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Services
Water Damage Help
Service Area
Company
13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
A house fire does three kinds of damage at once: thermal (what burned), soot (what the smoke touched), and water (what the fire department used to put it out). Each has to be scoped separately or the rebuild estimate misses 30% of the work.
IICRC-Certified · Licensed & Insured · 24/7 Emergency Dispatch
Richmond’s rural setting means many homes rely on private wells and septic systems — restoration here sometimes involves coordination with water quality testing after a sewage event.
Housing here is predominantly Rural and small-town housing mixing historic and newer builds. The most common restoration-related issues in Richmond are rural water wells, septic overflow, freeze damage. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Fire damage restoration is more than cleaning up soot — it is a sequenced process of securing the structure, inventorying affected contents, cleaning hard and soft surfaces per IICRC S700, eliminating smoke odor at its source, and rebuilding. Every project is documented in Xactimate so homeowners have complete line-item paperwork for their carrier.
The same documented process on every project — based on IICRC S700.
Windows, doors, and roof penetrations are secured against weather and theft within hours of the fire being extinguished.
Before anything is moved, the entire scene is photographed and video-documented for the insurance inspection.
Salvageable contents are inventoried, packed, and transported for off-site cleaning. Non-restorable contents are documented and disposed of.
Water used in firefighting is extracted immediately. Affected framing and drywall are dried before soot cleaning begins.
Per IICRC S700, dry or wet cleaning methods are selected based on residue type (protein, synthetic, natural). HEPA vacuuming precedes surface cleaning.
Thermal fogging, hydroxyl generators, and sealed-surface treatments address embedded smoke odor. HVAC ducts are cleaned or replaced.
Drywall, flooring, cabinetry, trim, and paint are rebuilt. Every line item is documented in Xactimate.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome Kim
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Zora
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan Sabbagh
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy Abro
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan Rajjput
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian Shari
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina Randall
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT Club
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo Pispidikis
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer Kalaj
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel Pllumaj
Troy, MI
Common questions from Richmond homeowners before they call.
Only after the fire marshal or your insurance adjuster has authorized re-entry. Even then, limit entry to documenting and retrieving essentials — soot residue is harmful to breathe without PPE.
No. Professional contents cleaning can recover most electronics, furniture, clothing, and personal items. Items are inventoried, packed, and cleaned off-site. Only items damaged beyond restoration are disposed of, and each is documented.
With proper odor elimination — thermal fogging, HVAC cleaning, sealed-surface treatment, and replacement of porous materials that cannot be cleaned — the smell should be gone at project completion. If it comes back, there is still soot in a cavity or duct that was not addressed.
Prime Restoration is a licensed restoration contractor, not a public adjuster. Under Michigan law (MCL 500.1201) only the homeowner or a licensed public adjuster can negotiate an insurance claim. What we do is document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Fire & Smoke
Smoke residue cleaning, soot removal, and odor elimination after fire or puff-back events.
Fire & Smoke
Post-fire soot removal, HVAC decontamination, and permanent odor elimination.
Commercial & Rebuild
Full reconstruction of drywall, flooring, trim, cabinetry, and finishes after restoration.
We also serve these nearby Macomb County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.