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13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Smoke odor is not a smell problem — it is a chemistry problem. Soot particles embed in drywall, HVAC ducts, insulation, and contents. Masking the smell with deodorizer only works until the humidity changes. Proper odor elimination requires cleaning or replacing the surface the particles attached to.
IICRC-Certified · Insured & Licensed · 24/7 Emergency Dispatch
Fraser made statewide news after the 2016 sinkhole — residents are hyper-aware of drain line condition, but homes throughout the city still have original galvanized lines.
Housing here is predominantly Primarily 1950s–1970s ranch-style single-family homes. The most common restoration-related issues in Fraser are sinkhole repairs, aging drain lines, basement seepage. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Fraser residents are unusually aware of drain line condition after the 2016 sinkhole event made statewide news, but underlying conditions across the city haven't changed: most homes built in the 1950s–1970s still have original galvanized supply lines and cast iron drains reaching end of service life. Restoration projects here frequently start as water damage calls and end up also needing plumbing coordination before the rebuild can proceed.
Fire and smoke restoration in Fraser is shaped by the local building stock — the same factors that make sinkhole repairs a common local concern also affect how soot and odor migrate through a home during and after a fire event.
Seasonal pattern — Fraser
Year-round drain-line work with a winter freeze spike; summer storms drive the concentrated sump-failure cluster.
Soil & Water Table
Fraser's aging underground infrastructure — made famous by the 2016 sinkhole event — remains a concern throughout the city. Original galvanized water supply lines and cast-iron sanitary drains are still in service in most 1950s-1970s homes, and failures at joint or transition points are the leading cause of slow, hidden water damage.
Building Stock
Fraser is predominantly 1950s-1970s ranch-style single-family homes on compact lots. Construction is typical of the era: poured or block basements, dimensional lumber framing, lath-and-plaster in older homes and early drywall in newer ones, and original galvanized and cast-iron plumbing throughout.
Dispatch & Access
Standard suburban access across most of the city. Dispatches from Sterling Heights reach Fraser in 15-25 minutes under typical conditions.
Fraser's residential character centers on the area between 14 Mile and 15 Mile Roads, where 1950s and 1960s ranches dominate near Garfield and Utica Roads. The McKinley neighborhood east of Garfield contains compact ranch and small-colonial homes from the post-war expansion, many with finished basements that present heightened Category 2 water exposure due to original sump systems and below-grade laundry rooms. The area surrounding Steffens Park near 14 Mile and Hayes trends toward later 1970s construction with walkout basements on graded lots, which complicates structural drying when groundwater intrusion accompanies a primary water loss. Fraser's well-documented 2016 sinkhole event along 15 Mile Road permanently altered sanitary-sewer routing in the Eberlein and Emmons subdivisions, and restoration scoping in those blocks must account for replaced lateral connections during sewage-backup losses.
Fraser experienced widespread basement sewage backups during the August 11, 2014 Metro Detroit flood as the regional combined-sewer system overwhelmed capacity. The December 24, 2016 Fraser sinkhole on 15 Mile Road, which collapsed a section of the Macomb Interceptor Drain Drainage District sanitary sewer, produced a multi-month emergency that required coordinated rebuilds and altered sanitary-flow paths affecting restoration scope in the Eberlein and Emmons subdivisions. The June and July 2021 Metro Detroit flooding events generated additional basement-backup losses across the city. The April 15, 2026 Macomb County windstorm caused widespread tree damage and roof impacts in Fraser, generating overlapping wind and water claims through the spring restoration cycle.
Fraser homeowners carry coverage from the standard Michigan carrier mix that operates across Macomb County, including AAA/Auto Club Group, Auto-Owners, State Farm, Allstate, Citizens, Farm Bureau, and Hanover. Following the 2016 sinkhole event, sewage-backup endorsement awareness rose materially among Fraser policyholders, and carrier-specific sublimit review is now a routine first step in basement-loss scoping. Xactimate functions as the shared estimating platform across these carriers, and line-item scope tied to current price-list publications is the expected submission format. Detailed sewer-source documentation, including photographs of cleanout overflow points and floor-drain backflow, supports IICRC S500 Category 3 classification within the claim file.
Prime Restoration is a licensed Michigan restoration contractor. We document project scope in Xactimate so homeowners have clear line-item paperwork to submit to their carrier.
The City of Fraser Building Department issues residential building permits and administers inspections under Michigan's adopted 2015 Michigan Building Code, along with the parallel mechanical, electrical, and plumbing codes. Category 3 water-restoration rebuilds and post-fire reconstruction projects typically require coordinated trade permits when drywall removal exposes electrical wiring, plumbing supply or drain lines, or HVAC ductwork that must be replaced or altered. Structural permits apply when framing, subfloor, or sheathing is reconstructed in load-bearing assemblies. In areas affected by the 2016 sinkhole rebuild, plumbing permit review may include verification of sanitary-lateral connection conditions documented during the post-event sewer reconstruction.
Fire damage restoration is more than cleaning up soot — it is a sequenced process of securing the structure, inventorying affected contents, cleaning hard and soft surfaces per IICRC S700, eliminating smoke odor at its source, and rebuilding. Every project is documented in Xactimate so homeowners have complete line-item paperwork for their carrier.
The same documented process on every project — based on IICRC S700.
Windows, doors, and roof penetrations are secured against weather and theft within hours of the fire being extinguished.
Before anything is moved, the entire scene is photographed and video-documented for the insurance inspection.
Salvageable contents are inventoried, packed, and transported for off-site cleaning. Non-restorable contents are documented and disposed of.
Water used in firefighting is extracted immediately. Affected framing and drywall are dried before soot cleaning begins.
Per IICRC S700, dry or wet cleaning methods are selected based on residue type (protein, synthetic, natural). HEPA vacuuming precedes surface cleaning.
Thermal fogging, hydroxyl generators, and sealed-surface treatments address embedded smoke odor. HVAC ducts are cleaned or replaced.
Drywall, flooring, cabinetry, trim, and paint are rebuilt. Every line item is documented in Xactimate.
5.0 Stars · 101 Verified Google Reviews
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Christian H.
Bloomfield Hills, MI
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Verified Google Review
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Bloomfield, MI
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Verified Google Review
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Verified Google Review
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Verified Google Review
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Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C.
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Z.
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan S.
Clawson, MI
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Troy, MI
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Yashhvardhan R.
Verified Google Review
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Kristian S.
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina R.
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT C.
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
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Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
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Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
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Troy, MI
Common questions from Fraser homeowners before they call.
The 2016 sinkhole was a high-profile event, but the underlying issue — aging cast-iron and galvanized infrastructure — exists throughout older Fraser neighborhoods regardless of the specific sinkhole location. Most 1950s-1970s homes still have original drain and supply lines, and failures can happen at any joint or transition fitting. Water damage calls in Fraser frequently start with a pipe or drain failure that the homeowner had no way to see coming.
Only after the fire marshal or your insurance adjuster has authorized re-entry. Even then, limit entry to documenting and retrieving essentials — soot residue is harmful to breathe without PPE.
No. Professional contents cleaning can recover most electronics, furniture, clothing, and personal items. Items are inventoried, packed, and cleaned off-site. Only items damaged beyond restoration are disposed of, and each is documented.
With proper odor elimination — thermal fogging, HVAC cleaning, sealed-surface treatment, and replacement of porous materials that cannot be cleaned — the smell should be gone at project completion. If it comes back, there is still soot in a cavity or duct that was not addressed.
Prime Restoration is a licensed restoration contractor. We document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Fire & Smoke
Smoke residue cleaning, soot removal, and odor elimination after fire or puff-back events.
Fire & Smoke
Post-fire soot removal, HVAC decontamination, and permanent odor elimination.
Commercial & Rebuild
Full reconstruction of drywall, flooring, trim, cabinetry, and finishes after restoration.
We also serve these nearby Macomb and Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.