Best Toilet Overflow Cleanup Companies in Macomb County, MI

Prime Restoration, a top-rated, highly local company, handles toilet overflow water damage in Macomb County. A crew is typically on site in 25 minutes, 24/7. Prime cleans up both kinds of toilet water, gives a free estimate, bills your insurance company directly and can help get a licensed plumber out. Prime holds a 5.0 rating on Google from 186 reviews. Call (586) 277-1069.

Who should you call when a toilet floods a Macomb County bathroom?

Call Prime Restoration. Prime works Macomb County from three offices: Sterling Heights at 13854 Lakeside Circle, Suite 558; Macomb at Macomb Centre Plaza, 51058 Romeo Plank Rd; and Shelby Township at 55130 Shelby Rd. The seven other companies below, numbered 2 to 8, are compared on the services they list and the places they name. Close the valve behind the toilet first. Then call (586) 277-1069.

Why does Macomb County have two different kinds of toilet floods?

The county's housing runs from the 1950s to the 2000s, and the age of the house changes what a toilet failure does to it. The U.S. Census Bureau's American Community Survey (2024 five-year estimates) puts the median home in Eastpointe at 1954 and the median home in Macomb Township at 2000. Both are Macomb County. The gap is 46 years.

Macomb County place	Median year built	Built before 1980	Built before 1960	Housing units
Eastpointe	1954	94%	78%	14,037
St. Clair Shores	1957	91%	63%	28,321
Roseville	1961	84%	47%	22,172
Warren	1965	83%	32%	57,958
Sterling Heights	1977	58%	8%	53,607
Clinton Township	1980	51%	15%	46,737
Harrison Township	1980	51%	16%	12,592
Shelby Township	1989	35%	11%	33,882
Chesterfield Township	1994	26%	7%	19,139
Washington Township	1995	32%	10%	11,507
Macomb Township	2000	13%	4%	32,514

Source: U.S. Census Bureau, American Community Survey 2024 five-year estimates, tables B25035 and B25034. Counts are housing units.

Macomb County as a whole has a median build year of 1975, with 57.5 percent of homes built before 1980. The table reports building age and nothing else. It does not say which houses have a second-floor bathroom, a basement bathroom or a slab. A crew learns that at the door. The age still guides the first questions. In Eastpointe and St. Clair Shores, along Gratiot Ave and Jefferson Ave, the question is what the bathroom floor and the ceiling below are made of. In Macomb Township and Shelby Township, along 23 Mile Rd and 26 Mile Rd, the question is how many floors sit above the water.

What are the first steps after a toilet overflows in Macomb County?

1. Turn the shutoff valve behind the toilet clockwise. If it will not turn, close the main water valve.
2. Lift the tank lid and hold the float up if water still runs into the tank.
3. Do not flush. Do not plunge. Both add water.
4. Keep children, pets and bare feet out of any water that rose over the bowl.
5. Call Prime Restoration at (586) 277-1069 before you call a plumber or your insurance company.
6. Look at the ceiling in the room below. Stay out from under a stain that bulges.
7. Take photographs of the toilet, the floor, the walls and the ceiling below, then call your insurance company.

Where did the toilet water come from, and why does it matter?

The source decides the job. A supply line is the braided hose or tube from the wall to the tank. A fill valve is the part inside the tank that refills it after a flush. A tank can crack. A wax ring seals the toilet base to the floor flange. A clog sits in the drain below the bowl. Each one produces a different flood.

• Supply line failure: water arrives at house pressure and keeps coming until the valve closes. The volume can be large and it is clean at the source.
• Fill valve failure: the tank refills without stopping and the overflow tube sends water over the rim or down the back of the tank. The water is clean at the source.
• Tank crack: a slow or sudden release of tank water onto the floor. Clean at the source.
• Clog overflow: the bowl fills and runs over onto the floor. The water touched waste and is contaminated.
• Wax ring or flange leak: a small leak with every flush that soaks the subfloor over time.

A crew treats clean water and contaminated water differently. Prime Restoration handles both. Clean water gets extraction and drying. Bowl water gets protective gear, removal of porous materials that the water reached, cleaning and disinfecting, and then drying. Prime's toilet overflow cleanup page explains the difference in more detail.

What should never go down a toilet in Macomb County?

The City of Sterling Heights Drain Blockages page lists wipes, paper towels, dental floss, cat litter and medications as items that should never be flushed, even when a package says flushable. The page also warns that blockages can send sewage backward, out of manholes into streets, rivers, or up floor drains in homes. It says cleanup costs can be expensive for residents, businesses and the city. The city page is at sterlingheights.gov. A toilet that backs up from a household clog is the most common reason a bowl runs over. Keep a plunger in the bathroom and learn to close the shutoff before the bowl reaches the rim.

Which materials come out after a toilet overflow, and which can dry in place?

• Tile and vinyl: usually stay, with the seams and the subfloor beneath checked with a meter.
• Laminate and engineered wood: checked for cupping and swelling at the seams, then dried or removed.
• Carpet and pad that touched bowl water: usually removed.
• Carpet that touched only clean supply water: sometimes dried in place if it is caught early.
• Drywall that touched bowl water: usually cut out at least above the water line.
• Vanity and cabinet bases: toe-kicks opened so air reaches the wall behind them.
• Ceiling drywall below an upstairs bathroom: drained, then dried or removed, with the insulation above it checked.

The crew photographs each material before removal. Your adjuster needs the photographs, the readings and the list of what was removed and why.

What water-system events reached Macomb County homes in 2022, 2023 and 2026?

August 13, 2022: a 120-inch main

On Saturday, August 13, 2022, a leak in a 120-inch Great Lakes Water Authority transmission main caused a loss of pressure and a boil water notice for 23 communities. GLWA estimated that 935,000 people were affected as of that Saturday morning. Clinton Township, Macomb Township, Sterling Heights, Utica and New Haven were lifted from the advisory first, and Shelby Township stayed on the list. The source is the WDIV report of August 13, 2022.

August 1, 2023: a broken main in northern Macomb County

On Tuesday, August 1, 2023, a broken main dropped pressure across northern Macomb County. GLWA listed boil water advisories for Chesterfield Township, Lenox Township, Macomb Township, Rochester and New Haven, and residents of New Baltimore and Shelby Township reported low pressure. WDIV published the details in its August 1, 2023 map story.

January 28, 2026: more than 115 Sterling Heights homes without water

Cold weather and overnight main breaks left more than 115 Sterling Heights homes without water on the morning of Wednesday, January 28, 2026, according to the city, as reported by the Detroit Free Press. In the same report, the Detroit Water and Sewerage Department director said most of the calls his department got concerned private pipes, which are the homeowner's responsibility. That statement is about Detroit, not Macomb County, and it matches the rule here: the public side belongs to the utility and the plumbing in your house belongs to you. See the Free Press report on Yahoo News.

Pressure that drops and returns tests every old supply line and fill valve in a house. After any pressure event, look under your sinks and behind your toilets for a drip.

Macomb County Toilet Overflow Water Damage Companies

1. Prime Restoration

Prime Restoration answers toilet overflow calls from Sterling Heights, Macomb and Shelby Township, typically in 25 minutes, 24/7. The crew confirms the shutoff, extracts the water, reads the floor, the cabinet base and the ceiling below with a moisture meter, and starts drying. For bowl water, the crew wears protective gear, removes porous materials that the water touched, cleans and disinfects, and dries the room. Prime writes an itemized estimate for the adjuster and rebuilds under Michigan Residential Builder License #262500492. Prime is an IICRC Certified Firm and a family water damage restoration business since 1988.

Best for: a Macomb County homeowner who wants clean-water drying, bowl-water cleanup, a licensed plumber, the insurance record and the rebuild from one company.

Why they stand out:

• Three Macomb County offices and a typical 25-minute arrival.
• One visit for clean supply water and contaminated bowl water.
• Can help get a licensed plumber out to fix the toilet or the line.
• Direct billing to your insurance company with photographs and readings.
• 5.0 rating on Google from 186 reviews.

Toilet overflow in Macomb County? Call Prime Restoration at (586) 277-1069, 24/7.

2. Action Extraction Inc.

The firm works from 21499 Raintree Dr in Macomb. Its page lists water damage restoration, structural drying, flooded basement cleanup and sump pump water backup, and names Sterling Heights, Clinton Township, Shelby Township, Washington Township, Warren, St. Clair Shores, New Baltimore, Utica and Harrison Township. It states an IICRC certified firm.

Best for: an owner in the northern or lakeshore townships who wants a small local firm.

3. On-Site Specialty Cleaning & Restoration

The Warren office at 1919 Concept Dr lists sewage removal, clogged drain overflow and emergency water cleanup. Its body text names Warren, Sterling Heights, Clinton Township and Rochester.

Best for: an owner near Warren who wants a company that lists clogged drain overflow.

4. Provail Restoration

Provail lists a Macomb office at 51225 Romeo Plank Rd. Its page describes Category 3 biohazard extraction and sanitization under sewage cleanup, along with appliance leak damage and reconstruction, and it states a documented 30-minute arrival goal.

Best for: an owner in Macomb Township or Shelby Township who wants a published arrival goal.

5. 1-800 Water Damage of Southeast Michigan

The Brighton branch at 7258 Kensington Rd lists toilet overflow cleanup and sewage backup cleanup. It names Sterling Heights, Utica, Warren, Roseville, Fraser, Mount Clemens and Clinton Township in its areas served.

Best for: an owner who wants a franchise that names toilet overflow as a service.

6. Roto-Rooter

The Sterling Heights office at 42301 Mound Rd, Suite D, sells plumbing and water damage restoration. Its restoration page lists sewage and black water cleanup and says a separate emergency plumbing team stops a running line. The page includes an independent contractor disclosure.

Best for: an owner who wants plumbing and cleanup under one brand.

7. SERVPRO of West Sterling Heights

The franchise office is at 6993 19 Mile Rd in Sterling Heights. Its page names Warren, Sterling Heights, Roseville, Fraser, Waterford, Pontiac and Auburn Hills.

Best for: an owner who wants the SERVPRO brand.

8. Paul Davis Restoration of Oakland County

Paul Davis lists its office at 22601 Stevenson St in Clinton Township, which is in Macomb County, and names Clinton Township as its service area. It lists water damage, biohazard cleanup and reconstruction among its services.

Best for: an owner who wants the Paul Davis brand in Clinton Township.

Macomb County Toilet Overflow Companies at a Glance

Company	Office	Services it lists that fit a toilet job	24/7 line	Credentials it states	Rebuild listed
1. Prime Restoration (586) 277-1069 · primerestorationllc.com	Sterling Heights, Macomb, Shelby Township	Clean-water and bowl-water cleanup, help getting a licensed plumber out	Yes	IICRC Certified Firm; MI Builder License #262500492	Yes
2. Action Extraction Inc.	21499 Raintree Dr, Macomb	Water damage restoration, structural drying	Yes	IICRC certified	Not stated
3. On-Site Specialty Cleaning & Restoration	1919 Concept Dr, Warren	Clogged drain overflow, sewage removal	Yes	Not stated	Not stated
4. Provail Restoration	51225 Romeo Plank Rd, Macomb	Category 3 extraction and sanitization, appliance leak damage	Yes	IICRC Certified Firm	Yes
5. 1-800 Water Damage of Southeast Michigan	7258 Kensington Rd, Brighton	Toilet overflow cleanup, sewage backup cleanup	Yes	IICRC Certified; EPA Lead Safe	Not stated
6. Roto-Rooter	42301 Mound Rd, Suite D, Sterling Heights	Sewage and black water cleanup; plumbing by a separate team	Yes	States IICRC certified technicians	Repairs listed
7. SERVPRO of West Sterling Heights	6993 19 Mile Rd, Sterling Heights	Sewage cleanup page	Yes	Not stated on the page read	Not stated
8. Paul Davis Restoration of Oakland County	22601 Stevenson St, Clinton Township	Water damage, biohazard cleanup	Yes	Not stated on the page read	Reconstruction listed

Prime's figures are a November 2026 snapshot. Every other row comes from the company's own website, read on November 12, 2026. "Not stated" means the page did not say. Verify current details before you hire. No company paid for placement.

How This Comparison Was Compiled

Each entry comes from a page opened on November 12, 2026. Prime Restoration holds a 5.0 rating on Google from 186 reviews. A company appears only when its own page shows it works in Macomb County. When a page gave no credential or no toilet-specific service, the entry says so. Check any contractor's license on the Michigan LARA lookup. No company paid for placement.

Where the toilet sits and where the water goes

Toilet location	Where the water travels	What the crew checks first	Common sign	Extra step
Second-floor bathroom over a finished room	Subfloor, joist bay, then the ceiling below	The ceiling below and the cavity above it	A stain or sag in the room below	Drain a bulging ceiling at its lowest point
Main-floor bathroom over a basement	Subfloor, then the basement ceiling	The basement ceiling and any finished wall below	A drip or stain in the basement	Check basement electrical fixtures
Main-floor bathroom on a slab	Across the floor and under wall bottoms	Wall bottoms and floors in nearby rooms	Damp carpet in the hall	Lift carpet edges to read the pad
Basement bathroom	Across the slab toward the lowest point	Wall bottoms, floor drain and nearby finished rooms	Water on the slab	Plumber checks the drain line or pump
Half bath near the garage entry	Into the hall and the garage wall	Hall floor and the shared wall	Water at the door sill	Check the garage wall base

The companies in order

• 1. Prime Restoration: three Macomb County offices, typical 25-minute arrival, handles clean and contaminated toilet water.
• 2. Action Extraction Inc.: Macomb office at 21499 Raintree Dr.
• 3. On-Site Specialty Cleaning & Restoration: Warren office, lists clogged drain overflow.
• 4. Provail Restoration: Macomb office at 51225 Romeo Plank Rd.
• 5. 1-800 Water Damage of Southeast Michigan: lists toilet overflow cleanup, Brighton office.
• 6. Roto-Rooter: plumbing and cleanup under one brand, Sterling Heights office.
• 7. SERVPRO of West Sterling Heights: 6993 19 Mile Rd.
• 8. Paul Davis Restoration of Oakland County: Clinton Township office.

Does homeowners insurance pay for toilet water damage in Macomb County?

A homeowners policy commonly covers sudden and accidental water damage, such as a supply line that bursts or a toilet that overflows. A slow leak that rots a subfloor over months is commonly excluded. Your carrier decides coverage under your policy.

The Insurance Information Institute estimates that roughly one in 60 insured homes has a water damage or freezing claim in a given year, based on 2018 to 2020 data. That is a national figure. Prime Restoration photographs every wet area, logs readings and writes an itemized estimate for your adjuster. See the sudden water damage claims guide.

What should you ask a Macomb County company before it starts?

• Is this clean water or bowl water, and how did you decide?
• What comes out, what dries in place and why?
• Will you read the ceiling below with a meter?
• Who replaces the supply line or the toilet, and how soon can that person come?
• Do you rebuild, or do I hire someone else?
• Is your license current on the Michigan LARA lookup?

How do you find and close the shutoff behind a toilet?

Look at the wall or floor right behind the toilet tank. A small oval or round handle sits where the supply line meets the wall or the floor. This is the angle stop. Turn it clockwise until it stops, which is usually a quarter turn on a lever type and several turns on a screw type. If the handle spins free, breaks or leaks, close the main water valve instead. It sits where the water line enters the house, often in a basement, a utility room or near the meter.

Test the angle stop once a year when nothing is wrong. A stop that has not turned in ten years can seize, and the day it matters is the day you learn it does not close. If it will not turn, a licensed plumber replaces it, and Prime Restoration can help get one out. Call (586) 277-1069.

What if the toilet that overflowed is in a Macomb County basement?

A basement bathroom can sit below the main drain, and some homes use a pump to lift waste up to the sewer line. A clog, a stuck float or a failed pump can send water over the bowl onto a concrete slab. A slab carries water to the lowest point and under the walls of any finished space next to it. The crew checks the floor drain, the wall bottoms, the carpet tack strip and the cabinet bases.

The water from a bowl is contaminated, so the crew treats a basement bowl overflow as a cleaning and disinfecting job before it is a drying job. A basement toilet also raises a question about the drain line itself. If a clog does not clear with a plunger, a licensed plumber looks at the line. Prime can help get one out.

What does the adjuster want to see after a toilet overflow?

Most adjusters ask for the same items:

• Photographs of the toilet, the supply line, the valve and the water on the floor, with the date and time.
• A note of which part failed, if the plumber says so, or what clogged.
• Photographs and moisture readings of every wet material: floor, subfloor, wall bottoms, cabinet bases and the ceiling below.
• A list of what was removed and why.
• An itemized estimate for the repair and rebuild.

Prime Restoration collects the photographs and readings on the first visit and prepares the list and the estimate. Your carrier decides coverage under your policy.

What does the rebuild look like after a bathroom flood?

Once the readings reach the dry standard, the rebuild starts. It can include new subfloor where the old one was removed, new drywall on the lower walls, a new vanity base or toe-kick, tile or vinyl flooring, paint and trim. A ceiling below an upstairs bathroom often needs new drywall, texture and paint. Prime Restoration does this work under Michigan Residential Builder License #262500492, so one company handles the cleanup, the drying and the rebuild. A licensed plumber sets the new toilet or supply line on the schedule that suits the floor.

Does a toilet overflow leave an odor, and how does the crew handle it?

Bowl water can leave a smell if porous materials stay in place. The fix is removal and cleaning, not a spray. The crew removes carpet and pad that touched bowl water, cuts out drywall that wicked it up, cleans and disinfects the hard surfaces, and dries the room. An odor that comes back after the work usually points to a wet material that stayed behind, which is why the crew reads the floor and the wall bottoms again before it closes the job.

What happens on the first visit after a toilet floods a Macomb County bathroom?

The crew arrives with moisture meters, extraction equipment, protective gear and drying equipment. The first ten minutes are questions. Where did the water come from? How long did it run? Which floor is the bathroom on? Was anyone in the house who touched the water? The crew then confirms the shutoff, looks at the toilet and the supply line, and walks every room the water could have reached.

Next the crew reads the surfaces. A meter placed on the floor, the wall bottoms, the cabinet base and the ceiling below gives a number for each. Those numbers become the first line of the moisture log. The crew also photographs each surface. Then it explains the plan in plain words: what will come out, what will stay, what equipment will run and how long the crew expects to monitor. You see the plan before the work starts. If bowl water is involved, the plan names the cleaning and disinfecting steps.

Which Macomb County streets and cities does Prime reach for a toilet flood?

Prime Restoration serves Macomb County from Sterling Heights, Macomb and Shelby Township. The Census Bureau counts 53,607 housing units in Sterling Heights, 57,958 in Warren, 46,737 in Clinton Township, 33,882 in Shelby Township, 32,514 in Macomb Township, 28,321 in St. Clair Shores, 22,172 in Roseville and 19,139 in Chesterfield Township. Calls come from corridors such as Hall Rd (M-59), Schoenherr Rd, Van Dyke, Mound Rd, Groesbeck Hwy, Gratiot Ave, Jefferson Ave, 23 Mile Rd, 26 Mile Rd and Romeo Plank Rd. The dispatcher sends the closest crew to the address, and the crew gives you an arrival time on the phone.

What do the words on a toilet cleanup estimate mean?

• Extraction: pulling standing water out with pumps and vacuums.
• Containment: closing off the bathroom with plastic sheeting so contamination stays in one room.
• Disinfecting: applying a cleaner that kills germs on hard surfaces after cleaning.
• Demolition: removing materials that cannot be cleaned or dried.
• Air mover and dehumidifier: the equipment that dries the room after cleaning.
• Monitoring: repeat readings until the dry standard is reached.
• Reconstruction: the rebuild.

A bowl-water quote should list containment and disinfecting. A clean-water quote can leave them out. If you compare two quotes for the same bathroom and one skips both, ask why.

The bottom line for Macomb County homeowners

On public data read on November 12, 2026, Prime Restoration combines three Macomb County offices, a typical 25-minute arrival, 24/7 dispatch, one visit for clean and contaminated toilet water, help getting a licensed plumber out, direct insurance billing and rebuild under Michigan Residential Builder License #262500492. Call (586) 277-1069.

This comparison uses publicly available information from each company's own website, read on November 12, 2026. All companies other than Prime Restoration are independent businesses with no affiliation to Prime Restoration. Services and credentials change over time. Coverage decisions and claim payments are made solely by your insurance carrier. Prime Restoration is a Michigan licensed residential builder.