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Water Damage Help
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13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Michigan storms hit fast — a typical summer front drops inches of rain, 60+ mph wind gusts, and pea-to-golf-ball hail in under an hour. The damage that homeowners see first (a missing shingle, a downed limb) is usually not the biggest problem. The biggest problem is the water that has already made it into the wall and ceiling cavity.
IICRC-Certified · Insured & Licensed · 24/7 Emergency Dispatch
Novi’s rapidly-built 1990s–2010s subdivisions often share identical builder-grade construction — when one home has a sump or drain issue, neighboring homes commonly have the same problem.
Housing here is predominantly 1980s–2020s planned subdivisions, many with high-end finishes and finished basements. The most common restoration-related issues in Novi are sump pump failure, hardwood floor cupping, builder-grade crawl spaces. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Novi's rapidly-built 1990s–2010s subdivisions often share identical builder-grade construction across dozens of homes. When one home has a sump or drain issue, neighboring homes commonly have the same problem — a single builder-grade component that's reaching end of life across an entire subdivision at once. Restoration calls here tend to come in clusters after major storm events rather than as isolated single-home incidents.
Storm damage in Novi frequently combines with the same vulnerabilities that drive sump pump failure — wind-driven rain and compromised building envelopes often trigger the same drying and mitigation scopes as a plumbing failure would.
Seasonal pattern — Novi
Subdivision-wide sump failures concentrate around multi-inch spring and summer rain events; winter calls are frozen pipe bursts.
Soil & Water Table
Novi's rapid 1980s-2020s build-out used consistent builder-grade drain-tile and sump systems across entire subdivisions. When one home's sump fails during a major storm, neighboring homes with identical infrastructure often fail within hours of each other. Water table is moderate, but subdivision-wide failure patterns are distinct here.
Building Stock
Novi's housing is dominated by 1980s-2020s planned subdivisions with consistent builder-grade construction: poured-concrete basements, engineered wood I-joist floors, vinyl or engineered wood flooring, and builder-grade sump systems. Subdivision-wide failure patterns are common when infrastructure reaches end of life.
Dispatch & Access
Wide subdivision streets and modern driveways make staging straightforward across most of the city. Dispatches from Rochester reach Novi in 25-45 minutes.
Novi's restoration calls cluster around several clearly defined sub-areas. The Lakes Area in the city's northwest, encompassing Walled Lake, Shawood Lake, and the Pavilion Shore neighborhoods, carries older lake cottages converted to year-round residences alongside newer rebuilds, producing a wide range of foundation types from slab to crawlspace to full basement. The Twelve Mile and Haggerty corridor anchors the commercial and high-density residential zone near Twelve Oaks Mall, including several large condominium developments where multi-unit water losses propagate vertically and horizontally. The Beck Road and Ten Mile area contains 1990s and 2000s subdivisions with brick colonials and stone-front homes featuring complex roof geometries that increase ice-dam exposure. Properties along Meadowbrook Road and Nine Mile sit in older neighborhoods with mature tree canopy and the associated impact-damage and sewer-lateral root intrusion patterns. The Island Lake and Westridge developments add custom-built homes near Maybury State Park.
Novi's storm-loss history mirrors the broader Metro Detroit pattern with localized lake-area considerations. The August 11, 2014 flooding produced significant basement intrusion in the Twelve Mile and Haggerty corridor and along the older sewer infrastructure near Walled Lake. The June and July 2021 Metro Detroit flooding generated multi-day mitigation responses in Twelve Oaks-area condominiums and Beck Road subdivisions, with extended drying schedules on finished lower levels. The December 2013 Michigan ice storm caused prolonged power outages and resulting freeze-related pipe failures, particularly on attached-garage supply lines and second-floor laundry connections. The April 15, 2026 Metro Detroit windstorm produced concentrated wind damage in the Lakes Area, where tree-density and exposed lake-fetch combined to drive impact and uplift claims. Seasonal high-water on Walled Lake and Shawood Lake creates recurring spring-thaw seepage exposure on lakefront walkout basements.
Novi's insurance landscape reflects its newer housing stock and higher median home values. Auto-Owners, AAA Michigan, Cincinnati, Chubb, and Pure are common on Beck Road, Ten Mile, and Island Lake custom homes, while Twelve Oaks-area condominiums and apartments lean toward State Farm, Allstate, Travelers, and Citizens. Lakes Area properties near Walled Lake and Shawood Lake frequently carry NFIP flood policies in addition to homeowners coverage, with separate deductibles and adjuster assignments that complicate coordinated mitigation. Basement-backup endorsements are standard but capped. Xactimate is universally applied for estimating, and carriers actively scrutinize containment, equipment quantities, and antimicrobial application on any claim involving Category 3 water or visible microbial growth.
Prime Restoration is a licensed Michigan restoration contractor. We document project scope in Xactimate so homeowners have clear line-item paperwork to submit to their carrier.
Novi permits are administered through the Building Division within the Department of Community Development, with reconstruction governed by the 2015 Michigan Building Code. Building, electrical, mechanical, and plumbing permits are issued separately, and licensed contractors are required for trade work beyond owner-occupant exemptions. Lakefront restoration on Walled Lake, Shawood Lake, or other regulated water bodies frequently triggers EGLE review under Part 301 (Inland Lakes and Streams) or Part 303 (Wetlands Protection) of NREPA when shoreline structures, seawalls, or below-elevation foundation work are involved. Inspections are scheduled at rough-in and final stages, and substantial-damage reviews apply to structures in Special Flood Hazard Areas under the city's floodplain ordinance.
Storm events in Southeast Michigan routinely combine wind, hail, and heavy rain — often all in the same afternoon. Our crews respond 24/7 to tarp roof damage, extract water intrusion, dry affected areas, and rebuild. Every project is documented in Xactimate so you have detailed paperwork for your insurance carrier.
The same documented process on every project — based on IICRC S500.
Roof penetrations, broken windows, and compromised openings are secured with tarps and plywood within hours.
Any water that has entered the structure is extracted immediately. Affected carpet, pad, and drywall are addressed per IICRC S500.
Exterior and interior damage is documented with photos, video, and Xactimate scope. Hidden water migration is mapped with thermal imaging.
Air movers and dehumidifiers dry affected framing, subfloor, and cavities until moisture meters confirm dry standard.
Roof, siding, windows, drywall, paint, and flooring are rebuilt. We coordinate with licensed roofers for the roof repair itself.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian H.
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan M.
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed W.
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam J.
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome K.
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B.
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G.
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C.
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Z.
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan S.
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy A.
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan R.
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian S.
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina R.
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT C.
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo P.
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer K.
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel P.
Troy, MI
Common questions from Novi homeowners before they call.
Novi's 1990s-2010s subdivisions were built with consistent builder-grade sump and drain-tile systems across dozens or hundreds of homes. When infrastructure from that era reaches end of service life — typically 15-20 years — failures tend to happen across neighboring homes within the same storm event, rather than as isolated single-home incidents. This is why Novi water damage calls often come in clusters rather than one at a time.
We coordinate roofing work with licensed roofing contractors and include the full scope in the Xactimate paperwork. Prime Restoration's direct scope is water damage mitigation, drying, interior rebuild, and project coordination.
Emergency tarping is typically completed same-day after dispatch. Tarping is weather-dependent — for safety reasons, tarping is not performed during active storms or on ice-covered roofs.
Prime Restoration is a licensed restoration contractor. We document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Storm Damage
Wind damage assessment, emergency tarping, and water intrusion cleanup.
Water Damage
IICRC S500 water extraction, structural drying, and full restoration with Xactimate documentation.
Water Damage
Ceiling leak diagnosis, dry-out, drywall replacement, and painted finish restoration.
We also serve these nearby Macomb and Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.