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Water Damage Help
Service Area
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13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Sewage contains bacteria, viruses, and fungi. That is why industry-standard practice classifies it as Category 3 — the most hazardous water type — and why cleanup requires full PPE and disposal of affected porous materials. This is not a job for a shop vac.
Family-Owned · Insured & Licensed · 24/7 Emergency Dispatch
Novi’s rapidly-built 1990s–2010s subdivisions often share identical builder-grade construction — when one home has a sump or drain issue, neighboring homes commonly have the same problem.
Housing here is predominantly 1980s–2020s planned subdivisions, many with high-end finishes and finished basements. The most common restoration-related issues in Novi are sump pump failure, hardwood floor cupping, builder-grade crawl spaces. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Novi's rapidly-built 1990s–2010s subdivisions often share identical builder-grade construction across dozens of homes. When one home has a sump or drain issue, neighboring homes commonly have the same problem — a single builder-grade component that's reaching end of life across an entire subdivision at once. Restoration calls here tend to come in clusters after major storm events rather than as isolated single-home incidents.
Sewage cleanup projects in Novi are handled under industry-standard Category 3 protocols regardless of location — but the conditions that make sump pump failure common here also shape how contamination migrates through substrates and what physical removal looks like in practice.
Seasonal pattern — Novi
Subdivision-wide sump failures concentrate around multi-inch spring and summer rain events; winter calls are frozen pipe bursts.
Soil & Water Table
Novi's rapid 1980s-2020s build-out used consistent builder-grade drain-tile and sump systems across entire subdivisions. When one home's sump fails during a major storm, neighboring homes with identical infrastructure often fail within hours of each other. Water table is moderate, but subdivision-wide failure patterns are distinct here.
Building Stock
Novi's housing is dominated by 1980s-2020s planned subdivisions with consistent builder-grade construction: poured-concrete basements, engineered wood I-joist floors, vinyl or engineered wood flooring, and builder-grade sump systems. Subdivision-wide failure patterns are common when infrastructure reaches end of life.
Dispatch & Access
Wide subdivision streets and modern driveways make staging straightforward across most of the city. Dispatches from Rochester reach Novi in 25-45 minutes.
Novi's restoration calls cluster around several clearly defined sub-areas. The Lakes Area in the city's northwest, encompassing Walled Lake, Shawood Lake, and the Pavilion Shore neighborhoods, carries older lake cottages converted to year-round residences alongside newer rebuilds, producing a wide range of foundation types from slab to crawlspace to full basement. The Twelve Mile and Haggerty corridor anchors the commercial and high-density residential zone near Twelve Oaks Mall, including several large condominium developments where multi-unit water losses propagate vertically and horizontally. The Beck Road and Ten Mile area contains 1990s and 2000s subdivisions with brick colonials and stone-front homes featuring complex roof geometries that increase ice-dam exposure. Properties along Meadowbrook Road and Nine Mile sit in older neighborhoods with mature tree canopy and the associated impact-damage and sewer-lateral root intrusion patterns. The Island Lake and Westridge developments add custom-built homes near Maybury State Park.
Novi's storm-loss history mirrors the broader Metro Detroit pattern with localized lake-area considerations. The August 11, 2014 flooding produced significant basement intrusion in the Twelve Mile and Haggerty corridor and along the older sewer infrastructure near Walled Lake. The June and July 2021 Metro Detroit flooding generated multi-day mitigation responses in Twelve Oaks-area condominiums and Beck Road subdivisions, with extended drying schedules on finished lower levels. The December 2013 Michigan ice storm caused prolonged power outages and resulting freeze-related pipe failures, particularly on attached-garage supply lines and second-floor laundry connections. The April 15, 2026 Metro Detroit windstorm produced concentrated wind damage in the Lakes Area, where tree-density and exposed lake-fetch combined to drive impact and uplift claims. Seasonal high-water on Walled Lake and Shawood Lake creates recurring spring-thaw seepage exposure on lakefront walkout basements.
Novi's insurance landscape reflects its newer housing stock and higher median home values. Auto-Owners, AAA Michigan, Cincinnati, Chubb, and Pure are common on Beck Road, Ten Mile, and Island Lake custom homes, while Twelve Oaks-area condominiums and apartments lean toward State Farm, Allstate, Travelers, and Citizens. Lakes Area properties near Walled Lake and Shawood Lake frequently carry NFIP flood policies in addition to homeowners coverage, with separate deductibles and adjuster assignments that complicate coordinated mitigation. Basement-backup endorsements are standard but capped. Xactimate is universally applied for estimating, and carriers actively scrutinize containment, equipment quantities, and antimicrobial application on any claim involving Category 3 water or visible microbial growth.
Prime Restoration is a licensed Michigan restoration contractor. We document project scope in Xactimate so homeowners have clear line-item paperwork to submit to their carrier.
Novi permits are administered through the Building Division within the Department of Community Development, with reconstruction governed by the 2015 Michigan Building Code. Building, electrical, mechanical, and plumbing permits are issued separately, and licensed contractors are required for trade work beyond owner-occupant exemptions. Lakefront restoration on Walled Lake, Shawood Lake, or other regulated water bodies frequently triggers EGLE review under Part 301 (Inland Lakes and Streams) or Part 303 (Wetlands Protection) of NREPA when shoreline structures, seawalls, or below-elevation foundation work are involved. Inspections are scheduled at rough-in and final stages, and substantial-damage reviews apply to structures in Special Flood Hazard Areas under the city's floodplain ordinance.
Sewage backup is classified as Category 3 "black water" and requires strict containment, PPE, and disposal protocols. Porous materials that have contacted sewage are removed and disposed of — they cannot be cleaned. Non-porous surfaces are cleaned and treated with commercial-grade disinfectant. The scope is documented in Xactimate for your insurance carrier.
The same documented process on every project.
Crews enter in Tyvek suits, gloves, boots, eye protection, and P-100 respirators. Entry and exit are controlled through a decontamination zone.
Sewage is pumped out with dedicated equipment. Pump discharge is to sanitary sewer per code, not storm sewer.
All porous materials in contact with sewage — carpet, pad, drywall bottom 24", MDF trim, insulation — are removed and disposed of. Non-porous materials stay.
Non-porous surfaces are cleaned and treated with commercial-grade disinfectant rated for Category 3 water. Two-step clean-then-disinfect process.
After disinfection, air movers and dehumidifiers dry affected framing and concrete following industry-standard mitigation protocol.
Moisture verification confirms dry standard. Drywall, trim, flooring, and paint are rebuilt. Documented in Xactimate.
Reviews
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian H.
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan M.
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed W.
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam J.
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome K.
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B.
Verified Google Review
Common questions from Novi homeowners before they call.
Novi's 1990s-2010s subdivisions were built with consistent builder-grade sump and drain-tile systems across dozens or hundreds of homes. When infrastructure from that era reaches end of service life — typically 15-20 years — failures tend to happen across neighboring homes within the same storm event, rather than as isolated single-home incidents. This is why Novi water damage calls often come in clusters rather than one at a time.
Most standard homeowner policies exclude sewer backups unless you have a specific water/sewer backup rider. Coverage and limits vary widely. We document the full scope in Xactimate so you have itemized paperwork regardless of coverage decision.
Per industry-standard practice, carpet pad exposed to Category 3 water must be disposed of. Carpet itself is typically removed with the pad unless it can be cleaned and disinfected to return it to pre-loss condition — uncommon with sewage exposure.
The affected area should be avoided until cleanup is complete. For a contained basement backup, most homeowners can stay on upper floors. For first-floor sewage events, temporary relocation during active cleanup is typical.
Prime Restoration is a licensed restoration contractor. We document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Sewage & Biohazard
OSHA-compliant biohazard, trauma, and unattended death cleanup with discreet response.
Water Damage
Basement water extraction, contents pack-out, structural drying, and sanitization.
Water Damage
Industry-standard water extraction, structural drying, and full restoration with Xactimate documentation.
We also serve these nearby Macomb and Oakland County communities.
24/7 emergency dispatch. trained restoration crews. Typical response within 60 minutes across our core service area.