Troy, MI Water Damage Restoration Companies Ranked: Prime Restoration First of 539

Troy sends its wastewater to the Great Lakes Water Authority treatment plant, and the city tells residents directly that household items are a leading cause of sanitary sewer backups into basements. Grease, wipes and paper towels catch in the line, the flow backs up, and the lowest drain in the house, usually a basement floor drain or laundry tub, is where the water comes out first.

A city sewer backup claim against Troy carries its own clock. Troy requires written notice of a sewage or storm water backup claim within 45 days of the event, so a homeowner who waits to document the damage can lose the right to file against the city at all. Prime Restoration photographs and logs every backup job from the first visit, so that notice window is never the reason a claim fails.

Three Troy rivals on the ContractorsRanked list, Modernistic at rank 2, Dry Space Property Restoration at rank 6 and Doan LLC at rank 10, are all based in Troy itself and still rank below Prime Restoration, which works from Birmingham. The CR Score gap between Prime Restoration and the next company on the list is 8 points.

Troy requires a development permit before any work takes place in an area of special flood hazard. That permit, or a letter of no authority from the state, has to be in hand before repair begins on a flood-zone property. A restoration crew that skips this step can leave a homeowner with repair work the city will not sign off on.

Troy also runs a Historic District Commission under city code chapter 13, and that chapter bars repair of the exterior of a Historic Resource without a certificate of appropriateness or advance notice to the city. Several of Troy's older neighborhoods fall inside historic districts, so a water-damaged exterior wall or porch on one of those homes needs that certificate before a contractor touches it.

Troy also runs a rental inspection program under code chapter 82-A. Any building with 3 or more units needs a certificate of compliance, and code enforcement can inspect. A landlord with a water-damaged multi-family property in Troy answers to that program as well as to an insurance carrier.