Hospitals, clinics, urgent care, and medical offices lose revenue every hour a wing is offline. We move in fast, contain, and document in Xactimate.
Healthcare facilities face restoration demands most commercial buildings do not — HIPAA privacy, infection control protocols, negative air pressurization, and 24/7 patient care requirements that do not pause for a water loss. Prime Restoration dispatches trained water damage, structural drying, and mold remediation crews to hospitals, surgical centers, urgent care clinics, dental practices, dialysis centers, physical therapy offices, and primary care buildings across Macomb County, Oakland County, and the broader Metro Detroit region. Our crews are briefed on isolation protocols before entering occupied clinical space, stage containment to maintain negative pressure, and document every touchpoint for the facility's infection control and compliance teams.
Why it matters
A single flooded procedure room can take an entire surgical wing offline. When the hospital system's Joint Commission survey is three weeks away, the restoration paperwork has to be airtight. That is why we write every scope in Xactimate with industry-standard mitigation and remediation citations, document containment with time-stamped photos, and coordinate directly with the facility's infection control preventionist before any demolition begins.
Crew lead meets with the facility infection control preventionist before setting foot in clinical space. We document isolation requirements, PPE requirements, and any patient-facing zones we must avoid.
All demolition in clinical areas is staged inside a sealed containment with HEPA air scrubbers maintaining negative pressure relative to adjacent occupied space, per CDC and Joint Commission guidance.
Every line item references the applicable industry-standard mitigation protocol and, when relevant, the Joint Commission or CDC citation — so your facility manager can hand the same document to Risk and the carrier.
Yes. Our crews are briefed on isolation protocols, enter through non-patient corridors when possible, and stage containment before any demolition begins. We coordinate directly with your facility's infection control preventionist and environmental services lead so the work integrates with existing IPC protocols rather than interrupting them.
Typical 60-minute response for covered area losses. Our Sterling Heights base puts us within 30 minutes of the major Macomb County hospital campuses and most Oakland County medical office buildings.
Our crews are trained not to photograph, document, or remove any materials containing PHI without an authorized facility representative present. All jobsite documentation is scrubbed of patient-identifiable information before it enters the Xactimate file. If the facility requires a signed BAA (Business Associate Agreement) before work begins, we sign it on site.
Yes. Every restoration project on a Joint Commission accredited facility gets a documentation package that references EC.02.05.01 utility systems management, EC.02.02.01 hazardous materials, and IC.02.01.01 infection control practices. The package is delivered as PDF so the facility manager can drop it directly into the accreditation binder.
Yes, Prime Restoration carries commercial general liability with coverage limits appropriate for healthcare facility work, and we can name the facility as additional insured on request.
24/7 emergency dispatch. Trained restoration crews. Typical 60-minute response across Macomb County.