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Water Damage Help
Service Area
Company
13854 Lakeside Circle, Suite 558
Sterling Heights, MI 48313
Most finished basements in Macomb and Oakland County use carpet pad over concrete, drywall to the slab, and MDF baseboards — all three wick water within an hour and stay wet without aggressive drying. Bottom 24 inches of drywall often has to come out to let wall cavities breathe.
IICRC-Certified · Licensed & Insured · 24/7 Emergency Dispatch
Historic homes in downtown Mount Clemens often have lath-and-plaster walls — after water damage, plaster must be carefully dried to avoid permanent cracking or delamination.
Housing here is predominantly Historic Victorian and early-1900s homes downtown, mixed with postwar ranches further out. The most common restoration-related issues in Mount Clemens are historic plumbing, Clinton River flooding, plaster water damage. Our crews treat each property as its own project — scope, drying time, and rebuild needs are written based on what we measure on site, not a generic playbook.
A flooded basement is the most common water loss in Southeast Michigan — between sump pump failure, sewer backups during heavy rain, and foundation seepage, almost every home in Macomb and Oakland counties will see one eventually. Prime Restoration crews extract standing water, remove saturated carpet pad and drywall bottom, set up a full drying grid, and document the scope so you have paperwork ready for your carrier.
The same documented process on every project — based on IICRC S500.
Before pumping begins we identify whether the water is from a supply line, sump pump failure, seepage, or sewer backup — this determines category and required personal protective equipment.
Submersible pumps remove standing water. Truck-mounted extractors pull remaining water from carpet and pad. Contents are moved to a dry area or packed out.
Saturated carpet pad, bottom 24 inches of drywall, wet insulation, and MDF baseboards are removed so wall cavities can dry. All materials are photographed before disposal.
Air movers and LGR dehumidifiers are placed on a structured drying grid. Finished ceilings are drilled for air circulation when framing is wet. Moisture is logged daily.
Concrete is cleaned with EPA-registered antimicrobial. For Category 2 or 3 water, all affected surfaces are treated and retested.
Drywall, trim, carpet pad, and paint are rebuilt. For finished basements, we coordinate flooring, trim, and any HVAC/electrical certification needed.
5.0 Stars · 101 Verified Google Reviews
“Had a really good experience with Prime Restoration for mold remediation. They were professional, clear about the process, and actually made me feel confident about the process. Not pushy. I'd definitely recommend them around Bloomfield Hills”
Christian Hosler
Bloomfield Hills, MI
“Prime Restoration is a solid company in Michigan for basement floods and water damage. They're professional, knowledgeable and the kind of team you'd want handling a stressful situation.”
Nathan Mikha
Verified Google Review
“Prime Restoration in Bloomfield has an outstanding team for water damage restoration. Their crew is phenomenal. great people with top notch character who clearly know their stuff. Highly recommend for anyone facing water damage in Bloomfield.”
Ahmed Walid
Bloomfield, MI
“Best in the game did my basement because it flooded and they left no messes clean and efficient”
Adam Jarjess
Verified Google Review
“The Prime Restoration team was absolutely fantastic! Very professional and communicative. Completed the job in a timely manner. I would highly recommend!”
Jerome Kim
Verified Google Review
“I called five different companies for restoration work, and Prime Restoration was hands down the fastest and most fair on price. They got me a quote the same day, while others were still "getting back to me." Their team works fast.”
Sean B
Verified Google Review
“This company Prime Restoration in Troy, is absolutely incredible! I really hope you never have to deal with water damage, but if you do, just take a deep breath and reach out to Prime Restoration. Trust me, they're the real deal.”
Ramiz G
Troy, MI
“One of the best, if not the best, water restoration company around. Nick is an absolute G. Helped me out and fixed everything for me.”
Gionni C
Verified Google Review
“After I had water damage in my entire home, I gave Prime Restoration a call and they fixed it efficiently and high quality. Would highly recommend this company to anyone in Clawson. 10/10”
Luke Zora
Clawson, MI
“House got water in the basement from a storm and heavy rain. They showed up within the hour and got the water cleaned up and all dry. Now they are helping with repairing the damage. Amazing company. Best in Clawson”
Sinan Sabbagh
Clawson, MI
“Prime Restoration was fantastic. I'd highly recommend using them for anything they can assist you with. Great service and best water damage cleanup in Troy”
Andy Abro
Troy, MI
“Had a water heater break. The first person I called at midnight was Prime. They came ASAP and documented all the damage. Then started the flood restoration. They wrote an estimate to price the restoration. I highly recommend.”
Yashhvardhan Rajjput
Verified Google Review
“If I could give 10 stars I would! I can't praise the crews that respond to water damage enough! They are efficient, polite, came precisely and did a wonderful job!”
Kristian Shari
Verified Google Review
“Fire damage to my house this past year, Prime Restoration stepped up and their help was felt immediately! Friendly, helpful, professional staff that made us feel like family and showed they really cared about us. My house looks incredible, could not have asked for a better experience!”
Gina Randall
Verified Google Review
“Laundry pipe begins to leak at night. This company had a crew out the SAME DAY. I was referred to them and very impressed! Would highly recommend them.”
SERT Club
Verified Google Review
“Thank you Prime Restoration. I had my water line break and ruin my bathroom. Everything is fixed now. Also, the service was quick and they were very professional.”
Theo Pispidikis
Verified Google Review
“When I contacted Prime Restoration based on a friend's recommendation, I was extremely impressed with their services. The representative who arrived promptly to assess the situation was knowledgeable and addressed all my concerns.”
Kristofer Kalaj
Verified Google Review
“My house had a flood caused by a faulty refrigerator, but Prime Restoration resolved the situation. Highly recommend for fridge-related floods in Troy, Michigan.”
Danjel Pllumaj
Troy, MI
Common questions from Mount Clemens homeowners before they call.
Most standard homeowner policies exclude groundwater and sump pump failure unless you carry a specific water backup or sump pump rider. We document the scope in Xactimate so you have itemized paperwork either way — your adjuster makes the coverage decision.
Not always. Per IICRC S500, drywall that dries to standard within the drying window can usually stay. In practice, the bottom 24 inches of drywall over saturated cavities is removed so the framing can dry and any wet insulation comes out.
Mold colonies can establish within 48–72 hours on wet organic material (drywall paper, wood, carpet pad). Getting dehumidifiers running inside the first 24 hours is the single biggest thing you can do to prevent a secondary mold claim.
Prime Restoration is a licensed restoration contractor, not a public adjuster. Under Michigan law (MCL 500.1201) only the homeowner or a licensed public adjuster can negotiate an insurance claim. What we do is document the full project scope in Xactimate so you have clear line-item paperwork to submit to your carrier.
Water Damage
IICRC S500 water extraction, structural drying, and full restoration with Xactimate documentation.
Sewage & Biohazard
Category 3 sewage removal, full sanitization, and affected material disposal.
Mold
IICRC S520 mold remediation — containment, removal, HEPA filtration, and post-remediation verification.
We also serve these nearby Macomb County communities.
24/7 emergency dispatch. IICRC-certified crews. Typical response within 60 minutes across our core service area.