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Water Damage Help
Service Area
Company
13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Burst pipe losses almost always affect multiple floors and multiple rooms, because water finds the nearest floor penetration and keeps going. A ceiling leak on the main level usually means the upstairs bathroom fitting failed — and the real affected area is bigger than what is visible on the ceiling.
IICRC-Certified · Licensed & Insured · 24/7 Emergency Dispatch
Commerce Township’s newer subdivisions sit adjacent to older lakefront communities — the same storm event can cause a pristine 2005 basement to flood alongside a 1940s cottage.
Housing here is predominantly 1990s–2010s subdivisions mixed with lakefront homes around Commerce and Union Lakes. The most common restoration-related issues in Commerce Township are lakefront seepage, sump failures, frozen pipes. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
Burst pipes are the #1 water loss in Michigan between December and March — when a single frozen supply line can release hundreds of gallons before the main valve is shut off. Our crews respond 24/7 to extract the water, dry out wall and floor cavities where the supply line ran, and document the scope in Xactimate so you have detailed paperwork for your carrier.
The same documented process on every project — based on IICRC S500.
Before extraction we confirm the main is off and the affected line is isolated. We coordinate with a licensed plumber if the repair is not already underway.
Truck-mounted extraction pulls water from carpet, pad, and hardwood surfaces. Standing water in lower floors is pumped to the exterior.
Thermal imaging maps how far water has traveled inside cavities. Inspection holes are cut to verify moisture readings before a drying plan is written.
Air movers and LGR dehumidifiers are placed for the affected area. Wall cavities are actively dried with directed air. Moisture is logged daily.
Saturated insulation, wet drywall that will not return to dry standard, and porous materials that have wicked are removed and photographed.
Drywall, paint, and trim are rebuilt. The full project is written up in Xactimate so every replaced line item is documented for your carrier.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome Kim
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Zora
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan Sabbagh
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy Abro
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan Rajjput
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian Shari
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina Randall
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT Club
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo Pispidikis
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer Kalaj
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel Pllumaj
Troy, MI
Common questions from Commerce Township homeowners before they call.
Yes. Fixing the pipe stops new water but does nothing for the water already in your walls, floors, and ceilings. Without professional drying, wet framing and insulation almost always turn into a mold claim within a week.
Sudden and accidental water damage from a burst pipe is covered by most standard homeowner policies. Gradual leaks that were ignored often are not. Your carrier makes the final coverage decision — we provide the Xactimate documentation either way.
For cavities that can return to dry standard, we use targeted wall cavity drying systems that push dry air directly into the space through small entry points. For saturated cavities with wet insulation, removal is usually more cost-effective than extended drying.
Prime Restoration is a licensed restoration contractor, not a public adjuster. Under Michigan law (MCL 500.1201) only the homeowner or a licensed public adjuster can negotiate an insurance claim. What we do is document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Water Damage
IICRC S500 water extraction, structural drying, and full restoration with Xactimate documentation.
Water Damage
Ceiling leak diagnosis, dry-out, drywall replacement, and painted finish restoration.
Water Damage
Water damage from washing machines, dishwashers, refrigerators, icemakers, and water heaters.
We also serve these nearby Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.