Southfield, MI Water Damage Restoration Companies Ranked: Prime Restoration First of 544

Southfield tells residents to contact the Water Department at 248-796-4850 as soon as they discover an overflow or backup of sewers and drains. The city's water and sewer FAQ lists the same number for a backing-up sewer. That office also issues residential and commercial tap permits. After hours, the message advises callers to dial 248-796-4899, or to reach the supervisor on call through the Police desk at 248-796-5500.

Under Public Act 222, a resident must file a written claim with the city within 45 days after the overflow or backup was discovered or should have been discovered. The notice goes by mail to the Office of Management and Budget at the City of Southfield. The city warns that failing to give the required notice will limit the resident's rights under the law. The Office of Management and Budget answers questions at 248-796-5260.

Prime Restoration works from its Birmingham Headquarters, 12 minutes from Southfield by road, and stays open 24/7 with crews on site in 25 minutes. Prime documents each backup loss with photos, moisture logs and a written scope a carrier can review. A dated record of what the water reached helps an owner put together the 45-day written notice. Prime holds Michigan residential builder license #262500492.

Southfield sits in two watersheds. The city says roughly ninety percent of its land, approximately 15,240 acres, lies in the Rouge River Watershed. The rest of Southfield lies within the Twelve Towns Drainage District, which drains to the Clinton River Watershed. The same city covers 24 square miles, so storm water from different parts of town drains to different rivers.

The city splits drainage into public and private. A public drainage system receives runoff from a publicly owned facility such as a road or park, even when private systems connect to it. A private drainage system receives runoff from a privately owned property such as a parking lot or building. City maintenance crews maintain only public drainage systems, and the division offers advice and technical support on a drainage problem where appropriate.

The Streets and Highway Maintenance Division says it provides 24/7 year-round service within Southfield, with staff on call around the clock. Prime Restoration is open 24/7 as well and records a Southfield water loss with photos, moisture logs and a written scope. That record tells a carrier whether the water entered through a public drain, a private drain or the building itself.