(586) 277-1069
24/7 Emergency — Tap to Call
Services
Water Damage Help
Service Area
Company
13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Biohazard cleanup is a specialty within restoration. It requires OSHA bloodborne pathogen training, proper disposal manifesting, and crews who understand how to work a trauma scene without compounding the family's grief. Discretion matters as much as technical skill.
IICRC-Certified · Licensed & Insured · 24/7 Emergency Dispatch
Rochester Hills homes near the Clinton River Trail system see flash flooding during spring thaws — crawl spaces in older subdivisions need monitored drying after every significant rain event.
Housing here is predominantly Mix of 1970s–2010s subdivisions on rolling terrain, with some older homes near downtown Rochester. The most common restoration-related issues in Rochester Hills are Clinton River Trail flooding, sump failures, crawl space moisture. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Biohazard cleanup covers trauma scenes, unattended deaths, hoarding with contamination, and infectious waste. Our crews operate under IICRC S540 and OSHA bloodborne pathogen standards (29 CFR 1910.1030) with full PPE, proper disposal manifesting, and discreet response. We coordinate with local authorities and insurance carriers as needed.
The same documented process on every project — based on IICRC S540.
Unmarked vehicles, professional team, and coordination with family or property manager. Privacy is paramount.
PPE-equipped technicians assess the contaminated area, identify affected porous materials, and scope the cleanup.
Affected flooring, subfloor, drywall, and personal items are removed, double-bagged, and manifested as regulated medical waste.
Hospital-grade EPA-registered disinfectants and enzymatic cleaners are applied per S540. Multi-step clean, disinfect, and verify process.
Hydroxyl and ozone treatment eliminate remaining odor at the molecular level.
Affected structural materials are rebuilt. The scene is returned to habitable condition.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome Kim
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Zora
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan Sabbagh
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy Abro
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan Rajjput
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian Shari
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina Randall
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT Club
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo Pispidikis
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer Kalaj
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel Pllumaj
Troy, MI
Common questions from Rochester Hills homeowners before they call.
Some homeowner policies include trauma scene cleanup coverage, sometimes as a specific rider. Coverage varies widely and is not guaranteed. We help document the scope and work with families on payment options.
Biohazard response is 24/7. We coordinate with law enforcement if the scene is still active and dispatch as soon as we are authorized to proceed.
Prime Restoration is a licensed restoration contractor, not a public adjuster. Under Michigan law (MCL 500.1201) only the homeowner or a licensed public adjuster can negotiate an insurance claim. What we do is document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
We also serve these nearby Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.