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Water Damage Help
Service Area
Company
13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Puff-back from a malfunctioning boiler releases an oily soot that coats walls, ceilings, and contents throughout the house via the HVAC system. The cleanup is identical to a small structure fire and almost always covered by homeowners insurance.
IICRC-Certified · Licensed & Insured · 24/7 Emergency Dispatch
Ferndale’s historic housing stock averages close to 100 years old — drain line ages, pipe materials, and basement waterproofing systems all need to be assessed individually per home.
Housing here is predominantly 1920s–1940s city homes with brick, stucco, and stone facades. The most common restoration-related issues in Ferndale are historic plumbing, basement seepage, combined sewer backup. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Smoke damage can occur without visible fire — puff-back from a boiler, grease fire on a stovetop, or even a neighbor's fire that pushes smoke through shared walls. Our crews clean soot from walls, ceilings, HVAC, contents, and structural materials, then eliminate odor at its source per IICRC S700.
The same documented process on every project — based on IICRC S700.
Soot type is identified — dry (from paper/wood), protein (from cooking), wet synthetic (from plastics/oil), or natural (from organics).
Dry chemical sponges remove loose soot from walls, ceilings, and contents before any wet cleaning.
Degreasers and specialty solvents clean remaining residue. Method is matched to surface and residue type.
Ductwork is inspected and cleaned or replaced. Filters are replaced. The HVAC system is the primary distribution path for smoke residue throughout a house.
Thermal fogging and hydroxyl treatment neutralize embedded odor. Sealed-surface primer is applied where residue cannot be fully removed.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome Kim
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Zora
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan Sabbagh
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy Abro
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan Rajjput
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian Shari
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina Randall
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT Club
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo Pispidikis
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer Kalaj
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel Pllumaj
Troy, MI
Common questions from Ferndale homeowners before they call.
Small events in a single room can sometimes be cleaned DIY, but larger events almost always spread through HVAC. Household cleaners tend to smear protein soot and make it harder to remove, so it is usually worth starting with a professional assessment.
Contents pack-out and off-site cleaning with ultrasonic, ozone, or thermal fogging methods — matched to the item. Hard contents are cleaned. Soft goods (clothing, upholstery) are laundered or dry cleaned. Documentation is kept throughout.
Prime Restoration is a licensed restoration contractor, not a public adjuster. Under Michigan law (MCL 500.1201) only the homeowner or a licensed public adjuster can negotiate an insurance claim. What we do is document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
We also serve these nearby Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.