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Water Damage Help
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13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
The first 48 hours after a fire are about stabilization: board-up, tarp, secure contents, and document. Rebuild decisions should not be made in those first two days. Get the scene secured, get the insurance inspection done, then write the scope.
IICRC-Certified · Insured & Licensed · 24/7 Emergency Dispatch
New Baltimore’s historic Anchor Bay waterfront is beautiful but exposed — east-wind storms push lake water over seawalls and into streets.
Housing here is predominantly Historic lakefront cottages plus 1990s–2020s suburban development. The most common restoration-related issues in New Baltimore are Anchor Bay flooding, wind damage, high water table. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
New Baltimore's Anchor Bay waterfront is beautiful but exposed: east-wind storms push lake water over seawalls and across low-lying streets into nearby homes. Restoration projects here frequently combine interior water damage work with wind-driven rain intrusion through compromised building envelopes. Drying time is longer than comparable inland jobs because the proximity to Lake St. Clair keeps ambient humidity elevated and soil moisture against foundations high year-round.
Fire and smoke restoration in New Baltimore is shaped by the local building stock — the same factors that make Anchor Bay flooding a common local concern also affect how soot and odor migrate through a home during and after a fire event.
Seasonal pattern — New Baltimore
Anchor Bay storm surge concentrates in fall and early winter; spring thaw and summer storms are secondary annual spikes.
Soil & Water Table
New Baltimore's Anchor Bay waterfront sits at or near lake level. East-wind storm surge can push lake water several feet above normal shoreline elevation, flooding yards and foundation walls well before any roof or plumbing failure. Soil in waterfront neighborhoods is saturated year-round.
Building Stock
New Baltimore mixes historic Anchor Bay waterfront cottages with 1990s-2020s suburban construction on the inland side. The two housing eras create two entirely different restoration profiles: historic conservation work on the waterfront and modern builder-grade mitigation in newer subdivisions.
Dispatch & Access
Dispatches reach New Baltimore in 30-45 minutes under typical conditions. Waterfront homes sometimes have access constraints similar to other Anchor Bay shoreline properties.
New Baltimore fronts Anchor Bay at the north end of Lake St. Clair, and restoration exposure splits between the historic downtown and the newer subdivisions inland. The downtown grid around Washington and Main contains late-1800s and early-1900s frame and masonry structures with stone or brick foundations, fieldstone basements, and original wood lath plaster, all of which complicate post-loss demolition and require careful Category determination before aggressive drying. The Anchor Bay frontage along Front Street and the adjacent parcels carry direct lake exposure, with seawall and breakwall conditions driving infiltration losses during sustained northeast winds. Inland subdivisions north of 23 Mile and west of County Line Road reflect 1990s-2010s build-out with poured foundations and modern sump and backflow systems, where losses skew toward appliance and supply-line failures rather than lake or sewer events.
New Baltimore's Anchor Bay frontage and historic downtown carry a distinct event history. East-wind storm surge events on Lake St. Clair propagate north into Anchor Bay and routinely drive water over seawalls in the downtown waterfront and adjacent subdivisions. The 2020 record Great Lakes levels produced extended high-water conditions along the bay, undermining seawalls and shoreline structures across the city. The August 11, 2014 Metro Detroit flood and the June-July 2021 Metro Detroit flooding both produced inland sanitary-backup losses, with the older downtown grid particularly affected due to its aging stormwater and sanitary infrastructure. The April 15, 2026 Macomb County windstorm added recent wind and tree-impact exposure, and historic structures in the downtown core required careful post-loss handling for plaster, original framing, and period finishes.
New Baltimore property is written across the standard Michigan personal-lines panel, including AAA/Auto Club Group, Auto-Owners, State Farm, Allstate, Citizens, Farm Bureau, and Hanover. Downtown historic structures often carry HO-8 or modified replacement-cost forms reflecting non-standard construction, which affects post-loss reconstruction scope and material selections. Anchor Bay-fronting parcels in mapped flood zones require NFIP coverage for surface water, while the Michigan water-backup endorsement responds to interior sanitary backups in both the older grid and the newer inland subdivisions. Xactimate is the universal estimating platform, and historic-structure scopes frequently require supplementary line items for plaster, wood lath, and period-appropriate finishes that do not appear on default price lists.
Prime Restoration is a licensed Michigan restoration contractor. We document project scope in Xactimate so homeowners have clear line-item paperwork to submit to their carrier.
Permits in New Baltimore are issued through the City of New Baltimore Building Department, which enforces the 2015 Michigan Building Code and Michigan Residential Code. Category 3 water restoration rebuilds and post-fire reconstruction generally require building, electrical, mechanical, and plumbing permits where regulated trades are involved. Historic downtown structures may trigger additional review for materials and methods consistent with the existing building stock. Anchor Bay shoreline work, seawall repair, and any earth change in mapped floodplain or shoreline areas fall under EGLE jurisdiction through Part 325 Great Lakes Submerged Lands. Pre-1980 demolition scopes require Michigan Part 602 asbestos notification, and lead-based-paint protocols apply to pre-1978 structures.
Fire damage restoration is more than cleaning up soot — it is a sequenced process of securing the structure, inventorying affected contents, cleaning hard and soft surfaces per IICRC S700, eliminating smoke odor at its source, and rebuilding. Every project is documented in Xactimate so homeowners have complete line-item paperwork for their carrier.
The same documented process on every project — based on IICRC S700.
Windows, doors, and roof penetrations are secured against weather and theft within hours of the fire being extinguished.
Before anything is moved, the entire scene is photographed and video-documented for the insurance inspection.
Salvageable contents are inventoried, packed, and transported for off-site cleaning. Non-restorable contents are documented and disposed of.
Water used in firefighting is extracted immediately. Affected framing and drywall are dried before soot cleaning begins.
Per IICRC S700, dry or wet cleaning methods are selected based on residue type (protein, synthetic, natural). HEPA vacuuming precedes surface cleaning.
Thermal fogging, hydroxyl generators, and sealed-surface treatments address embedded smoke odor. HVAC ducts are cleaned or replaced.
Drywall, flooring, cabinetry, trim, and paint are rebuilt. Every line item is documented in Xactimate.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian H.
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan M.
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed W.
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam J.
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome K.
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B.
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G.
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C.
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Z.
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan S.
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy A.
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan R.
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian S.
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina R.
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT C.
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo P.
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer K.
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel P.
Troy, MI
Common questions from New Baltimore homeowners before they call.
Yes. During strong east-wind events with elevated lake levels, Anchor Bay water can push several feet above normal shoreline elevation and flow across low-lying streets into nearby inland homes. Properties several blocks back from the waterfront have experienced flooding in major storm events because the topography doesn't drain quickly once surge water reaches it. FEMA floodplain maps don't always capture these secondary-intrusion scenarios.
Only after the fire marshal or your insurance adjuster has authorized re-entry. Even then, limit entry to documenting and retrieving essentials — soot residue is harmful to breathe without PPE.
No. Professional contents cleaning can recover most electronics, furniture, clothing, and personal items. Items are inventoried, packed, and cleaned off-site. Only items damaged beyond restoration are disposed of, and each is documented.
With proper odor elimination — thermal fogging, HVAC cleaning, sealed-surface treatment, and replacement of porous materials that cannot be cleaned — the smell should be gone at project completion. If it comes back, there is still soot in a cavity or duct that was not addressed.
Prime Restoration is a licensed restoration contractor. We document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Fire & Smoke
Smoke residue cleaning, soot removal, and odor elimination after fire or puff-back events.
Fire & Smoke
Post-fire soot removal, HVAC decontamination, and permanent odor elimination.
Commercial & Rebuild
Full reconstruction of drywall, flooring, trim, cabinetry, and finishes after restoration.
We also serve these nearby Macomb and Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.