One unit's burst pipe can flood four apartments below it. We mobilize fast to contain the loss, document every unit, and handle multi-claim insurance paperwork.
Multi-family properties — apartment complexes, condominiums, townhomes, and mixed-use residential — have a restoration problem single-family homes do not: water travels. A single unit's burst supply line, overflowing tub, or failed dishwasher can flood the three or four units directly below it before anyone calls. Prime Restoration responds to multi-family water, fire, and mold emergencies across Macomb, Oakland, and Wayne County with the scale and documentation discipline property managers, HOAs, and management companies need. We treat each affected unit as its own project inside a coordinated master scope, produce Xactimate line items that align with how insurance carriers handle multi-unit claims, and communicate directly with tenants, unit owners, and the managing agent.
Why it matters
Property management companies and HOAs get burned on multi-family claims because sloppy documentation lumps multiple units into a single scope. Every unit has its own dwelling coverage, its own deductible, and its own owner. We write one master project file with a separate sub-scope per unit, so the management company can hand the correct paperwork to each carrier without stitching it together after the fact.
One project manager owns the whole building, but every affected unit gets its own Xactimate sub-scope so each dwelling claim can be processed independently.
We work through the managing agent, not around them. Tenants get documented notice of work, crews do not enter without authorization, and all claim paperwork flows through the property manager.
On large stack losses we produce a daily status report for the management company showing moisture readings, equipment placement, and projected drying timeline for every affected unit.
We write a master project file with a separate Xactimate sub-scope per unit. Each unit gets its own line items, its own moisture mapping, its own documentation package. The property management company ends up with one coordinated project and one set of paperwork per dwelling claim — not a jumbled mess that has to be untangled later.
Yes. We coordinate directly with the managing agent, document every unit for their records, and produce Xactimate scopes formatted the way management companies need them for master policy and unit-owner claim submission. Our role is documentation; we give you the clearest paperwork possible for submission to the carrier.
In most cases yes. We zone the work by affected stack, use HEPA containment to keep unaffected units clean, and schedule noisy demo work for daytime hours when tenants are at work. If specific units must be vacated for structural drying, we document the displacement for the property management company so they can handle ALE (Additional Living Expense) claims with the carrier.
Prime Restoration serves multi-family properties throughout Macomb County (Sterling Heights, Warren, Clinton Township, Roseville, St. Clair Shores, Mount Clemens), Oakland County (Birmingham, Bloomfield, Troy, Royal Oak, Southfield, Farmington Hills), and portions of Wayne County.
Typical 60-minute response across our core service area, 24/7. Our Sterling Heights base is centrally located for rapid multi-unit mobilization across Macomb County.
24/7 emergency dispatch. Trained restoration crews. Typical 60-minute response across Macomb County.