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Water Damage Help
Service Area
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13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
The media calls it "toxic black mold" but the actual health risk is more nuanced. Stachybotrys can produce mycotoxins, but exposure risk depends heavily on colony size, ventilation, and individual sensitivity. What is not in dispute: it grows on wet cellulose and should be removed under containment.
IICRC-Certified · Licensed & Insured · 24/7 Emergency Dispatch
Pontiac’s historic housing stock includes century-old homes with original plumbing — drain line failures are a leading cause of hidden water damage inside walls and beneath floors.
Housing here is predominantly Historic 1900s–1950s single-family homes, many with lath-and-plaster walls and original woodwork. The most common restoration-related issues in Pontiac are historic home plumbing, plaster damage, Clinton River flooding. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
"Black mold" is a common term for Stachybotrys chartarum and similar dark-colored species that thrive on wet cellulose materials like drywall paper and wood. Our crews handle black mold under full IICRC S520 containment — 6-mil poly barriers, negative air with HEPA filtration, PPE, and bagged disposal — so removal does not contaminate the rest of the home.
The same documented process on every project — based on IICRC S520.
We confirm visible growth, identify the moisture source, and scope the affected area with meters and thermal imaging.
Heavy containment with double-layer 6-mil poly and negative air pressure is established. Entry is through a decontamination chamber.
Crews wear Tyvek suits, N-95 or P-100 respirators, gloves, and eye protection per OSHA and S520 guidance.
Affected drywall, insulation, carpet, and padding are removed and double-bagged inside containment. Framing is HEPA-vacuumed and wire-brushed.
All surfaces inside containment are HEPA-vacuumed twice and treated with EPA-registered antimicrobial.
Visual inspection confirms the space is visibly clean. For sensitive projects, third-party clearance testing is recommended.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome Kim
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Zora
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan Sabbagh
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy Abro
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan Rajjput
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian Shari
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina Randall
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT Club
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo Pispidikis
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer Kalaj
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel Pllumaj
Troy, MI
Common questions from Pontiac homeowners before they call.
Health risk varies by species, colony size, ventilation, and individual sensitivity. Any visible mold in a living space should be remediated — we do not provide medical advice. For specific health questions, consult a physician.
Bleach is not recommended for mold on porous materials like drywall or wood. It may lighten the surface appearance without killing the colony embedded below. IICRC S520 calls for removal of contaminated porous materials, not surface treatment.
Prime Restoration is a licensed restoration contractor, not a public adjuster. Under Michigan law (MCL 500.1201) only the homeowner or a licensed public adjuster can negotiate an insurance claim. What we do is document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Mold
IICRC S520 mold remediation — containment, removal, HEPA filtration, and post-remediation verification.
Mold
Attic mold removal via soda blasting, HEPA cleaning, and ventilation correction.
Water Damage
Basement water extraction, contents pack-out, structural drying, and sanitization.
We also serve these nearby Oakland County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.