than cleaning up soot — it is a sequenced process of securing the structure, inventorying affected contents, cleaning hard and soft surfaces per IICRC S700, eliminating smoke odor at its source, and rebuilding. Every project is documented in Xactimate so homeowners have complete line-item paperwork for their carrier.
The same documented process on every project — based on IICRC S700.
Windows, doors, and roof penetrations are secured against weather and theft within hours of the fire being extinguished.
Before anything is moved, the entire scene is photographed and video-documented for the insurance inspection.
Salvageable contents are inventoried, packed, and transported for off-site cleaning. Non-restorable contents are documented and disposed of.
Water used in firefighting is extracted immediately. Affected framing and drywall are dried before soot cleaning begins.
Per IICRC S700, dry or wet cleaning methods are selected based on residue type (protein, synthetic, natural). HEPA vacuuming precedes surface cleaning.
Thermal fogging, hydroxyl generators, and sealed-surface treatments address embedded smoke odor. HVAC ducts are cleaned or replaced.
Drywall, flooring, cabinetry, trim, and paint are rebuilt. Every line item is documented in Xactimate.
5.0 Stars · 101 Verified Google Reviews
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Christian H.
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan M.
Verified Google Review
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Ahmed W.
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam J.
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome K.
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B.
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G.
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C.
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Z.
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan S.
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy A.
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan R.
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian S.
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina R.
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT C.
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo P.
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer K.
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel P.
Troy, MI
Common questions from Novi homeowners before they call.
Novi's 1990s-2010s subdivisions were built with consistent builder-grade sump and drain-tile systems across dozens or hundreds of homes. When infrastructure from that era reaches end of service life — typically 15-20 years — failures tend to happen across neighboring homes within the same storm event, rather than as isolated single-home incidents. This is why Novi water damage calls often come in clusters rather than one at a time.
Only after the fire marshal or your insurance adjuster has authorized re-entry. Even then, limit entry to documenting and retrieving essentials — soot residue is harmful to breathe without PPE.
No. Professional contents cleaning can recover most electronics, furniture, clothing, and personal items. Items are inventoried, packed, and cleaned off-site. Only items damaged beyond restoration are disposed of, and each is documented.
With proper odor elimination — thermal fogging, HVAC cleaning, sealed-surface treatment, and replacement of porous materials that cannot be cleaned — the smell should be gone at project completion. If it comes back, there is still soot in a cavity or duct that was not addressed.
Prime Restoration is a licensed restoration contractor. We document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Fire & Smoke
Smoke residue cleaning, soot removal, and odor elimination after fire or puff-back events.
Fire & Smoke
Post-fire soot removal, HVAC decontamination, and permanent odor elimination.
Commercial & Rebuild
Full reconstruction of drywall, flooring, trim, cabinetry, and finishes after restoration.
We also serve these nearby Macomb and Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.