Question 1

What services does Prime Restoration LLC provide?

Accepted Answer

Prime Restoration LLC provides comprehensive property restoration services including water damage restoration, fire and smoke damage repair, mold remediation, storm damage restoration, sewage and biohazard cleanup, and commercial restoration. We are a full-service restoration company serving Macomb County and Oakland County, Michigan with 24/7 emergency response.

Question 2

Is Prime Restoration licensed and insured in Michigan?

Accepted Answer

Yes, Prime Restoration LLC is fully licensed and insured in the state of Michigan. Our restoration technicians hold IICRC certifications in water damage restoration (WRT), fire and smoke restoration (FSRT), and applied microbial remediation (AMRT). We carry comprehensive general liability insurance and workers compensation coverage for your protection.

Question 3

What areas does Prime Restoration serve in Southeast Michigan?

Accepted Answer

We serve all of Macomb County including Sterling Heights, Clinton Township, Shelby Township, Warren, Roseville, St. Clair Shores, Mount Clemens, Fraser, Chesterfield, and New Baltimore. We also serve Oakland County including Birmingham, Bloomfield Hills, Troy, Royal Oak, Southfield, Farmington Hills, Rochester Hills, Auburn Hills, and West Bloomfield.

Question 4

How quickly can Prime Restoration respond to an emergency?

Accepted Answer

Prime Restoration offers 24/7 emergency response with a goal of having certified technicians on-site within 60 minutes throughout our Macomb County and Oakland County service areas. Our rapid emergency response helps minimize property damage, reduce restoration costs, and prevent secondary issues like mold growth after water damage.

Question 5

Does Prime Restoration offer free estimates for restoration work?

Accepted Answer

Yes, Prime Restoration provides free, no-obligation estimates for all restoration services. Our certified technicians will inspect your property, assess the damage, document findings with photos and moisture readings, and provide a detailed written estimate. For emergency situations, we begin work immediately to prevent further damage while the estimate is prepared.

Question 6

What certifications do your restoration technicians hold?

Accepted Answer

Our technicians hold certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the gold standard in the restoration industry. This includes Water Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), and Applied Microbial Remediation Technician (AMRT) certifications. All team members undergo ongoing training to stay current with the latest restoration techniques and equipment.

Question 7

Does Prime Restoration offer 24/7 emergency restoration services?

Accepted Answer

Yes, Prime Restoration provides true 24/7 emergency restoration services including nights, weekends, and holidays. Property damage from water, fire, storms, and sewage does not follow a schedule, and neither do we. When you call our emergency line at (586) 277-1069, you reach a live team member who dispatches certified technicians to your Macomb County or Oakland County property immediately.

Question 8

What should I do immediately after discovering water damage in my home?

Accepted Answer

After discovering water damage, first ensure your safety by turning off electricity to affected areas if it is safe to do so. Stop the water source if possible, such as shutting off the main water valve for a burst pipe. Then call Prime Restoration at (586) 277-1069 for immediate emergency water damage restoration. While waiting, move valuables and furniture away from standing water and begin removing excess water with towels if safe.

Question 9

How long does the water damage restoration process take?

Accepted Answer

The water damage restoration timeline depends on the extent of damage, the category of water involved, and the materials affected. Minor water damage from a small leak may take 3 to 5 days to dry and restore, while major flooding or sewage backups can take 1 to 2 weeks or longer. Our IICRC-certified technicians use industrial dehumidifiers and air movers to accelerate the structural drying process and monitor moisture levels daily.

Question 10

What are the different categories of water damage?

Accepted Answer

The IICRC defines three categories of water damage. Category 1 (clean water) comes from sanitary sources like broken supply lines or rain. Category 2 (gray water) contains contaminants from sources like dishwashers, washing machines, or sump pump failures. Category 3 (black water) is highly contaminated water from sewage backups, flooding, or toilet overflows. Each category requires different restoration protocols, and water can degrade from Category 1 to Category 3 if left untreated for more than 48 hours.

Question 11

Can water damage cause mold growth, and how quickly does mold develop?

Accepted Answer

Yes, water damage is the primary cause of indoor mold growth. Mold spores can begin colonizing damp materials within 24 to 48 hours after water exposure. This is why rapid water damage restoration and thorough structural drying are critical. Prime Restoration uses moisture meters, thermal imaging cameras, and industrial drying equipment to ensure all affected materials reach proper dry standards, preventing mold growth after water damage.

Question 12

Does homeowners insurance cover water damage restoration?

Accepted Answer

Most homeowners insurance policies cover sudden and accidental water damage, such as burst pipes, appliance malfunctions, and storm-related water intrusion. However, damage from gradual leaks, lack of maintenance, or flooding typically requires separate flood insurance. Prime Restoration provides Xactimate scope documentation compatible with all major insurance carriers so homeowners have accurate paperwork to submit with their water damage claim.

Question 13

What equipment does Prime Restoration use for water damage restoration?

Accepted Answer

We use professional-grade water damage restoration equipment including truck-mounted and portable water extraction units, industrial air movers, commercial-grade dehumidifiers (LGR and desiccant types), thermal imaging cameras for detecting hidden moisture, pin and pinless moisture meters, hydroxyl generators for odor removal, and HEPA air scrubbers. This advanced equipment ensures thorough water extraction and structural drying.

Question 14

Can hardwood floors be saved after water damage?

Accepted Answer

Hardwood floors can often be saved after water damage if professional restoration begins within the first 24 to 48 hours. Our water damage restoration technicians use specialized floor drying mats and drying systems designed specifically for hardwood. The success rate depends on the amount of water, how long the floors were wet, the wood species, and whether the subfloor is also affected. We will assess the damage and give you an honest recommendation on whether restoration or replacement is the better option.

Question 15

What happens if water damage is not cleaned up properly?

Accepted Answer

Improperly cleaned water damage leads to serious long-term problems including mold growth within walls and under floors, structural wood rot, warped and buckled flooring, delaminating drywall, permanent staining, musty odors, and potential health hazards from bacterial contamination. Professional water damage restoration helps ensure that moisture is properly extracted and affected materials are dried to safe levels, helping protect your home.

Question 16

How much does water damage restoration cost in Michigan?

Accepted Answer

Water damage restoration costs vary depending on the size of the affected area, the category of water, the materials involved, and the extent of structural damage. Minor water damage cleanup may start around $1,500 to $3,000, while major water damage restoration for an entire floor of a home can range from $5,000 to $15,000 or more. Prime Restoration provides free estimates and produces Xactimate scope documentation compatible with all major insurance carriers so you have accurate paperwork to submit with your claim.

Question 17

Can you detect hidden water damage behind walls?

Accepted Answer

Yes, Prime Restoration uses advanced moisture detection technology including thermal imaging cameras (infrared) and professional-grade moisture meters to locate hidden water damage behind walls, under floors, and above ceilings. Thermal imaging reveals temperature differences caused by trapped moisture that is invisible to the naked eye. Early detection of hidden water damage prevents mold growth and structural deterioration, saving you significant money on future repairs.

Question 18

What is the difference between water mitigation and water damage restoration?

Accepted Answer

Water mitigation refers to the immediate emergency steps taken to stop the water source, extract standing water, and begin drying to prevent further damage. Water damage restoration is the complete process of repairing and rebuilding your property to its pre-loss condition, including replacing drywall, flooring, paint, trim, and other damaged materials. Prime Restoration handles both the mitigation and full restoration phases so you have a single point of contact from the first emergency call through final repairs.

Question 19

Can a basement be fully restored after flooding or water damage?

Accepted Answer

Yes, a flooded basement can be fully restored to its pre-damage condition with professional water damage restoration. The process includes water extraction, removal of damaged materials like carpet and drywall, thorough structural drying with commercial dehumidifiers, antimicrobial treatment to prevent mold, and complete reconstruction including new flooring, drywall, and paint. Prime Restoration has restored hundreds of flooded basements across Macomb County and Oakland County.

Question 20

Does Prime Restoration handle burst pipe water damage repairs?

Accepted Answer

Yes, burst pipe water damage is one of the most common emergencies we respond to, especially during Michigan winters when frozen pipes can crack and cause extensive flooding. Prime Restoration provides 24/7 emergency response for burst pipes including water extraction, structural drying, and complete repairs. We coordinate with licensed plumbers to fix the pipe itself while we perform the water damage restoration and reconstruction.

Question 21

What should I do after a fire damages my home?

Accepted Answer

After a fire, wait for the fire department to declare your property safe before re-entering. Contact your insurance company to start a claim, then call Prime Restoration at (586) 277-1069 for emergency fire damage restoration. Do not attempt to clean soot or smoke damage yourself, as improper cleaning can cause permanent staining and drive soot deeper into materials. Our fire damage restoration technicians will board up and secure the property, assess the damage, and begin the restoration process immediately.

Question 22

How does Prime Restoration remove smoke and soot damage?

Accepted Answer

Our fire damage restoration process includes comprehensive soot and smoke removal using specialized techniques for each surface type. We use dry chemical sponges, HEPA vacuuming, ultrasonic cleaning for contents, ozone and hydroxyl generators for odor elimination, and thermal fogging for smoke odor in structural cavities. Different types of soot (wet, dry, protein-based, or fuel oil) require different cleaning approaches, and our IICRC-certified technicians are trained to identify and treat each type properly.

Question 23

How is smoke odor addressed after a fire?

Accepted Answer

Professional fire damage restoration addresses smoke odor using techniques aligned with IICRC S700 — ozone treatment, hydroxyl generators, thermal fogging, air scrubbing, and surface sealing with specialized primers to reduce odor from smoke particulate trapped in walls, fabrics, HVAC systems, and structural materials. Results vary with the severity of the fire, materials affected, and other site conditions. Prime Restoration of Macomb does not guarantee complete odor elimination or certify air quality; for health-related air-quality determinations, consult a licensed industrial hygienist.

Question 24

Does insurance cover fire and smoke damage restoration?

Accepted Answer

Homeowners insurance typically covers fire and smoke damage restoration, including structural repairs, soot and smoke cleanup, contents restoration, temporary living expenses (additional living expense or ALE coverage), and in many cases the replacement of damaged personal property. Prime Restoration provides detailed Xactimate documentation of all fire damage; you submit it to your adjuster. Where permitted, we can accept direct payment from your carrier for approved work.

Question 25

How long does fire damage restoration take to complete?

Accepted Answer

Fire damage restoration timelines vary based on the severity of the fire. Minor smoke and soot damage in one or two rooms may take 1 to 2 weeks. Moderate fire damage affecting multiple rooms typically requires 4 to 8 weeks. Major structural fire damage requiring demolition and reconstruction can take several months. Prime Restoration provides a detailed restoration timeline during the initial assessment so you know what to expect throughout the process.

Question 26

Is it safe to stay in my home after a fire?

Accepted Answer

In most cases, it is not safe to stay in your home after a fire, even if the damage appears minor. Smoke and soot residue contain toxic chemicals, carbon monoxide may linger, and structural integrity may be compromised. The fire department and a professional restoration company should assess the property before you re-enter or stay overnight. Prime Restoration can help coordinate temporary housing through your insurance policy while we complete the fire damage restoration.

Question 27

How do I know if I have a mold problem in my home?

Accepted Answer

Common signs of a mold problem include visible mold growth (which can appear as black, green, white, or gray spots), a persistent musty or earthy odor, unexplained allergic symptoms like sneezing and congestion, water stains on walls or ceilings, peeling or bubbling paint, and warped surfaces. If you suspect mold, Prime Restoration offers professional mold inspection and testing services to identify the type and extent of mold contamination in your home.

Question 28

Is mold remediation covered by homeowners insurance?

Accepted Answer

Mold remediation insurance coverage depends on the cause of the mold. If mold resulted from a covered peril like a burst pipe or storm damage, your homeowners insurance will typically cover mold remediation up to your policy limit. However, mold caused by ongoing maintenance issues, high humidity, or neglected leaks is usually not covered. Prime Restoration documents the cause and extent of mold damage in Xactimate so you have leverage when presenting it to your insurance carrier.

Question 29

What is the difference between mold removal and mold remediation?

Accepted Answer

Mold spores exist naturally in the outdoor and indoor environment and cannot be fully eliminated. Mold remediation under the IICRC S520 Standard is the physical process of containment, HEPA air filtration, removal of mold-contaminated porous materials, cleaning of non-porous surfaces, and addressing the moisture source that allowed growth. Post-remediation clearance testing is performed by an independent third-party industrial hygienist when requested by the homeowner, insurance carrier, or lender; Prime Restoration of Macomb does not perform its own clearance testing or certify habitability.

Question 30

How long does professional mold remediation take?

Accepted Answer

Professional mold remediation typically takes 1 to 5 days depending on the size of the affected area and the extent of mold contamination. A small area like a bathroom may take 1 to 2 days, while a larger area such as an entire basement can take 3 to 5 days. Very large or complex mold remediation projects involving HVAC systems or multiple areas of the home may take longer. Prime Restoration provides a detailed timeline after our initial mold inspection.

Question 31

Can I remove mold myself, or do I need a professional?

Accepted Answer

The EPA recommends professional mold remediation for any mold contamination larger than 10 square feet. Small areas of surface mold on non-porous materials like tile can sometimes be cleaned with proper protective equipment and cleaning solutions. However, mold behind walls, in HVAC systems, or in porous materials like drywall and carpet requires professional remediation to ensure complete removal and prevent cross-contamination to other areas of your home.

Question 32

What health risks are associated with mold exposure?

Accepted Answer

Mold exposure can cause a range of health problems including allergic reactions, respiratory issues, sinus congestion, coughing, wheezing, eye and skin irritation, and headaches. People with asthma, weakened immune systems, chronic lung conditions, or mold allergies are at higher risk for serious health effects. Certain types of mold like Stachybotrys (black mold) produce mycotoxins that can cause more severe health issues with prolonged exposure. Professional mold remediation protects your family and health.

Question 33

What should I do after a storm damages my property?

Accepted Answer

After a storm, prioritize safety by avoiding downed power lines, unstable structures, and standing water. Document all damage with photos and video for your insurance claim. Cover any roof damage or broken windows with tarps or plywood to prevent further water intrusion. Then contact Prime Restoration at (586) 277-1069 for emergency storm damage restoration. We provide 24/7 emergency board-up, tarping, and water extraction services to protect your property from additional damage.

Question 34

Does homeowners insurance cover storm damage repairs?

Accepted Answer

Most homeowners insurance policies cover storm damage from wind, hail, lightning, falling trees, and resulting water damage from roof or window breaches. However, flooding from rising water or storm surges typically requires separate flood insurance through FEMA National Flood Insurance Program. Prime Restoration provides detailed storm damage documentation including photos, moisture readings, and Xactimate estimates you can share with your adjuster to support your claim.

Question 35

How does Prime Restoration provide emergency roof tarping after a storm?

Accepted Answer

Prime Restoration provides emergency roof tarping and board-up services 24 hours a day, 7 days a week following storm damage. Our crews arrive quickly with heavy-duty tarps, plywood, and fastening materials to seal roof damage, broken windows, and other openings. Emergency tarping prevents further water intrusion, protects your belongings, and is typically covered by your homeowners insurance as a necessary step to mitigate further damage.

Question 36

Can storm damage lead to mold if not addressed quickly?

Accepted Answer

Yes, storm damage that introduces water into your home can lead to mold growth within 24 to 48 hours if not addressed promptly. Roof leaks, broken windows, and siding damage all allow water intrusion that saturates insulation, drywall, and structural wood. Prime Restoration provides rapid storm damage response including water extraction, structural drying, and moisture monitoring to prevent secondary mold damage after storms in Southeast Michigan.

Question 37

What types of storm damage does Prime Restoration repair?

Accepted Answer

Prime Restoration performs all types of storm damage restoration in Michigan including wind damage to roofs and siding, hail damage, fallen tree damage, lightning strikes, basement flooding from heavy rain, window and door damage, gutter and downspout damage, and interior water damage caused by storm breaches. We manage the entire restoration process from emergency tarping through complete structural repair and reconstruction.

Question 38

How can I protect my Michigan home from storm damage?

Accepted Answer

Protecting your Michigan home from storm damage starts with regular maintenance including cleaning gutters and downspouts, trimming overhanging trees, inspecting your roof for loose or damaged shingles, ensuring proper grading around your foundation, testing your sump pump before storm season, and installing a battery backup for your sump pump. Prime Restoration also offers preventive property inspections to identify vulnerabilities before severe weather strikes Southeast Michigan.

Question 39

How dangerous is sewage backup in a home?

Accepted Answer

Sewage backup is extremely dangerous and classified as Category 3 (black water) contamination, the most hazardous level. Raw sewage contains harmful bacteria including E. coli and Salmonella, viruses, parasites, and other pathogens that can cause serious illness. Never attempt to clean sewage backup yourself without proper protective equipment. Call Prime Restoration immediately at (586) 277-1069 for professional sewage cleanup with EPA-approved disinfection methods.

Question 40

What causes sewage backups in Michigan homes?

Accepted Answer

Common causes of sewage backups in Michigan homes include tree root intrusion into sewer lines, aging or deteriorating municipal sewer infrastructure, heavy rainfall overwhelming combined sewer systems, clogged drain lines from grease or debris buildup, collapsed or broken sewer pipes, and sump pump failure during storms. Many Southeast Michigan communities have older sewer systems that are prone to backups during heavy rain events, making sewage cleanup services especially important in our service area.

Question 41

Does insurance cover sewage backup cleanup and restoration?

Accepted Answer

Standard homeowners insurance policies typically do not cover sewage backup damage. However, sewage backup coverage is available as an affordable add-on endorsement to most policies, usually covering $5,000 to $25,000 in damage. If you have this endorsement, Prime Restoration will produce Xactimate scope documentation compatible with all major carriers for sewage cleanup and restoration so you have accurate paperwork to submit with your claim. We recommend all Michigan homeowners add sewage backup coverage to their policies given the frequency of backups in our area.

Question 42

What does the sewage cleanup and restoration process involve?

Accepted Answer

Sewage cleanup aligned with the IICRC S500 Standard (Category 3 water) involves extracting contaminated water, removing and disposing of porous materials that contacted sewage (carpet, pad, drywall below the flood line), cleaning and disinfection of affected non-porous surfaces with EPA-registered antimicrobial products, and structural drying with commercial dehumidifiers and air movers. Post-remediation air-quality testing and clearance verification, if required, are performed by an independent third-party industrial hygienist. Prime Restoration of Macomb does not certify habitability or air quality.

Question 43

How long does it take to clean up after a sewage backup?

Accepted Answer

Sewage cleanup and restoration typically takes 3 to 7 days depending on the extent of contamination. This includes water extraction and material removal on day one, followed by several days of disinfection, structural drying, and monitoring. Major sewage backups that affect an entire basement or multiple rooms may take longer, especially if structural repairs or reconstruction are needed after the cleanup phase is complete.

Question 44

Is Prime Restoration documentation compatible with my insurance company?

Accepted Answer

Yes. Our Xactimate documentation is compatible with all major insurance companies including State Farm, Allstate, USAA, Farmers, Auto-Owners, Citizens, Meemic, AAA, and many more. We produce detailed scope documentation, photos, moisture readings, and line-item estimates so you have accurate paperwork to submit to your adjuster.

Question 45

How do I file a water damage or restoration insurance claim?

Accepted Answer

To file a restoration insurance claim, first document the damage with photos and video. Call your insurance company to report the claim and get a claim number. Then call Prime Restoration at (586) 277-1069 to begin the restoration process. We will provide Xactimate documentation you can share with your adjuster. In emergency situations, you should call us first to begin mitigation immediately, as delays can reduce your coverage.

Question 46

Will I have to pay anything out of pocket for restoration services?

Accepted Answer

If your insurance policy covers the damage, you are typically responsible only for your deductible. Where permitted, we can accept direct payment from your insurance carrier for approved work. We provide itemized Xactimate documentation for your paperwork so the scope is transparent to you and your adjuster. We will explain all costs upfront before work begins.

Question 47

What is an insurance deductible, and how does it apply to restoration?

Accepted Answer

Your insurance deductible is the amount you pay out of pocket before your insurance coverage kicks in. For example, if you have a $1,000 deductible and the restoration costs $8,000, you pay $1,000 and your insurance covers the remaining $7,000. Most homeowners policies have deductibles ranging from $500 to $2,500 for water damage and fire damage claims. Some policies may have separate, higher deductibles for specific perils like wind or hail damage.

Question 48

What if my insurance claim is denied for water damage or restoration?

Accepted Answer

If your restoration claim is denied, Prime Restoration can help you understand the denial reason and explore your options. Common reasons for denial include the damage being classified as a maintenance issue, exceeding policy limits, or the specific peril not being covered. We can provide additional Xactimate documentation to support an appeal. In some cases we can adjust our scope to address only the covered portions of the damage.

Question 49

What is Xactimate, and why does Prime Restoration use it for estimates?

Accepted Answer

Xactimate is the industry-standard estimating software used by virtually all insurance companies for property damage claims. Prime Restoration uses Xactimate to prepare detailed, line-item estimates that match the format and pricing your insurance adjuster expects. This can reduce pricing disputes and speed up claim review when you submit the scope to your adjuster. Using Xactimate also provides full transparency into every cost associated with your restoration project.

Question 50

Does Prime Restoration offer financing or payment plans for restoration work?

Accepted Answer

Yes, Prime Restoration offers flexible payment options for restoration work that is not covered by insurance or for deductible payments. We accept major credit cards, checks, and can discuss payment arrangements for larger projects. We believe no homeowner should have to delay critical water damage restoration, mold remediation, or fire damage repair due to financial concerns. Contact us to discuss available payment options for your situation.

Question 51

Should I contact my insurance company or a restoration company first?

Accepted Answer

In an emergency situation like active water damage, sewage backup, or fire damage, contact a restoration company first to begin mitigation immediately. Most insurance policies require you to take reasonable steps to prevent further damage, and delays can actually reduce your coverage. Call Prime Restoration at (586) 277-1069 to start emergency mitigation, then contact your insurance company to file the claim. We will provide the Xactimate scope documentation your insurer expects to see so you can submit it directly.

Question 52

How long has Prime Restoration been in business?

Accepted Answer

Prime Restoration LLC was established in 2020, but our team includes technicians with over 40 years of combined Michigan restoration experience. We have restored more than 1,000 Michigan homes from water, fire, mold, and storm damage across Macomb County and Oakland County. The depth of crew experience is why we can guarantee 60-minute response times and IICRC S500/S520 standards on every job.

Question 53

Where is Prime Restoration located?

Accepted Answer

Prime Restoration operates two physical offices in Southeast Michigan. Our Sterling Heights headquarters is at 13854 Lakeside Circle, Suite 558, Sterling Heights, MI 48313, serving Macomb County. Our Rochester office serves Oakland County and the surrounding Metro Detroit area. Both locations dispatch IICRC-certified technicians 24/7 with typical 60-minute response times.

Question 54

What insurance carriers does Prime Restoration accept?

Accepted Answer

Prime Restoration direct-bills to all major Michigan insurance carriers, including State Farm, AAA, Auto-Owners, Citizens, Allstate, Farmers, USAA, Progressive, and Meemic. We produce Xactimate scope documentation compatible with every major carrier so your claim paperwork is accurate and complete. In most cases, Macomb and Oakland County homeowners pay only their deductible when insurance covers the loss.

Question 55

Is Prime Restoration IICRC certified?

Accepted Answer

Yes. Every Prime Restoration technician holds IICRC certification, including S500 (Water Damage Restoration) and S520 (Mold Remediation). IICRC certification is the industry gold standard for restoration training, and it is required by most major insurance carriers before they will pay a restoration claim. Our technicians complete continuing education to maintain certification on the latest equipment and protocols.

Question 56

What is Prime Restoration's emergency response time?

Accepted Answer

Prime Restoration responds to emergency calls in 60 minutes or less across Macomb County and Oakland County, 24 hours a day, 7 days a week. Speed matters in restoration: water damage doubles in scope every 24 to 48 hours, and mold can begin growing within 48 hours of moisture exposure. Our two physical offices in Sterling Heights and Rochester let us dispatch technicians from whichever side of Metro Detroit your emergency is on.

Question 57

Does Prime Restoration handle commercial restoration?

Accepted Answer

Yes. Prime Restoration provides full-service commercial restoration for offices, retail spaces, multi-family residential buildings, and industrial properties throughout Southeast Michigan. We coordinate with property managers, insurance adjusters, and tenants to minimize business interruption, and we handle large-loss water, fire, mold, and storm damage with the same IICRC-certified standards we apply to residential work.

Question 58

Does Prime Restoration offer financing?

Accepted Answer

Yes. Prime Restoration offers 0% APR financing with decisions in 90 seconds for qualified applicants. Financing is available for any restoration project — water, fire, mold, storm, sewage, or full reconstruction — and is especially useful for homeowners covering deductibles or work that falls outside their insurance coverage. We also accept all major credit cards and personal checks.

Question 59

What services does Prime Restoration provide?

Accepted Answer

Prime Restoration provides six core restoration services: water damage restoration (burst pipes, flooded basements, appliance leaks), fire and smoke damage restoration (soot removal, odor elimination, structural repair), mold remediation (IICRC S520 inspection, testing, and removal), storm damage repair (emergency tarping, roof and structural restoration), sewage and biohazard cleanup (EPA-approved decontamination), and commercial restoration. We handle every project end-to-end from initial mitigation through final reconstruction with one team — no subcontractor handoffs.

Question 60

Is Prime Restoration licensed and insured in Michigan?

Accepted Answer

Yes. Prime Restoration is a fully licensed and insured Michigan restoration contractor. We carry general liability insurance and workers' compensation insurance for every job, which protects both our team and your property during the restoration process. Licenses, certificates of insurance, and IICRC credentials are available on request before any work begins.

Question 61

What areas does Prime Restoration serve?

Accepted Answer

Prime Restoration serves all of Macomb County and Oakland County in Michigan, with primary service areas including Sterling Heights, Macomb Township, Shelby Township, Chesterfield Township, St. Clair Shores, Birmingham, Bloomfield Hills, Royal Oak, Troy, Rochester Hills, Farmington Hills, and surrounding Metro Detroit communities. From our Sterling Heights and Rochester offices, we typically arrive on-site within 60 minutes anywhere in our service area.

Question 62

What sets Prime Restoration apart from other Michigan restoration companies?

Accepted Answer

Prime Restoration combines five differentiators most Southeast Michigan restoration companies do not offer together: 60-minute emergency response from two physical Michigan offices, IICRC-certified technicians on every crew, direct insurance billing to all major Michigan carriers (State Farm, AAA, Auto-Owners, Citizens, Allstate, Farmers, USAA, Progressive, Meemic), 0% APR financing with 90-second approval decisions, and 4.9-star ratings across Google, Thumbtack, and Facebook from 127+ verified reviews. We also handle mitigation through reconstruction with one team — no handoffs to a separate rebuild contractor.

Question 63

How do I contact Prime Restoration in an emergency?

Accepted Answer

Call (586) 209-4390 for Macomb County emergencies or (586) 277-1069 for Oakland County emergencies. Both lines are answered 24 hours a day, 7 days a week, including holidays. For non-emergency inquiries, free estimates, or insurance claim consultations, the same numbers reach our team during business hours. Online quote forms are also available at primerestorationllc.com.

Frequently Asked Questions

General Restoration Questions

Water Damage Restoration

Fire & Smoke Damage Restoration

Mold Remediation

Storm Damage Restoration

Sewage & Biohazard Cleanup

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About Prime Restoration

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