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Water Damage Help
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13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Emergency tarping is the most important thing in the first 24 hours after a storm. A properly installed tarp stops additional water intrusion and gives restoration a dry starting point. A poorly installed tarp tears loose in the next storm and multiplies the damage.
IICRC-Certified · Insured & Licensed · 24/7 Emergency Dispatch
Fraser made statewide news after the 2016 sinkhole — residents are hyper-aware of drain line condition, but homes throughout the city still have original galvanized lines.
Housing here is predominantly Primarily 1950s–1970s ranch-style single-family homes. The most common restoration-related issues in Fraser are sinkhole repairs, aging drain lines, basement seepage. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Fraser residents are unusually aware of drain line condition after the 2016 sinkhole event made statewide news, but underlying conditions across the city haven't changed: most homes built in the 1950s–1970s still have original galvanized supply lines and cast iron drains reaching end of service life. Restoration projects here frequently start as water damage calls and end up also needing plumbing coordination before the rebuild can proceed.
Storm damage in Fraser frequently combines with the same vulnerabilities that drive sinkhole repairs — wind-driven rain and compromised building envelopes often trigger the same drying and mitigation scopes as a plumbing failure would.
Seasonal pattern — Fraser
Year-round drain-line work with a winter freeze spike; summer storms drive the concentrated sump-failure cluster.
Soil & Water Table
Fraser's aging underground infrastructure — made famous by the 2016 sinkhole event — remains a concern throughout the city. Original galvanized water supply lines and cast-iron sanitary drains are still in service in most 1950s-1970s homes, and failures at joint or transition points are the leading cause of slow, hidden water damage.
Building Stock
Fraser is predominantly 1950s-1970s ranch-style single-family homes on compact lots. Construction is typical of the era: poured or block basements, dimensional lumber framing, lath-and-plaster in older homes and early drywall in newer ones, and original galvanized and cast-iron plumbing throughout.
Dispatch & Access
Standard suburban access across most of the city. Dispatches from Sterling Heights reach Fraser in 15-25 minutes under typical conditions.
Fraser's residential character centers on the area between 14 Mile and 15 Mile Roads, where 1950s and 1960s ranches dominate near Garfield and Utica Roads. The McKinley neighborhood east of Garfield contains compact ranch and small-colonial homes from the post-war expansion, many with finished basements that present heightened Category 2 water exposure due to original sump systems and below-grade laundry rooms. The area surrounding Steffens Park near 14 Mile and Hayes trends toward later 1970s construction with walkout basements on graded lots, which complicates structural drying when groundwater intrusion accompanies a primary water loss. Fraser's well-documented 2016 sinkhole event along 15 Mile Road permanently altered sanitary-sewer routing in the Eberlein and Emmons subdivisions, and restoration scoping in those blocks must account for replaced lateral connections during sewage-backup losses.
Fraser experienced widespread basement sewage backups during the August 11, 2014 Metro Detroit flood as the regional combined-sewer system overwhelmed capacity. The December 24, 2016 Fraser sinkhole on 15 Mile Road, which collapsed a section of the Macomb Interceptor Drain Drainage District sanitary sewer, produced a multi-month emergency that required coordinated rebuilds and altered sanitary-flow paths affecting restoration scope in the Eberlein and Emmons subdivisions. The June and July 2021 Metro Detroit flooding events generated additional basement-backup losses across the city. The April 15, 2026 Macomb County windstorm caused widespread tree damage and roof impacts in Fraser, generating overlapping wind and water claims through the spring restoration cycle.
Fraser homeowners carry coverage from the standard Michigan carrier mix that operates across Macomb County, including AAA/Auto Club Group, Auto-Owners, State Farm, Allstate, Citizens, Farm Bureau, and Hanover. Following the 2016 sinkhole event, sewage-backup endorsement awareness rose materially among Fraser policyholders, and carrier-specific sublimit review is now a routine first step in basement-loss scoping. Xactimate functions as the shared estimating platform across these carriers, and line-item scope tied to current price-list publications is the expected submission format. Detailed sewer-source documentation, including photographs of cleanout overflow points and floor-drain backflow, supports IICRC S500 Category 3 classification within the claim file.
Prime Restoration is a licensed Michigan restoration contractor. We document project scope in Xactimate so homeowners have clear line-item paperwork to submit to their carrier.
The City of Fraser Building Department issues residential building permits and administers inspections under Michigan's adopted 2015 Michigan Building Code, along with the parallel mechanical, electrical, and plumbing codes. Category 3 water-restoration rebuilds and post-fire reconstruction projects typically require coordinated trade permits when drywall removal exposes electrical wiring, plumbing supply or drain lines, or HVAC ductwork that must be replaced or altered. Structural permits apply when framing, subfloor, or sheathing is reconstructed in load-bearing assemblies. In areas affected by the 2016 sinkhole rebuild, plumbing permit review may include verification of sanitary-lateral connection conditions documented during the post-event sewer reconstruction.
Storm events in Southeast Michigan routinely combine wind, hail, and heavy rain — often all in the same afternoon. Our crews respond 24/7 to tarp roof damage, extract water intrusion, dry affected areas, and rebuild. Every project is documented in Xactimate so you have detailed paperwork for your insurance carrier.
The same documented process on every project — based on IICRC S500.
Roof penetrations, broken windows, and compromised openings are secured with tarps and plywood within hours.
Any water that has entered the structure is extracted immediately. Affected carpet, pad, and drywall are addressed per IICRC S500.
Exterior and interior damage is documented with photos, video, and Xactimate scope. Hidden water migration is mapped with thermal imaging.
Air movers and dehumidifiers dry affected framing, subfloor, and cavities until moisture meters confirm dry standard.
Roof, siding, windows, drywall, paint, and flooring are rebuilt. We coordinate with licensed roofers for the roof repair itself.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian H.
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan M.
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed W.
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam J.
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome K.
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B.
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G.
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C.
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Z.
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan S.
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy A.
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan R.
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian S.
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina R.
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT C.
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo P.
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer K.
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel P.
Troy, MI
Common questions from Fraser homeowners before they call.
The 2016 sinkhole was a high-profile event, but the underlying issue — aging cast-iron and galvanized infrastructure — exists throughout older Fraser neighborhoods regardless of the specific sinkhole location. Most 1950s-1970s homes still have original drain and supply lines, and failures can happen at any joint or transition fitting. Water damage calls in Fraser frequently start with a pipe or drain failure that the homeowner had no way to see coming.
We coordinate roofing work with licensed roofing contractors and include the full scope in the Xactimate paperwork. Prime Restoration's direct scope is water damage mitigation, drying, interior rebuild, and project coordination.
Emergency tarping is typically completed same-day after dispatch. Tarping is weather-dependent — for safety reasons, tarping is not performed during active storms or on ice-covered roofs.
Prime Restoration is a licensed restoration contractor. We document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Storm Damage
Wind damage assessment, emergency tarping, and water intrusion cleanup.
Water Damage
IICRC S500 water extraction, structural drying, and full restoration with Xactimate documentation.
Water Damage
Ceiling leak diagnosis, dry-out, drywall replacement, and painted finish restoration.
We also serve these nearby Macomb and Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.