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Water Damage Help
Service Area
Company
13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Sewage contains bacteria, viruses, and fungi. That is why industry-standard practice classifies it as Category 3 — the most hazardous water type — and why cleanup requires full PPE and disposal of affected porous materials. This is not a job for a shop vac.
Family-Owned · Insured & Licensed · 24/7 Emergency Dispatch
Troy’s finished-basement-heavy housing stock means water damage tends to involve high-value flooring, built-ins, and home theater equipment that requires contents handling in addition to structural drying.
Housing here is predominantly 1970s–2000s corporate-era subdivisions, many with finished basements and upscale finishes. The most common restoration-related issues in Troy are finished basement flooding, sump pump failure, ice dams. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Troy's finished-basement-heavy housing stock means water damage projects here routinely involve built-in cabinetry, home theater equipment, hardwood flooring, and engineered wall systems that must be handled as contents and substrates at the same time. Restoration scopes frequently include a pack-out phase, careful sub-floor moisture mapping beneath hardwood, and coordinated structural drying that works around the built-in finishes rather than demolishing them wholesale.
Sewage cleanup projects in Troy are handled under industry-standard Category 3 protocols regardless of location — but the conditions that make finished basement flooding common here also shape how contamination migrates through substrates and what physical removal looks like in practice.
Seasonal pattern — Troy
Finished basement flooding concentrates around spring thaw and summer thunderstorm events; January frozen pipe bursts are the winter spike.
Soil & Water Table
Troy's 1970s-2000s subdivisions typically have full perimeter drain-tile systems with modern sump pumps, but the high density of finished basements means even minor water events damage premium flooring, built-ins, and electronics that multiply scope cost. Water table is moderate and soil drains reasonably well compared to Macomb County.
Building Stock
Troy's housing stock is dominated by 1970s-2000s corporate-era subdivisions with finished basements, upscale finishes, and premium mechanicals. Many homes have home theaters, built-in entertainment systems, and high-end hardwood that requires contents and substrate handling together during restoration projects.
Dispatch & Access
Standard suburban streets and driveways across most of the city make equipment staging straightforward. Dispatches from Rochester office reach Troy in 15-30 minutes under typical conditions.
Troy spans roughly 33 square miles of post-war and late-twentieth-century development bisected by I-75 and Big Beaver Road. The Big Beaver corridor between Crooks and Rochester Road carries Class A office towers and the Somerset Collection, with adjacent residential pockets of 1980s-2000s colonials in subdivisions like Charnwood and Wattles Park. The Oakland Mall corridor along John R and 14 Mile anchors the southwest quadrant, surrounded by 1960s-1970s ranches and quad-levels with finished lower levels prone to sanitary backups. North Troy near Long Lake and Square Lake roads contains larger custom homes from the 1990s-2010s on half-acre-plus lots, often with walkout basements, copper supply lines, and engineered hardwood throughout main floors. Older neighborhoods south of Maple Road off Livernois include mid-century capes and split-levels where galvanized branch lines and original cast-iron stacks remain common loss vectors.
The August 11, 2014 Metro Detroit flood produced widespread basement saturation across Troy, particularly in the older subdivisions south of Maple Road where 1960s-1970s sanitary infrastructure was overwhelmed and category 3 backups were common. The June 25-26, 2021 flood event again produced significant basement losses across the southern half of the city, with many finished lower levels in the Big Beaver corridor neighborhoods requiring full demolition of drywall, base trim, and engineered flooring per industry-standard protocols for category 3 water. The December 21-22, 2013 ice storm caused multi-day DTE outages across northern Troy, with frozen-pipe losses, particularly in vacant homes and unheated bonus rooms over garages. The April 15, 2026 windstorm produced tree-impact damage and shingle uplift across the Long Lake and Square Lake corridors, with custom homes seeing penetrations into hardwood-floored second levels.
Troy's carrier mix reflects the city's mid-to-upper-tier housing values, with Auto-Owners, State Farm, and Allstate prominent across mid-market subdivisions and Chubb, Cincinnati Insurance, and AAA more frequent on the larger custom inventory north of Long Lake. HO-5 open-perils forms appear regularly on homes above replacement-cost thresholds typical of standard HO-3, and scheduled personal property endorsements covering jewelry and fine art are common. Coverage A replacement-cost riders and extended-replacement-cost provisions matter on the 1990s-2010s custom builds where rebuild costs exceed initial dwelling limits. Xactimate is the standard estimating platform across nearly all major carriers and TPAs, with Symbility appearing occasionally on smaller losses.
Prime Restoration is a licensed Michigan restoration contractor. We document project scope in Xactimate so homeowners have clear line-item paperwork to submit to their carrier.
Restoration work in Troy is administered through the Troy Building Department under the 2015 Michigan Building Code, the Michigan Residential Code, the Michigan Plumbing Code, the Michigan Electrical Code, and the Michigan Mechanical Code. Like-for-like cosmetic repairs to drywall, paint, flooring, and trim generally do not require permits, while work involving structural framing, plumbing rough-in beyond fixture replacement, electrical circuit modification, mechanical equipment replacement, or roof-deck replacement triggers permit and inspection requirements. Reconstruction following category 3 water losses or fire events typically requires coordinated trade permits. Contractors performing residential work in Troy must hold appropriate Michigan residential builder or maintenance-and-alteration licensure, and trade permits require licensed plumbers, electricians, and mechanical contractors of record.
Sewage backup is classified as Category 3 "black water" and requires strict containment, PPE, and disposal protocols. Porous materials that have contacted sewage are removed and disposed of — they cannot be cleaned. Non-porous surfaces are cleaned and treated with commercial-grade disinfectant. The scope is documented in Xactimate for your insurance carrier.
The same documented process on every project.
Crews enter in Tyvek suits, gloves, boots, eye protection, and P-100 respirators. Entry and exit are controlled through a decontamination zone.
Sewage is pumped out with dedicated equipment. Pump discharge is to sanitary sewer per code, not storm sewer.
All porous materials in contact with sewage — carpet, pad, drywall bottom 24", MDF trim, insulation — are removed and disposed of. Non-porous materials stay.
Non-porous surfaces are cleaned and treated with commercial-grade disinfectant rated for Category 3 water. Two-step clean-then-disinfect process.
After disinfection, air movers and dehumidifiers dry affected framing and concrete following industry-standard mitigation protocol.
Moisture verification confirms dry standard. Drywall, trim, flooring, and paint are rebuilt. Documented in Xactimate.
Reviews
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian H.
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan M.
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed W.
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam J.
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome K.
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B.
Verified Google Review
Common questions from Troy homeowners before they call.
Not always, but assessment is case-by-case. We use moisture meters and infrared thermography to determine whether moisture has penetrated cabinet backs, wall cavities behind cabinets, and sub-floor seams. If moisture is contained to the surface of cabinets and the floor, structural drying can often proceed without demo. If moisture has wicked into inaccessible cavities or into flooring sub-layers behind built-ins, partial selective demo may be needed to reach the wet materials.
Most standard homeowner policies exclude sewer backups unless you have a specific water/sewer backup rider. Coverage and limits vary widely. We document the full scope in Xactimate so you have itemized paperwork regardless of coverage decision.
Per industry-standard practice, carpet pad exposed to Category 3 water must be disposed of. Carpet itself is typically removed with the pad unless it can be cleaned and disinfected to return it to pre-loss condition — uncommon with sewage exposure.
The affected area should be avoided until cleanup is complete. For a contained basement backup, most homeowners can stay on upper floors. For first-floor sewage events, temporary relocation during active cleanup is typical.
Prime Restoration is a licensed restoration contractor. We document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Sewage & Biohazard
OSHA-compliant biohazard, trauma, and unattended death cleanup with discreet response.
Water Damage
Basement water extraction, contents pack-out, structural drying, and sanitization.
Water Damage
Industry-standard water extraction, structural drying, and full restoration with Xactimate documentation.
We also serve these nearby Macomb and Oakland County communities.
24/7 emergency dispatch. trained restoration crews. Typical response within 60 minutes across our core service area.