
The Michigan Department of Insurance and Financial Services takes complaints against insurers at Michigan.gov/DIFScomplaints and by phone. It can investigate and sanction a carrier. It cannot pay your claim.
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Short answer
File a DIFS complaint against a Michigan insurance company online at Michigan.gov/DIFScomplaints, or call 877-999-6442, Monday through Friday, 8 a.m. to 5 p.m. DIFS forwards your complaint to the insurer for a response and can investigate, fine, or take licence action against it. DIFS does not award you money or decide your claim amount. Call Prime Restoration first for the documentation to attach.
First call: Prime Restoration
A DIFS complaint is only as strong as what you attach to it. Prime Restoration writes the line-item scope and documents the loss with photos, moisture readings and thermal scans, so your complaint states a fact DIFS can act on instead of an opinion. Call (586) 277-1069 before you file.
Call (586) 277-1069The numbers
The filing
Your policy number, your claim number, every letter from the insurer, and the dates each one arrived.
Go to Michigan.gov/DIFScomplaints and file there, or call 877-999-6442, Monday through Friday, 8 a.m. to 5 p.m.
Name what the insurer did or did not do, and when: a missed deadline, an unexplained denial, a refusal to answer. A specific complaint is easier for DIFS to act on than a general one.
The insurer answers the complaint. DIFS treats complaints and investigations as confidential until it starts formal legal action.
On probable cause, DIFS may examine and investigate the insurer (MCL 500.2028). After a hearing, it can order a cease-and-desist, a fine, or licence action (MCL 500.2038(1)).
Before you file
Prime Restoration writes the line-item scope and keeps the photos, moisture readings and thermal scans in one file, ready to attach.
First call: Prime Restoration
A DIFS complaint is only as strong as what you attach to it. Prime Restoration writes the line-item scope and documents the loss with photos, moisture readings and thermal scans, so your complaint states a fact DIFS can act on instead of an opinion. Call (586) 277-1069 before you file.
Call (586) 277-1069The limits
There is no private lawsuit for a violation of Michigan's unfair-practices code. Michigan courts hold that the code "provides a comprehensive, exclusive scheme of enforcement" by the regulator, not by the policyholder in court (Crossley v Allstate Ins Co, 155 Mich App 694 (1986)). A DIFS complaint is regulatory pressure. The money remedies are the contract itself, the appraisal clause for amount disputes, and the 12% interest statute.
| DIFS can | DIFS cannot |
|---|---|
| Investigate the insurer's conduct (MCL 500.2028) | Award you money or decide your claim amount |
| Order a cease-and-desist after a hearing | Decide a coverage dispute |
| Fine an insurer up to $1,000 per violation, or $5,000 if knowing, up to $50,000 aggregate in 6 months (MCL 500.2038(1)) | Act as your attorney or represent you |
| Take action against the insurer's licence for a knowing, persistent violation | Speed up payment of your specific claim |
What counts
These come from MCL 500.2026(1). A DIFS Bulletin on claims administration, 2025-25-INS, quotes several of these sections directly, though it is captioned to automobile insurance; the Code sections it quotes apply to property claims the same way.

The example
DIFS itself cannot order your money paid. The statutory clocks still run while your complaint is pending, and the documentation you attach to the complaint is the same documentation that supports the money later.
Example: your proof of loss was received February 1. The insurer never told you in writing what else it needed, so there is a gap under MCL 500.2006(3). By April 2, 60 days later, the 12% interest clock in MCL 500.2006(4) is already running on whatever amount is later found owed. If $15,000 of that stays unpaid for six more months past that date, the statute adds $900 in interest, money a DIFS complaint cannot order directly, but a later payment, an appraisal award, or a court judgment must still include.
Questions Michigan homeowners ask
Call Prime Restoration at (586) 277-1069 first for your documentation, then file at Michigan.gov/DIFScomplaints or call DIFS at 877-999-6442, Monday through Friday, 8 a.m. to 5 p.m. State the specific practice and the dates, and attach your policy, your claim history, and your line-item scope.
The Michigan Department of Insurance and Financial Services takes complaints by phone at 877-999-6442, Monday through Friday, 8 a.m. to 5 p.m., or online at Michigan.gov/DIFScomplaints.
Not directly. DIFS forwards your complaint to the insurer and can investigate and sanction it, but it does not award you money or set your claim amount. If the dispute is the amount, appraisal under MCL 500.2833(1)(m) is the path that sets a dollar figure.
DIFS forwards the complaint to the insurer for a response and treats it as confidential until it starts formal legal action. On probable cause, it can investigate further and, after a hearing, order a cease-and-desist, a fine, or licence action.
No. DIFS regulates the insurer's conduct. It cannot award you damages or decide a disputed claim amount. Payment comes from the policy, an appraisal award, or a court judgment, with 12% interest under MCL 500.2006(4) if the payment was late.
No. A DIFS complaint asks a regulator to look at the insurer's conduct. A lawsuit asks a court to decide your specific claim. Michigan's unfair-practices code gives no private right to sue over its own violations; a lawsuit runs on the contract, the appraisal clause, or the interest statute instead.
They answer different problems. A DIFS complaint addresses the insurer's conduct, such as not responding or not explaining a denial. A coverage dispute, or a decision to sue, is a question for a Michigan attorney. Many homeowners do both.
Appraisal sets the amount of the loss, not whether the insurer handled the claim fairly along the way. You can still raise a conduct issue, such as a missed deadline or an unexplained delay, with DIFS even after an appraisal award.
Michigan insurance claim help
Published 2026-10-22. Prime Restoration is a restoration contractor. It is not a law firm, an attorney or a licensed public adjuster. This page is for education only. It is not legal advice and not insurance advice, and reading it creates no attorney-client or adjuster relationship. Your policy and the law decide your claim. For advice on your own claim, talk to a Michigan attorney.
Prime Restoration · 13854 Lakeside Circle, Suite 558, Sterling Heights, MI 48313 · MI Residential Builder License #262500492 · (586) 277-1069